AI Engineer III - Forward Deployed Engineer - Enterprise AI Platforms

American Express is hiring a Forward Deployed AI Engineer (AI Engineer III) in New York to partner with business, product, and engineering teams on trusted, secure, and responsible generative AI solutions.

Responsibilities

• Partner with business units, product teams, and engineering organizations to identify and reframe high-value opportunities
• Translate business challenges into clear value propositions and deliver working solutions using Generative AI, agentic systems, and intelligent automation
• Move opportunities from discovery and demonstration through proof of value, production scaling, adoption, and transition to long-term ownership
• Drive credible opportunities into durable ways of working, with each stage tied to measurable outcomes and enterprise needs for security, reliability, and responsible AI
• Influence without direct authority by communicating across seniority levels and technical familiarity
• Work alongside engineers to build and deploy reliable software across applications, integrations, services, or prototypes
• Challenge assumptions about how work gets done by analyzing processes as systems and identifying technical, operational, and organizational levers
• Define longer-term direction and sequence practical near-term solutions that build toward it

Requirements

• 3+ years of experience delivering software, technical solutions, or digital products in an engineering, architecture, or technical consulting capacity
• Demonstrated ability to take an ambiguous business or user problem through discovery, implementation, and measurable validation
• Experience using coding agents within a structured engineering workflow, including:
  • Specification-driven development
  • Context management
  • Iterative implementation
  • Reusable knowledge repositories
• Software engineering fluency with ability to contribute directly to applications, integrations, services, or technical prototypes
• Experience in at least one relevant domain: mobile, web, backend services, APIs, distributed systems, platform engineering, workflow orchestration, or cloud-native development
• Ability to reason end to end about systems, identify constraints and leverage points, and connect technical decisions to business outcomes
• Strong communication and stakeholder partnership skills, including constructive challenge of existing approaches and influence without direct authority
• Ability to define longer-term direction and sequence incremental solutions toward it
• Bachelor’s degree in computer science, engineering, or related field, or equivalent practical experience
• Employment eligibility to work in the United States is required; American Express will not pursue visa sponsorship for these positions

Technologies

• Generative AI
• Agentic systems
• Intelligent automation
• Retrieval-augmented generation (RAG)
• Vector databases
• Tool calling
• Model context protocols
• Knowledge retrieval
• Temporal
• LangGraph
• LangChain
• LlamaIndex

Preferred Qualifications

• Experience building or deploying solutions powered by language models, agentic systems, or AI-enabled process flows
• Experience with RAG, vector databases, tool calling, model context protocols, knowledge retrieval, or workflow technologies such as Temporal, LangGraph, LangChain, or LlamaIndex
• Experience designing human-in-the-loop controls and operational safeguards, with knowledge of AI evaluation, observability, and responsible AI
• Experience supporting technology adoption or operating-model transformation, especially in financial services or another regulated industry

Success Measures

• AI opportunities that progress from discovery to proof of value and, when appropriate, production adoption
• Measurable business outcomes tied to clearly defined KPIs
• Ability to identify and reframe valuable opportunities while linking near-term delivery to longer-term transformation
• Solutions that improve broader workflow and are adopted into sustainable operating models
• Strong stakeholder relationships, technical quality, and effective management of security, risk, and reliability
• Reusable capabilities and implementation patterns incorporated into the enterprise AI platform

Working Model and Travel

• Occasional travel may be required for workshops or key delivery milestones; frequent travel is not expected
• Roles may be based near selected American Express offices to support close partnerships with regional business and product teams
• AMEX Flex: colleagues work onsite, in a hybrid model (in-office and virtual days), or fully virtually depending on role and business needs

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through the Healthy Minds program
• Career development and training opportunities

Location: New York, NY (onsite)

Salary: USD 103,750 - 174,750 per year

Minimum Experience: 3 years