Engineer Jobs in Middletown, NY

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Technical Support Engineer

Piller Power Systems Inc. Middletown, NY

Middletown, NY

Today

$95k - $100k/yr Full time Electrical Engineering Automation Cloud Platforms

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Job Description

Join Piller Power Systems Inc. as a Technical Support Engineer in Middletown, NY. This onsite role offers a competitive annual salary of USD 95,000 to 100,000, a comprehensive benefits package, and the opportunity to work across field service, engineering, and customer-facing teams. You will collaborate with global colleagues, support complex electrical power systems, and travel as needed. A Bachelor's degree in Electrical Engineering or a related discipline and a minimum of seven years of relevant experience are required.

Benefits

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance

Responsibilities

Act as the primary technical escalation point for complex field service and customer issues
Deliver advanced remote and onsite technical support to field technicians, project teams, customers, and internal staff
Conduct root cause analysis of equipment and system problems and propose corrective actions
Assist Engineering and Operations in addressing performance and reliability concerns
Support inspections, testing, commissioning, and validation of equipment in the U.S. and internationally as needed
Assist technicians with software applications, programming tools, and system configuration
Provide technical support for internal office technology, including desktops, laptops, printers, mobile devices, Microsoft 365 applications, networking, and business systems
Troubleshoot hardware, software, network connectivity, and user access issues, resolving directly or coordinating with external IT providers when needed
Support deployment, configuration, maintenance, and inventory management of company computers, mobile devices, and technical equipment
Support implementation and maintenance of software applications used by Engineering, Operations, and Field Service personnel
Develop, maintain, and continuously improve technical documentation, including startup procedures, programming guides, operator manuals, technical specifications, spare parts documentation, product option documentation, and factory/production test procedures
Collaborate with global engineering teams to enhance service documentation
Review, author, and approve Method of Procedure (MOP) documents for field service activities
Coordinate the Non-Conformance Report (NCR) process with global engineering and manufacturing teams
Participate in product quality reviews and continuous improvement initiatives
Escalate recurring technical or product quality concerns to leadership
Support development and distribution of Root Cause Analysis (RCA) reports
Design, develop, and deliver technical training programs for field service technicians
Conduct customer training on equipment operation and maintenance
Mentor and coach technicians on advanced troubleshooting techniques and best practices
Partner with Engineering, Operations, Project Management, Service, and IT teams to support successful project execution
Contribute technical expertise to special projects and process improvement initiatives
Perform other duties as assigned

Requirements

Bachelor's degree in Electrical Engineering or a related discipline
Minimum of seven years of experience supporting industrial electrical power systems in military, commercial, or equivalent environments
Demonstrated expertise in uninterruptible power supply (UPS) systems or comparable critical power technologies
Experience troubleshooting SCR and IGBT power electronics
Experience with computerized electrical control systems, PLCs, and ladder logic
Knowledge of mechanical bearing assemblies and vibration analysis
Experience developing technical documentation and conducting technical training is preferred
Experience supporting Windows-based computer systems, Microsoft 365, networking, and business technology is preferred
Advanced electrical and electronic troubleshooting skills
Strong analytical and root cause analysis capabilities
Ability to diagnose complex system failures remotely and onsite
Working knowledge of Microsoft Windows operating systems, Microsoft 365, networking fundamentals, and standard office hardware
Experience troubleshooting desktop, laptop, printer, mobile device, and network connectivity issues
Ability to support both industrial control systems and general business technology
Excellent written and verbal communication skills
Ability to present technical information to technicians, engineers, customers, and internal staff
Proficiency with Microsoft Office and standard engineering software tools
Valid driver's license with an acceptable driving record
Valid U.S. Passport or ability to obtain one; ability to qualify for international travel, including Canada
Willingness to travel domestically and internationally as business needs require
Ability to lift and move up to 70 pounds, climb ladders, and safely access industrial equipment
Ability to work in office, manufacturing, and industrial field environments with occasional exposure to electrical and mechanical equipment
Willingness to travel to customer locations and manufacturing facilities

Technologies

Microsoft Windows
Microsoft 365
Microsoft Office
Ladder logic
PLCs
SCR power electronics
IGBT power electronics

Work Environment

This position is primarily office-based with some remote flexibility and periodic travel to customer sites, manufacturing facilities, and field locations. Work may involve exposure to industrial environments requiring appropriate personal protective equipment (PPE).

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