Desktop Support Engineer

On-site, part-time Desk-side support for end user computing in Ladson, SC, providing Level 2 troubleshooting and maintenance at corporate locations. Allied digital service limited offers $23 to $25 per hour (temporary / part time, on need basis) while supporting a structured environment with SLAs, problem tracking systems, and clear communication across sales, operations, and branch teams.

Responsibilities

• Deliver onsite operational and technical support to Authorized Users to meet specified SLAs
• Resolve incidents and problems related to end user computing (EUC) equipment
• Perform reactive troubleshooting to identify potential incidents and prevent repeat issues
• Assist Authorized Users with connecting to corporate resources, including coordination for LAN, print, and file services, WAN connectivity, and access to appropriate LAN segments
• Provide repair and maintenance for mobile devices
• Install, upgrade, and repair EUC equipment including desktops, laptops, monitors, and associated peripherals
• Provide software break/fix and replacement support for non-warranty assets
• Support network printers and scanners, including device configuration, IP addressing, and direct TCP/IP output
• Handle warranty and break/fix support for networked printers and scanners
• Configure and support end users on mobile computing platforms
• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, and wireless networking
• Create, change, and remove printer configurations and queues based on requests and SLAs
• Provide on-site hardware support for troubleshooting end user computing technologies
• Maintain regular, accurate, and timely feedback on customer requirements, including supervising assignments and keeping communication active with sales, operations, and branch office personnel
• Use a problem management database and related systems to track and report calls and requests
• Communicate technical information to both technical and non-technical teams and customers
• Perform deskside support services as required

Requirements

• 4+ years of related work experience
• Sound knowledge of imaging tools: Ghost, MDT, SCCM
• Sound knowledge of data backup and recovery tools
• Ability to install, upgrade, and migrate to Windows 10/11
• Experience deploying Windows 10/11 in large enterprises
• Experience configuring hardware and applications
• Experience configuring network connectivity and access to resources
• Experience configuring mobile computing
• Ability to monitor and maintain systems running Windows 10/11
• Knowledge of backup and recovery option configuration
• Sound knowledge of ServiceNow
• Sound knowledge of MAC OS (JAMF preferred)
• Knowledge of PC imaging via SCCM
• Certifications: A+ Certification and MD-100 Certification
• OK to work as a Backfill engineer on need basis only

Technologies

Ghost, MDT, SCCM, Windows 10, Windows 11, ServiceNow, MAC OS, JAMF, AutoCAD, NX, AutoCAD/NX

Nice to Have

• Application Support Engineering (AutoCAD/NX preferred) for manufacturing/development environments
• Mobile Workstation Support (high-end performance laptops)
• MFA/VPN troubleshooting (a plus)

Work Arrangement & Compensation

• Location: Ladson, SC (On-Site, in person)
• Employment Type: Temporary / Part time (on need basis)
• Compensation: $23-$25/hour (pay: $23.00-$25.00 per hour)
• Reports To: Client Services Manager