Sr. Security Engineer, Customer Service Identity and Access Management

Amazon Security builds the security capabilities that help teams maintain customer trust and deliver consistent, high-quality customer experiences. In this role, you will lead engineering and security strategy for Customer Service Identity and Access Management (CSIAM), shaping how workforce users and customers are authenticated and authorized across every customer service contact channel.

Location: Austin, TX (onsite)

Compensation: USD 178,400 - 226,700 per year

Experience: 5+ years

Responsibilities

• Own the multi-year security strategy for CSIAM, setting the technical direction for authentication and authorization for hundreds of thousands of workforce users and hundreds of millions of customers across all customer service channels.
• Lead the design and delivery of authentication, authorization, and account management solutions at scale, with the resilience and correctness required by one of the world’s largest customer service organizations.
• Define and refine authorization models that help secure customer and agentic interactions, supporting AI agents and associates acting on a customer’s behalf without eroding trust.
• Act as the senior technical leader and escalation point for the team’s most complex and ambiguous security issues, resolving them directly and in partnership with engineers across multiple service teams.
• Evaluate and introduce emerging security technologies, inventing approaches that reduce security tech debt and lower risk at scale.
• Communicate complex security risk and strategy to both executive and deeply technical audiences to inform business reviews and roadmap decisions.
• Influence and align partner organizations, service owners, and leadership up to the VP level by negotiating security and business priorities and trade-offs, driving teams toward simple, coherent, secure designs.
• Mentor and raise the bar for security engineers org-wide, strengthening technical capability and sharing knowledge across partner organizations.

Requirements

• 5+ years of non-internship experience troubleshooting system issues, analyzing logs, or automating complex tasks using command line tools.
• 5+ years of experience identifying security issues and risks and developing mitigation plans.
• 5+ years of non-internship experience with scripting, programming, and security code review in common programming languages.
• Knowledge of at least two of: Scala, Java, Python, C/C++, or Go.
• 5+ years of industry experience in security vulnerabilities identification, attack patterns, and remediation techniques (non-internship).
• Experience as a mentor, tech lead, or leading an engineering team.
• 5+ years of non-internship work across at least 5 of the following domains: application security frameworks, security code reviews, incident response, security infrastructure, penetration testing, mobile security, cloud security, AI security, or identity and access controls.
• Experience applying threat modeling or other risk identification techniques or equivalent experience.
• Experience with security in service-oriented architectures/microservices and web services.

Technologies

Scala, Java, Python, C/C++, Go

Benefits

• Sign-on payments
• Restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave

Diverse Experiences

Amazon Security values diverse experiences. If you do not meet all qualifications listed, you are encouraged to apply.

Inclusive Team Culture

In Amazon Security, it is in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to embrace uniqueness. Addressing the toughest security challenges requires seeking out and celebrating a diversity of ideas, perspectives, and voices.

Training & Career Growth

Amazon continually raises the performance bar and invests in knowledge-sharing, training, and career-advancing resources to help you develop into a better-rounded professional.

Los Angeles County Applicants

• Job duties include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully to ensure exceptional customer service; and following all federal, state, and local laws and Company policies.
• Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.
• Pursuant to the Los Angeles County Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations.