Network Security Engineer

Responsibilities

• Administer, maintain, and support Palo Alto Networks firewalls in an enterprise environment
• Configure, manage, and troubleshoot Prisma Access and GlobalProtect for remote access
• Leverage Strata Cloud Manager for policy administration, monitoring, reporting, and day-to-day operational support
• Diagnose network connectivity, firewall, VPN, and security policy issues
• Analyze logs, alerts, and traffic flows to identify root causes and implement corrective actions
• Implement firewall policy changes, NAT updates, and security rule modifications per change management procedures
• Monitor performance of the network and security infrastructure; recommend improvements to enhance reliability and security
• Respond to incidents, service requests, and problem tickets using Cherwell and/or
• Document technical issues, troubleshooting steps, root cause analysis, and final resolutions in the ticketing system
• Collaborate with cross-functional IT teams, vendors, and business partners to support network operations and resolve escalated issues
• Participate in system maintenance, upgrades, patching, and after-hours support as required
• Maintain technical documentation, standard operating procedures, and knowledge articles related to supported systems