Technical Support Engineer

AccurIT Systems, Inc. delivers world-class support for Microsoft-based networks and client environments. This onsite role in Lenexa, KS supports external users across hardware and software help desk needs, with responsibility for cloud and security-focused administration. If you value client interaction, technical depth, and reliable follow-through, this position offers a competitive compensation package and a full benefits plan.

What you’ll do

• Handle client support requests remotely first, then move onsite as needed to resolve hardware and software issues.
• Provide help desk support to external users, including Microsoft network and desktop environments.
• Administer cloud and productivity services, including Office365 and Exchange Online, plus domain provider and domain management tasks.
• Support file storage and administration across OneDrive and Google Drive, along with other cloud file systems.
• Manage backup environments using Windows Backup, Synology, and Managed Online Backup systems.
• Administer and maintain the company RMM system, including alert management, policy management, configuration, and installation.
• Install, configure, and troubleshoot network components such as ISP modems, firewalls, and network switches, including TCP/IP and DNS.
• Install, configure, troubleshoot, and administer Microsoft server systems including AD, Exchange, and file and network sharing and print services.
• Install, configure, and troubleshoot firewalls, routers, and network switching.
• Set up and troubleshoot desktop and laptop devices and associated peripherals, including monitors, printers, and smart devices.
• Coordinate desktop and laptop installation projects with relevant software and peripherals.
• Provide user support and training when requested, and maintain documentation of desktop configurations.
• Create technical tip documents for sharing with the technical team.
• Perform onsite hardware and software troubleshooting and maintenance across network computers, workstations, servers, printers, and related devices.
• Provide backup assistance to install, configure, troubleshoot, and maintain network devices such as servers, routers, switches, hubs, modems, UPS units, and cable panels (where applicable).
• Support customer success by ensuring the customer receives world-class support and service, communicating issues quickly to management.
• Provide technical leadership and guidance to other field technicians.
• Seek business opportunities while onsite by understanding the client’s business and identifying areas for potential growth.
• Manage demanding deadlines through effective time management, prioritization, and follow-through.

What you bring

• 2+ years working with cloud applications (including O365 and others), servers, networks, firewalls, users, and computer support issues (including Microsoft Windows Server and desktop OS and related networks).
• Working understanding of TCP/IP including network printing, routing, switching, DNS, and ISP internet connectivity and configuration.
• Knowledge of email systems functionality, setup, and maintenance including Exchange Server and Exchange Online/Office365 administration and basic maintenance.
• Understanding of server-based system migration, including parallel installations and imaging approaches to facilitate upgrades with minimal to no impact on client downtime (P2V, V2P, V2V, P2P).
• Understanding of firewall and router technologies including WAN/LAN interface configuration and traffic access needs (port forwarding, NAT, ACLs).
• Understanding of virtualization technologies (VMware, Citrix, Hyper-V, etc.).
• Understanding of cloud-based VM technologies using AWS and Azure.
• Understanding of backup and disaster recovery technologies including file backups, image backups, and DR systems.
• Understanding of cybersecurity solutions and platforms, including EDR, email phishing and spam protection, IDS/IPS, MFA, FIDO2, ethical hacking techniques, end-user security awareness training, RMMs, and endpoint/user SaaS-based cybersecurity technologies.
• Associate degree or higher in Information Technology or a related field (unrelated bachelor’s degree with post-graduate IT training and certification is acceptable).
• Microsoft, CompTIA, and/or Cisco certification(s) completed or in progress.
• Knowledge of PC/server hardware and operating systems, standalone and networked printers, TCP/IP protocols, MS Office, iPhone, Android, and other PDA devices, plus switches and routers.
• Experience installing and architecting firewalls and wireless APs.
• Customer service experience: 1 year (required).

Compensation & benefits

Salary: USD 55,000 - 64,000 per year.

• Full competitive benefits package starting at 31 days
• Dental insurance
• Vision insurance
• Flexible spending account
• Paid time off (PTO)
• Paid double time and overtime pay
• Yearly bonus and bonus plan
• Healthcare reimbursement
• Referral program

Application questions

• Do you have any experience working at a Managed Services Provider (MSP) or IT services company?
• What IT certifications or IT training have you completed?

Location

Onsite: Lenexa, KS 66215 (required)