ServiceNow is seeking a Staff Machine Learning Engineer to advance Agentic AI initiatives from its Mountain View campus, working onsite. This role collaborates closely with GAI framework experts to shape features, apply large language model technologies, and scale the product so it reaches more customers and global markets.
Responsibilities
- Work closely with GAI conversational framework specialists to understand current capabilities and industry best practices.
- Design and implement features for stakeholders and end users using state-of-the-art Agentic AI approaches to drive business value.
- Partner with product management, user experience, and go-to-market teams to define, scope, and validate deliverables.
- Broaden the product's reach to additional customers, domains, and international markets while maintaining high-quality, scalable engineering implementations.
- Analyze usage patterns and feedback to progress the Agentic AI framework further.
- Grow into a well-rounded product engineer with the ability to apply LLM technologies to deliver impactful products and influence strategy.
Requirements
- Proven ability to lead other engineers and oversee end-to-end delivery of a project, with strong communication and soft skills.
- Bachelor's degree or higher in computer science or a related field.
- 7+ years of professional experience building scalable systems.
- Strong product sense and enthusiasm for building scalable web or conversational UI products.
- Excellent collaboration across functions.
- A continual desire to learn and willingness to push beyond your comfort zone.
Technologies
- Generative AI
- LLM technologies
- Agentic AI
Work Personas
ServiceNow supports a flexible, trust-based approach to work arrangements. Work personas, including flexible, remote, or on-site options, are assigned based on the role and location. Eligibility for a work persona may involve confirming the distance between your primary residence and the nearest ServiceNow office via a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Applicants with arrest or conviction records will be evaluated in accordance with legal requirements.
Accommodations
We strive to provide an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
Positions that require access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), may require export control approval from government authorities. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required.
