Cloud Backup Engineer Jobs

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Technical Support Engineer

AccurIT Systems, Inc. Lenexa, KS

Lenexa, KS

Today

$55k - $64k/yr Full time Active Directory Cloud Backup Customer Support

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Job Description

AccurIT Systems, Inc. delivers world-class support for Microsoft-based networks and client environments. This onsite role in Lenexa, KS supports external users across hardware and software help desk needs, with responsibility for cloud and security-focused administration. If you value client interaction, technical depth, and reliable follow-through, this position offers a competitive compensation package and a full benefits plan.

What you’ll do

Handle client support requests remotely first, then move onsite as needed to resolve hardware and software issues.
Provide help desk support to external users, including Microsoft network and desktop environments.
Administer cloud and productivity services, including Office365 and Exchange Online, plus domain provider and domain management tasks.
Support file storage and administration across OneDrive and Google Drive, along with other cloud file systems.
Manage backup environments using Windows Backup, Synology, and Managed Online Backup systems.
Administer and maintain the company RMM system, including alert management, policy management, configuration, and installation.
Install, configure, and troubleshoot network components such as ISP modems, firewalls, and network switches, including TCP/IP and DNS.
Install, configure, troubleshoot, and administer Microsoft server systems including AD, Exchange, and file and network sharing and print services.
Install, configure, and troubleshoot firewalls, routers, and network switching.
Set up and troubleshoot desktop and laptop devices and associated peripherals, including monitors, printers, and smart devices.
Coordinate desktop and laptop installation projects with relevant software and peripherals.
Provide user support and training when requested, and maintain documentation of desktop configurations.
Create technical tip documents for sharing with the technical team.
Perform onsite hardware and software troubleshooting and maintenance across network computers, workstations, servers, printers, and related devices.
Provide backup assistance to install, configure, troubleshoot, and maintain network devices such as servers, routers, switches, hubs, modems, UPS units, and cable panels (where applicable).
Support customer success by ensuring the customer receives world-class support and service, communicating issues quickly to management.
Provide technical leadership and guidance to other field technicians.
Seek business opportunities while onsite by understanding the client’s business and identifying areas for potential growth.
Manage demanding deadlines through effective time management, prioritization, and follow-through.

What you bring

2+ years working with cloud applications (including O365 and others), servers, networks, firewalls, users, and computer support issues (including Microsoft Windows Server and desktop OS and related networks).
Working understanding of TCP/IP including network printing, routing, switching, DNS, and ISP internet connectivity and configuration.
Knowledge of email systems functionality, setup, and maintenance including Exchange Server and Exchange Online/Office365 administration and basic maintenance.
Understanding of server-based system migration, including parallel installations and imaging approaches to facilitate upgrades with minimal to no impact on client downtime (P2V, V2P, V2V, P2P).
Understanding of firewall and router technologies including WAN/LAN interface configuration and traffic access needs (port forwarding, NAT, ACLs).
Understanding of virtualization technologies (VMware, Citrix, Hyper-V, etc.).
Understanding of cloud-based VM technologies using AWS and Azure.
Understanding of backup and disaster recovery technologies including file backups, image backups, and DR systems.
Understanding of cybersecurity solutions and platforms, including EDR, email phishing and spam protection, IDS/IPS, MFA, FIDO2, ethical hacking techniques, end-user security awareness training, RMMs, and endpoint/user SaaS-based cybersecurity technologies.
Associate degree or higher in Information Technology or a related field (unrelated bachelor’s degree with post-graduate IT training and certification is acceptable).
Microsoft, CompTIA, and/or Cisco certification(s) completed or in progress.
Knowledge of PC/server hardware and operating systems, standalone and networked printers, TCP/IP protocols, MS Office, iPhone, Android, and other PDA devices, plus switches and routers.
Experience installing and architecting firewalls and wireless APs.
Customer service experience: 1 year (required).

Compensation & benefits

Salary: USD 55,000 - 64,000 per year.

Full competitive benefits package starting at 31 days
Dental insurance
Vision insurance
Flexible spending account
Paid time off (PTO)
Paid double time and overtime pay
Yearly bonus and bonus plan
Healthcare reimbursement
Referral program

Application questions

Do you have any experience working at a Managed Services Provider (MSP) or IT services company?
What IT certifications or IT training have you completed?

Location

Onsite: Lenexa, KS 66215 (required)

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