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Elevatus

IT Support Engineer

Elevatus
Tampa, FL $55k+/yr Full time Posted 9d ago
Azure Cloud Cloud Platform Cloud Platforms End User Support Hardware Support Information Technology (IT) IT Services Microsoft 365 Network Support Networking Onsite Secure Remote Access Storage Area Network Technical Support Vpn Windows
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Job Description

The role is an L2 IT Support Engineer serving an MSP/MSSP in the Tampa Bay area, combining in-office work with on-site client engagements. Focus areas include desktop, server, network, and cloud support, ongoing maintenance, and project-driven tasks.

Responsibilities

  • Identify and resolve end-user, network, and software issues
  • Document resolution steps and outcomes
  • Escalate complex problems to senior engineers as needed
  • Assist clients with installing, configuring, and maintaining workstations, peripherals, and software
  • Conduct regular preventative maintenance checks
  • Diagnose system emergencies and pursue timely resolution
  • Create new user profiles and install required software
  • Collaborate with vendor representatives to resolve software and hardware issues
  • Install or upgrade Microsoft operating systems
  • Adhere to defined processes and standards
  • Review security parameters with clients and recommend changes in line with our standards
  • Contribute to projects such as system migrations, high-availability virtual server configurations, server and firewall installations, VPN tunnel configurations, SAN setups, and related initiatives
  • Participate in project planning and solution delivery

Requirements

  • Experience with Microsoft 365 and Microsoft Azure
  • Ability to learn and retain new technology skills and troubleshooting methods
  • Team-oriented with the ability to thrive in a fast-paced environment
  • Strong multitasking and prioritization abilities for client issues
  • Hands-on troubleshooting experience with Windows products, VPNs, performance issues, peripherals, and M365
  • Successful completion of designated Microsoft Certifications
  • 3+ years of solid Windows experience
  • Excellent problem-solving and customer service skills
  • Excellent written and verbal communication skills
  • MSP-specific experience is required

Technologies

  • Microsoft 365
  • Microsoft Azure
  • Windows
  • VPN
  • SAN

Benefits

  • Influence our growth and direction in a collaborative environment
  • Friendly, fast-paced workplace
  • Opportunity to work closely with experienced IT consultants
  • Exposure to a wide variety of cutting-edge technologies

Typical Day

A typical day involves reviewing and working on support tickets that require troubleshooting expertise. There are no Level 1 engineers in the team.

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