Application Engineer Sr - HVAC Technical Support

Lead expert technical application support for commercial HVAC products while partnering with sales, reps, and customers to solve complex application challenges.

Responsibilities

• Support the product support team with advanced technical troubleshooting via phone and e-mail for internal and external customers, focused on selection and application
• Analyze special designs and develop solutions for unique, complex applications including design work and special pricing support
• Assist with field issue resolution through occasional travel when diagnostics or subject matter expertise are required
• Highlight and communicate key selling points of current products to sales teams and customers
• Identify opportunities for process improvement and help implement changes where applicable
• Evaluate competitor activity to strengthen the company’s market position in associated markets
• Develop, organize, and present application trainings for internal/external customers and trade associations, onsite and offsite
• Take a lead role in offsite events, including planning, setup, and organizing customer interactions
• Provide input to business unit leadership for strategic planning
• Participate in and lead industry associations and committees to influence industry direction
• Mentor, train, and indirectly supervise other team members; may include direct reports
• Leverage relationships with the rep network and sales channel to develop and support the product roadmap
• May manage complex team projects, including determining timelines
• Document service calls to capture data related to product questions and field issues

Requirements

• 6-9 years of relevant engineering work experience
• Associate Degree (2-year) or equivalent years of job experience required
• Bachelor Degree preferred (4-year)

Compensation & Location

• Location: Tulsa, OK (onsite)
• Base pay range: $105,630 - $130,485 per year
• Compensation note: Starting base pay may vary based on job-related knowledge, skills, experience, and performance

Benefits

• Health & Family Support
• Financial Security
• Learning & Development
• Rewards & Recognition
• Wellbeing & Mental Health
• Work-Life Balance
• Fun Perks

Physical Requirements

• Office environment; ability to operate standard office equipment such as a computer and phone
• Sedentary work
• Occasionally exert up to 10 pounds of force, and/or negligible force frequently or constantly to lift, carry, push, pull, or move objects
• Repetitive motion
• Substantial motions of the wrists, hands, and/or fingers
• Close visual acuity for activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading
• Occasional mobility to attend in-person meetings and complete office tasks

Accommodation & Compliance

• Reasonable accommodations are available for applicants and candidates with disabilities in accordance with federal and state disability laws
• To request an accommodation for the application or interview process, email [email protected] with your name, job title, posting number, and requested accommodation

Recruiting Fraud Alert

• Apply only through the official career page: https://greenheckgroup.com/careers/
• No payments, financial account details, or sensitive information (such as Social Security numbers) will be requested
• For legitimacy verification, contact [email protected]

EEO Statement

• Equal opportunity employer
• All qualified applicants receive consideration without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Additional Notes: The employer may change or assign other duties to this position; the physical and work environment statements describe the general nature and level of work for this role.