Senior Technical Support Engineer, Integration

Accelerate your impact as a Senior Technical Support Engineer, Integration within Global Client Support (GCS) at Pegasystems. This onsite role in California is a customer-facing position where you help drive timely, high-quality resolution for Pega product issues. You will work with best-in-class colleagues and clients across the globe, supported by an environment built for continuous learning, inclusion, and agility.

Pegasystems supports customers as the face of the brand, delivering world-class technical support and advice for Pega Products and Applications. In this role, you use deep product knowledge and understanding of the technical environment to guide support cases toward clear answers and lasting resolution, either directly or through the wider GCS team.

What you will do

• Provide exceptional client support and relationship management
• Respond promptly to customer and internal engineering inquiries to handle and resolve client issues
• Partner with field engineers to support on-site teams tackling complex problems
• Develop subject matter expertise in product functionality and use it to drive customer-based solutions
• Drive cases to timely and quality clarification and subsequent resolution using product and environment understanding

What you bring

• Experience working with J2EE Application Servers (preferably WebSphere, WebLogic, and/or Tomcat) and/or relational databases (preferably Oracle, DB2, and UDB)
• Effective oral and written communication, with poise in pressure situations
• Ability to think independently while remaining a strong team player
• Excellent client relations and organization skills
• Ability to work in a flexible, team environment
• Strong analytical and problem-solving skills
• Ability to identify, propose, and implement solutions

Technologies you will work with

J2EE, WebSphere, WebLogic, Tomcat, Oracle, DB2, UDB, Core Java, JSP, Servlets, JDBC, REST, SOAP, JMS, Kubernetes

How you will succeed in this role

• Strong analytical, troubleshooting, and problem-solving ability
• Hands-on experience with Core Java, JSP, Servlets, and JDBC
• Strong understanding of object-oriented programming concepts including multithreading, exception handling, collections, and file systems
• Participation in on-call and on-duty rotations as needed
• Experience with REST, SOAP, and JMS technologies and protocols
• Cloud and container orchestration experience, particularly Kubernetes, preferred

Benefits and culture

• Gartner Analyst acclaimed technology leadership across Pegasystems’ product categories
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay plus bonus incentive, and employee equity in the company

Compensation details

The base salary range for this role is USD 84,200 - 125,800 per year. This role may also be eligible for an annual bonus or commission, as well as benefits and other incentives. Final compensation will be determined during the offer process based on education, experience, skills, and qualifications, as well as market conditions, and may vary from the posted range. Benefits, bonus/commission, and other pay components will be shared at the relevant recruitment stage.