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Network Security Engineer
Job Description
Responsibilities
- Administer, maintain, and support Palo Alto Networks firewalls in an enterprise environment
- Configure, manage, and troubleshoot Prisma Access and GlobalProtect for remote access
- Leverage Strata Cloud Manager for policy administration, monitoring, reporting, and day-to-day operational support
- Diagnose network connectivity, firewall, VPN, and security policy issues
- Analyze logs, alerts, and traffic flows to identify root causes and implement corrective actions
- Implement firewall policy changes, NAT updates, and security rule modifications per change management procedures
- Monitor performance of the network and security infrastructure; recommend improvements to enhance reliability and security
- Respond to incidents, service requests, and problem tickets using Cherwell and/or
- Document technical issues, troubleshooting steps, root cause analysis, and final resolutions in the ticketing system
- Collaborate with cross-functional IT teams, vendors, and business partners to support network operations and resolve escalated issues
- Participate in system maintenance, upgrades, patching, and after-hours support as required
- Maintain technical documentation, standard operating procedures, and knowledge articles related to supported systems
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a related field, or equivalent combination of education and experience
- Experience supporting enterprise network and security environments
- Hands-on experience with Palo Alto firewalls
- Working knowledge of Prisma Access, Strata Cloud Manager, and GlobalProtect
- Experience troubleshooting network security, VPN, and connectivity issues
- Experience using Cherwell and/or Ivanti ticketing systems
- Strong understanding of TCP/IP, routing, DNS, DHCP, VPN technologies, and firewall policy management
- Ability to analyze logs and system behavior to diagnose technical issues
- Strong written and verbal communication skills
- Strong organizational skills and attention to detail
Technologies
- Palo Alto Networks firewalls
- Prisma Access
- Strata Cloud Manager
- GlobalProtect
- Cherwell
- Ivanti
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Health Savings Account (HSA)
- Dependent Care Flexible Spending Account (FSA)
- Supplemental coverage
- 401(k) plan with company match
- Paid time off
- Sick time
- Paid company holidays
- Employee Assistance Program (EAP)
