Hvac Technical Support Engineer Jobs

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Application Engineer Sr - HVAC Technical Support

Greenheck Group Tulsa, OK

Tulsa, OK

Today

$106k - $130k/yr Full time Senior Application Support Customer Support

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Job Description

Lead expert technical application support for commercial HVAC products while partnering with sales, reps, and customers to solve complex application challenges.

Responsibilities

Support the product support team with advanced technical troubleshooting via phone and e-mail for internal and external customers, focused on selection and application
Analyze special designs and develop solutions for unique, complex applications including design work and special pricing support
Assist with field issue resolution through occasional travel when diagnostics or subject matter expertise are required
Highlight and communicate key selling points of current products to sales teams and customers
Identify opportunities for process improvement and help implement changes where applicable
Evaluate competitor activity to strengthen the company’s market position in associated markets
Develop, organize, and present application trainings for internal/external customers and trade associations, onsite and offsite
Take a lead role in offsite events, including planning, setup, and organizing customer interactions
Provide input to business unit leadership for strategic planning
Participate in and lead industry associations and committees to influence industry direction
Mentor, train, and indirectly supervise other team members; may include direct reports
Leverage relationships with the rep network and sales channel to develop and support the product roadmap
May manage complex team projects, including determining timelines
Document service calls to capture data related to product questions and field issues

Requirements

6-9 years of relevant engineering work experience
Associate Degree (2-year) or equivalent years of job experience required
Bachelor Degree preferred (4-year)

Compensation & Location

Location: Tulsa, OK (onsite)
Base pay range: $105,630 - $130,485 per year
Compensation note: Starting base pay may vary based on job-related knowledge, skills, experience, and performance

Benefits

Health & Family Support
Financial Security
Learning & Development
Rewards & Recognition
Wellbeing & Mental Health
Work-Life Balance
Fun Perks

Physical Requirements

Office environment; ability to operate standard office equipment such as a computer and phone
Sedentary work
Occasionally exert up to 10 pounds of force, and/or negligible force frequently or constantly to lift, carry, push, pull, or move objects
Repetitive motion
Substantial motions of the wrists, hands, and/or fingers
Close visual acuity for activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading
Occasional mobility to attend in-person meetings and complete office tasks

Accommodation & Compliance

Reasonable accommodations are available for applicants and candidates with disabilities in accordance with federal and state disability laws
To request an accommodation for the application or interview process, email HR@greenheck.com with your name, job title, posting number, and requested accommodation

Recruiting Fraud Alert

Apply only through the official career page: https://greenheckgroup.com/careers/
No payments, financial account details, or sensitive information (such as Social Security numbers) will be requested
For legitimacy verification, contact HR@greenheck.com

EEO Statement

Equal opportunity employer
All qualified applicants receive consideration without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Additional Notes: The employer may change or assign other duties to this position; the physical and work environment statements describe the general nature and level of work for this role.

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