Technical Support Engineer

Join Piller Power Systems Inc. as a Technical Support Engineer in Middletown, NY. This onsite role offers a competitive annual salary of USD 95,000 to 100,000, a comprehensive benefits package, and the opportunity to work across field service, engineering, and customer-facing teams. You will collaborate with global colleagues, support complex electrical power systems, and travel as needed. A Bachelor's degree in Electrical Engineering or a related discipline and a minimum of seven years of relevant experience are required.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Responsibilities

• Act as the primary technical escalation point for complex field service and customer issues
• Deliver advanced remote and onsite technical support to field technicians, project teams, customers, and internal staff
• Conduct root cause analysis of equipment and system problems and propose corrective actions
• Assist Engineering and Operations in addressing performance and reliability concerns
• Support inspections, testing, commissioning, and validation of equipment in the U.S. and internationally as needed
• Assist technicians with software applications, programming tools, and system configuration
• Provide technical support for internal office technology, including desktops, laptops, printers, mobile devices, Microsoft 365 applications, networking, and business systems
• Troubleshoot hardware, software, network connectivity, and user access issues, resolving directly or coordinating with external IT providers when needed
• Support deployment, configuration, maintenance, and inventory management of company computers, mobile devices, and technical equipment
• Support implementation and maintenance of software applications used by Engineering, Operations, and Field Service personnel
• Develop, maintain, and continuously improve technical documentation, including startup procedures, programming guides, operator manuals, technical specifications, spare parts documentation, product option documentation, and factory/production test procedures
• Collaborate with global engineering teams to enhance service documentation
• Review, author, and approve Method of Procedure (MOP) documents for field service activities
• Coordinate the Non-Conformance Report (NCR) process with global engineering and manufacturing teams
• Participate in product quality reviews and continuous improvement initiatives
• Escalate recurring technical or product quality concerns to leadership
• Support development and distribution of Root Cause Analysis (RCA) reports
• Design, develop, and deliver technical training programs for field service technicians
• Conduct customer training on equipment operation and maintenance
• Mentor and coach technicians on advanced troubleshooting techniques and best practices
• Partner with Engineering, Operations, Project Management, Service, and IT teams to support successful project execution
• Contribute technical expertise to special projects and process improvement initiatives
• Perform other duties as assigned

Requirements

• Bachelor's degree in Electrical Engineering or a related discipline
• Minimum of seven years of experience supporting industrial electrical power systems in military, commercial, or equivalent environments
• Demonstrated expertise in uninterruptible power supply (UPS) systems or comparable critical power technologies
• Experience troubleshooting SCR and IGBT power electronics
• Experience with computerized electrical control systems, PLCs, and ladder logic
• Knowledge of mechanical bearing assemblies and vibration analysis
• Experience developing technical documentation and conducting technical training is preferred
• Experience supporting Windows-based computer systems, Microsoft 365, networking, and business technology is preferred
• Advanced electrical and electronic troubleshooting skills
• Strong analytical and root cause analysis capabilities
• Ability to diagnose complex system failures remotely and onsite
• Working knowledge of Microsoft Windows operating systems, Microsoft 365, networking fundamentals, and standard office hardware
• Experience troubleshooting desktop, laptop, printer, mobile device, and network connectivity issues
• Ability to support both industrial control systems and general business technology
• Excellent written and verbal communication skills
• Ability to present technical information to technicians, engineers, customers, and internal staff
• Proficiency with Microsoft Office and standard engineering software tools
• Valid driver's license with an acceptable driving record
• Valid U.S. Passport or ability to obtain one; ability to qualify for international travel, including Canada
• Willingness to travel domestically and internationally as business needs require
• Ability to lift and move up to 70 pounds, climb ladders, and safely access industrial equipment
• Ability to work in office, manufacturing, and industrial field environments with occasional exposure to electrical and mechanical equipment
• Willingness to travel to customer locations and manufacturing facilities

Technologies

• Microsoft Windows
• Microsoft 365
• Microsoft Office
• Ladder logic
• PLCs
• SCR power electronics
• IGBT power electronics

Work Environment

This position is primarily office-based with some remote flexibility and periodic travel to customer sites, manufacturing facilities, and field locations. Work may involve exposure to industrial environments requiring appropriate personal protective equipment (PPE).