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2 jobs found

1mo ago

Desktop Support Engineer

Allied digital service limited Ladson, SC

Ladson, SC

1mo ago Closed

$23 - $25/hr Part time Desktop Support End User Support Hardware Support

This position is no longer accepting applications (closed Sep 11, 2026).

Job Description

On-site, part-time Desk-side support for end user computing in Ladson, SC, providing Level 2 troubleshooting and maintenance at corporate locations. Allied digital service limited offers $23 to $25 per hour (temporary / part time, on need basis) while supporting a structured environment with SLAs, problem tracking systems, and clear communication across sales, operations, and branch teams.

Responsibilities

Deliver onsite operational and technical support to Authorized Users to meet specified SLAs
Resolve incidents and problems related to end user computing (EUC) equipment
Perform reactive troubleshooting to identify potential incidents and prevent repeat issues
Assist Authorized Users with connecting to corporate resources, including coordination for LAN, print, and file services, WAN connectivity, and access to appropriate LAN segments
Provide repair and maintenance for mobile devices
Install, upgrade, and repair EUC equipment including desktops, laptops, monitors, and associated peripherals
Provide software break/fix and replacement support for non-warranty assets
Support network printers and scanners, including device configuration, IP addressing, and direct TCP/IP output
Handle warranty and break/fix support for networked printers and scanners
Configure and support end users on mobile computing platforms
Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, and wireless networking
Create, change, and remove printer configurations and queues based on requests and SLAs
Provide on-site hardware support for troubleshooting end user computing technologies
Maintain regular, accurate, and timely feedback on customer requirements, including supervising assignments and keeping communication active with sales, operations, and branch office personnel
Use a problem management database and related systems to track and report calls and requests
Communicate technical information to both technical and non-technical teams and customers
Perform deskside support services as required

Requirements

4+ years of related work experience
Sound knowledge of imaging tools: Ghost, MDT, SCCM
Sound knowledge of data backup and recovery tools
Ability to install, upgrade, and migrate to Windows 10/11
Experience deploying Windows 10/11 in large enterprises
Experience configuring hardware and applications
Experience configuring network connectivity and access to resources
Experience configuring mobile computing
Ability to monitor and maintain systems running Windows 10/11
Knowledge of backup and recovery option configuration
Sound knowledge of ServiceNow
Sound knowledge of MAC OS (JAMF preferred)
Knowledge of PC imaging via SCCM
Certifications: A+ Certification and MD-100 Certification
OK to work as a Backfill engineer on need basis only

Technologies

Ghost, MDT, SCCM, Windows 10, Windows 11, ServiceNow, MAC OS, JAMF, AutoCAD, NX, AutoCAD/NX

Nice to Have

Application Support Engineering (AutoCAD/NX preferred) for manufacturing/development environments
Mobile Workstation Support (high-end performance laptops)
MFA/VPN troubleshooting (a plus)

Work Arrangement & Compensation

Location: Ladson, SC (On-Site, in person)
Employment Type: Temporary / Part time (on need basis)
Compensation: $23-$25/hour (pay: $23.00-$25.00 per hour)
Reports To: Client Services Manager

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1mo ago

Service Desk Engineer

NexusTek Remote 🇺🇸 Remote

Remote

1mo ago Closed

$25 - $30/hr Full time Active Directory Addigy Cloud Platforms

This position is no longer accepting applications (closed Sep 7, 2026).

Job Description

NexusTek is hiring a Service Desk Engineer for remote Tier 1 frontline support across multiple client environments in a fast-paced MSP setting.

Responsibilities

Serve as the first point of contact for incidents and service requests via phone, chat, email, and ticketing system
Provide remote technical support across Windows and macOS client environments
Troubleshoot and resolve moderately complex hardware, software, and peripheral issues
Support Microsoft 365 including Exchange Online, Teams, SharePoint, and OneDrive
Perform Exchange diagnostics such as message tracing, mailbox permissions management, and mail flow analysis
Support line-of-business applications, remote access tools, and collaboration platforms across client infrastructures
Diagnose and resolve workstation performance issues, operating system errors, and application conflicts
Support MFA configuration, conditional access troubleshooting, and secure account recovery processes
Manage device enrollment, configuration, and compliance using Microsoft Intune, Addigy, Jamf, or other RMM/MDM tools
Assist with deployments of policies, software packages, and configuration changes
Perform account administration within Active Directory and Entra ID including permissions management and access troubleshooting
Provide intermediate networking support including DNS, DHCP, VPN connectivity, and basic routing issues
Support remote monitoring and management (RMM) platforms to proactively identify and remediate issues
Manage a ticket queue across multiple clients while adhering to defined SLAs and response targets
Accurately log, categorize, prioritize, and document incidents in the PSA/ITSM platform (e.g., ConnectWise, Autotask, ServiceNow)
Conduct thorough troubleshooting to resolve issues before closure or reassignment
Identify incidents requiring escalation and route to Tier 2 or Tier 3 teams
Review Entra ID sign-in logs for suspicious login activity or account lockouts
Assist with endpoint security tooling including antivirus, EDR, and email security platforms
Support remediation efforts following documented security procedures
Maintain adherence to client-specific compliance requirements and data protection standards
Represent the MSP brand by delivering professional, high-quality support
Communicate technical findings clearly to technical and non-technical stakeholders
Provide timely updates on open issues and manage client expectations through consistent service delivery

Requirements

1–3 years of experience in a service desk or Managed Service Provider (MSP) environment (MSP experience preferred)
Strong working knowledge of Windows and macOS operating systems
Experience supporting Microsoft 365 environments including Exchange Online administration
Hands-on experience with Intune and/or Apple device management tools (Addigy, Jamf)
Experience with Active Directory and Entra ID administration
Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VPN
Familiarity with RMM and PSA tools such as ConnectWise, Autotask, NinjaOne, or similar platforms
Exposure to endpoint security tools and email security platforms

Technologies

Windows, macOS
Microsoft 365 (Teams, SharePoint, OneDrive), Exchange Online
Active Directory, Entra ID
Microsoft Intune, Addigy, Jamf
RMM/MDM tools, RMM platforms
ConnectWise, Autotask, ServiceNow, NinjaOne
PSA/ITSM platform, ticketing
MFA, conditional access
Exchange diagnostics (message tracing, mail flow analysis)
DNS, DHCP, VPN, TCP/IP
Remote access tools, collaboration platforms
EDR, antivirus, email security platforms

Working Hours

Service Desk operates as a 24/7 team with schedules based on coverage
Listed shift: 9:00 am to 6:00 pm (M T); time may vary by approximately an hour either way
During training, shift may be slightly different

Location

100% remote, USA (work from home)

Pay and Benefits

Full-time role in the United States with remote work and no travel
Estimated starting wage: $25.00 to $30.00 hourly, paid on a semi-monthly basis
Four weeks of annual accrued PTO
Seven paid national holidays
Medical, dental, vision options
Company-paid life insurance; short and long-term disability
Voluntary benefits: critical illness and accident
Voluntary Legal Shield and identity theft protection
Discretionary annual 401k match plan
Generous employee referral bonus plan
Employee Assistance Program
Access to 90,000+ courses in ADP My Learning
StandOut employee engagement tools
Eligible to apply for a Pluralsight license
Eligible to apply for NexusTek Technical Academy or Leadership Academy

Certifications

CompTIA A+ and Network+
Microsoft 365 Fundamentals (MS-900)
Modern Desktop Administrator Associate (MD-102)
Azure Fundamentals (AZ-900)
ITIL Foundation
Vendor certifications related to firewall, security, or RMM platforms (plus)

Interview Process

Application stage
- Submit your application
- Complete the Culture Index survey (application requirement): https://go.cultureindex.com/p/zACpDINuzjBrFELEr0
- Final candidates who do not complete the survey will not be considered for final selection
Screening stage
- Recruiter screening for selected applicants
- 20 min recruiter screening (virtual) to introduce NexusTek and get to know what motivates you
Interview stage
- One-hour technical interview with the Hiring Manager (virtual)
- Two-hour lab assessment taken from your home
- 30 min follow-up Hiring Manager interview
References
- 3 professional references, at least one direct supervisor
Additional conversations may be requested with team members not met during the process

Other

NexusTek participates in E-Verify for all US employees
CMMC Approved: 2026.04.20
Communications from NexusTek professionals will come only from @nexustek.com or ADP email addresses, not Gmail, Yahoo, or other commercial email services

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