Sr. Engineer, Technical Support - Software Automation

Canon U.S.A., Inc. is seeking a Sr. Engineer, Technical Support - Software Automation to provide hands-on technical support for software-related issues tied to semiconductor equipment. This hybrid role supports field activities such as setting up, upgrading, and validating software and automation configurations, while partnering closely with customers and software design teams. Significant travel is required based on business needs.

Role overview

The Technical Support Engineer supports semiconductor equipment software by managing computer hardware and software configurations in the field, troubleshooting automation settings, and coordinating with software design teams to resolve software and/or automation problems. The position also involves discussing automation specifications and ensuring SECS/GEM Software compliance.

Responsibilities

• Organize and track both computer hardware and software configuration across all products in the field.
• Act as a liaison between local, domestic, and overseas software design teams regarding software and automation-related issues.
• Set up hardware, install and configure software, drivers, and peripheral devices with knowledge of networking components.
• Review and discuss semiconductor equipment automation specifications (SECS/GEM Software compliance) with customers.

Requirements

• Education: Bachelor’s degree in an engineering discipline (required) plus 5 years of related experience, or a Masters degree preferably in an Engineering discipline.
• Attention to detail with excellent communication skills and strong leadership skills.
• Familiarity with SQL, UNIX, Linux, and scripting languages.
• Understanding of networking fundamentals and concepts.
• Knowledge of semiconductor automation systems in SEMI SECS/GEM.
• Strong understanding of software languages and computer hardware.
• Solid understanding of data structures and algorithms.
• Experience developing or debugging software applications.
• Travel: Up to 50% overnight travel required (domestic and/or international) based on business needs. Up to 80% travel could be required during the initial 6 months for training.
• May require a valid driver’s license and acceptable driving record. Driving for company business is an essential function, and you must remain compliant with company safety guidelines and policies.
• Ability to perform work requiring close visual acuity with or without corrective lenses for extensive reading, and visual inspection involving mechanical/electrical parts, small parts, and machine operation.
• Ability to use measurement devices and perform inspection/assembly or fabrication involving close visual tasks.
• Lab work may require gloves and safety glasses; the environment may include moving mechanical parts, electrical current, chemicals, lasers, close quarters, narrow aisles, and other physical conditions.
• Ability to resolve time-sensitive situations requiring quick decisions.
• Ability to lift up to 50 pounds individually; assistance may be available for lifting over 50 pounds.
• Substantial amount of standing, walking, typing, grasping, talking, and hearing; some amount of driving, sometimes for multiple hours at a time.
• Occasionally kneeling, crouching, stooping, reaching, pushing, pulling, and climbing stairs.

Technology and tools

• SQL
• UNIX
• Linux
• SECS/GEM
• SEMI SECS/GEM
• PowerPoint
• Word
• Basic Excel

Work schedule

Hybrid: Full time with a hybrid work schedule requiring you to be in the office three days a week, with the option to work from home for the remainder of the week unless a specific business need requires additional in-office attendance.

Location

San Jose, CA (hybrid). The role is located near a Canon facility (San Jose, CA; Dallas, TX; or Phoenix, AZ).

Compensation

Estimated salary range: USD 104,870 - 157,050 per year.

Benefits

• Medical
• Dental
• Vision
• 401(k) Savings Plan
• Discretionary profit sharing
• Discretionary success sharing
• Educational assistance
• Recognition programs
• Vacation

Additional perks

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to the local community
• Swag, including a Canon welcome kit and official merch