Engineer Jobs in Ladson, SC

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Desktop Support Engineer

Allied digital service limited Ladson, SC

Ladson, SC

Today

$23 - $25/hr Part time Desktop Support End User Support Hardware Support

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Job Description

On-site, part-time Desk-side support for end user computing in Ladson, SC, providing Level 2 troubleshooting and maintenance at corporate locations. Allied digital service limited offers $23 to $25 per hour (temporary / part time, on need basis) while supporting a structured environment with SLAs, problem tracking systems, and clear communication across sales, operations, and branch teams.

Responsibilities

Deliver onsite operational and technical support to Authorized Users to meet specified SLAs
Resolve incidents and problems related to end user computing (EUC) equipment
Perform reactive troubleshooting to identify potential incidents and prevent repeat issues
Assist Authorized Users with connecting to corporate resources, including coordination for LAN, print, and file services, WAN connectivity, and access to appropriate LAN segments
Provide repair and maintenance for mobile devices
Install, upgrade, and repair EUC equipment including desktops, laptops, monitors, and associated peripherals
Provide software break/fix and replacement support for non-warranty assets
Support network printers and scanners, including device configuration, IP addressing, and direct TCP/IP output
Handle warranty and break/fix support for networked printers and scanners
Configure and support end users on mobile computing platforms
Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, and wireless networking
Create, change, and remove printer configurations and queues based on requests and SLAs
Provide on-site hardware support for troubleshooting end user computing technologies
Maintain regular, accurate, and timely feedback on customer requirements, including supervising assignments and keeping communication active with sales, operations, and branch office personnel
Use a problem management database and related systems to track and report calls and requests
Communicate technical information to both technical and non-technical teams and customers
Perform deskside support services as required

Requirements

4+ years of related work experience
Sound knowledge of imaging tools: Ghost, MDT, SCCM
Sound knowledge of data backup and recovery tools
Ability to install, upgrade, and migrate to Windows 10/11
Experience deploying Windows 10/11 in large enterprises
Experience configuring hardware and applications
Experience configuring network connectivity and access to resources
Experience configuring mobile computing
Ability to monitor and maintain systems running Windows 10/11
Knowledge of backup and recovery option configuration
Sound knowledge of ServiceNow
Sound knowledge of MAC OS (JAMF preferred)
Knowledge of PC imaging via SCCM
Certifications: A+ Certification and MD-100 Certification
OK to work as a Backfill engineer on need basis only

Technologies

Ghost, MDT, SCCM, Windows 10, Windows 11, ServiceNow, MAC OS, JAMF, AutoCAD, NX, AutoCAD/NX

Nice to Have

Application Support Engineering (AutoCAD/NX preferred) for manufacturing/development environments
Mobile Workstation Support (high-end performance laptops)
MFA/VPN troubleshooting (a plus)

Work Arrangement & Compensation

Location: Ladson, SC (On-Site, in person)
Employment Type: Temporary / Part time (on need basis)
Compensation: $23-$25/hour (pay: $23.00-$25.00 per hour)
Reports To: Client Services Manager

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