Brentwood, TN

Engineer Jobs in Brentwood, TN

2 jobs found

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1mo ago

Level 2 Help Desk Engineer

Inceed Brentwood, TN

Brentwood, TN

1mo ago Closed

$28 - $30/hr Full time Active Directory Cloud Platforms End User Support

This position is no longer accepting applications (closed Sep 12, 2026).

Job Description

Senior escalation and advanced troubleshooting for complex IT incidents across endpoint, network, and server environments.

Responsibilities

Own escalated Level 1 tickets and deliver advanced technical support
Investigate and resolve complex issues across hardware, software, servers, networking, and cloud environments
Support Active Directory, user account management, and Group Policy workflows
Troubleshoot in Microsoft 365 and related identity/access environments
Diagnose issues involving Windows Server, virtualization, and enterprise networks
Document troubleshooting steps, findings, and resolutions in ticketing systems
Create and improve SOPs, KB articles, and other support documentation
Mentor and support Level 1 technicians with escalations and guidance
Monitor RMM alerts and proactively address system issues
Maintain SLA compliance and communicate clearly with clients throughout incident handling

Requirements

2–3+ years of IT helpdesk or support experience with escalation-level troubleshooting
Strong working knowledge of Windows OS, plus familiarity with macOS and basic Linux environments
Networking fundamentals including TCP/IP, DNS, DHCP, VLANs, VPNs, and firewalls
Hands-on experience with Active Directory, Group Policy, Exchange/Microsoft 365, and Azure AD
Familiarity with VMware or Hyper-V
Strong troubleshooting and analytical problem-solving skills
Excellent communication skills and ability to support both technical and non-technical users

Technologies

Active Directory
Group Policy
Microsoft 365
Windows Server
Virtualization
RMM (including ConnectWise and NinjaRMM)
Exchange
Azure AD
VMware and Hyper-V
TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls
macOS and basic Linux
SOPs, KB articles, ticketing systems

Benefits

3 different medical health insurance plans, plus dental and vision insurance
Voluntary and Long-term disability insurance
Paid time off, 401k, and holiday pay
Weekly direct deposit or pay card deposit

Nice to Have

MSP experience
Experience with RMM tools such as ConnectWise or NinjaRMM
IT certifications (e.g., A+, Network+, Security+, Microsoft certifications)
Apple support experience or Apple certifications
Vendor-specific certifications

Location: Brentwood, TN (onsite)

Compensation: USD 28–30 per hour

Role context: Senior escalation focus with troubleshooting, mentorship, and customer support excellence; strong opportunity for technical growth into engineering or Level 3 support paths.

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3mo ago

Senior Enterprise Engineer

Core Civic Brentwood, TN

Brentwood, TN

3mo ago Closed

Full time Senior Active Directory Azure

This position is no longer accepting applications (closed Jul 1, 2026).

Job Description

CoreCivic invites you to join as a Senior Enterprise Engineer onsite in Brentwood, TN. This role focuses on sustaining essential IT systems, acting as a technical SME on enterprise initiatives, delivering Tier 3 support for critical platforms, and leading small projects. The position is four days per week onsite in Brentwood, with potential domestic travel as needed.

Responsibilities

Assess market trends within the CoreCivic environment and recommend technology strategies that align with business goals.
Develop and maintain technology roadmaps for infrastructure hardware, software, and cloud-based technologies to enhance the customer experience and drive efficiency and innovation.
Review technical designs to ensure consistency with architecture principles, standards, and best practices.
Ensure the availability, stability, scalability, security, and recoverability of designs.
Collaborate with business partners to confirm designs meet desired outcomes.
Work with IT and business leadership to influence budget decisions for technology and business investments.
Oversee the introduction of new technologies and align technology plans with enterprise goals, business plans, and processes.
Translate business requirements into technical designs that ensure availability, stability, scalability, security, and recoverability.
Develop and maintain written policies, standards, and best practices using vendor or industry sources to support CoreCivic Enterprise IT environments.
Manage cloud environments in accordance with security guidelines.
Mentor less experienced team members through complex troubleshooting and translate technical information into user-friendly terms for business units.
Domestic U.S. travel may be required.

Requirements

Bachelor’s degree in Information Technology or a related field is required.
4+ years of experience in a similar role within a multi-location enterprise environment is required.
Additional related experience may substitute for the education requirement on a year-for-year basis.
MSCE and/or VCP certification is preferred.
Public and private cloud management experience: Microsoft Azure (preferred) or AWS.
Office 365 Suite.
VMware.
Storage and backup technologies.
Citrix.
Cisco UCS Platform.
SCCM.
Disaster Recovery.
Hyper-converged technologies Nutanix (preferred).
Server build, maintenance, and support.
Active Directory management.
Installing and supporting operating systems (Windows, Linux, etc.).
Knowledge of IAAS, SAAS, PAAS, and DRAAS.
Knowledge of leading industry technologies with strong IT governance, project planning, and multi-platform environment capabilities.
Ability to collaborate, communicate, and coordinate with team members and other groups to ensure proper design, implementation, support, and maintenance of systems.
Proficiency in Microsoft Office applications.
Valid driver’s license.

Technologies

Microsoft Azure
AWS
Office365 Suite
VMware
Storage and Backup Technologies
Citrix
Cisco UCS Platform
SCCM
Disaster Recovery
Nutanix
Windows
Linux
Active Directory

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Engineer Jobs in Brentwood, TN

Level 2 Help Desk Engineer

Senior Enterprise Engineer

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