Engineer Jobs in Prudhoe Bay, AK

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Desktop Support Engineer

prosource.it- Americas Prudhoe Bay, AK

Prudhoe Bay, AK

Today

$65k - $80k/yr Full time Desktop Support End User Support Hardware Support

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Job Description

The IT Desktop Support Engineer will provide on-site L1 and L2 support for users on the North Slope in Alaska for a major oil and gas company. This role operates on a rotation schedule and includes company-funded travel and onsite provisions.

Location

Prudhoe Bay, AK (onsite)
North Slope Alaska

Schedule and Hours

Shift rotation: 2 weeks on and 2 weeks off
12 hours per day for 14 days straight

Role Summary

Support desktop end users across the facility by diagnosing and resolving everyday technology issues. The position includes ownership of incidents, appropriate escalation when needed, and basic installation and configuration tasks for office and workplace systems.

Responsibilities

Diagnose and resolve IT incidents, including printer-related issues
Diagnose and resolve IT incidents, including connectivity issues
Diagnose and resolve IT incidents, including software-related issues
Diagnose and resolve IT incidents, including operating system issues
Install peripheral components
Perform AV/VC configuration and problem resolution
Install software packages and complete minor remediation
Escalate issues to the appropriate party where appropriate
Maintain ownership of each issue until resolution

Required Qualifications

Customer-focused communication skills for in-person and phone support
Empathy and patience to understand and resolve customer problems
Customer service as a key component of success
Critical thinking and strong problem-solving abilities
Comfort working a rotation schedule (2 weeks on and 2 weeks off) with 12-hour days
Willingness to travel, with flights required to reach the North Slope via Anchorage
1-5+ years of IT Desktop Support experience
BSc in Computer Science or relevant field
Strong communications skills
Highly motivated, self-reliant problem-solving approach
Enthusiastic with a questioning and challenging attitude
Ability to make rational decisions under pressure
Proven ability to work within a team

Preferred Qualifications (Beneficial, Not Required)

Hardware/software rollouts
Executive level IT support
Previous North Slope experience

Education

BSc in Computer Science or relevant field

Compensation and Employment Details

Salary: USD 65,000 - 80,000 per year
Hourly rate: $26-$32 per hour depending on experience
Overtime is paid
Engagement: W2 hourly
Start date: ASAP

Company-Funded Travel and Onsite Provisions

Air travel to and from the North Slope (via Anchorage)
Accommodation while working on the facility
Food whilst working on the facility

Benefits

Medical
Dental
Vision
Long term disability
Short term disability
401k contribution
Paid holidays
PTO

Work Authorization

Applicants for employment in the US must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the United States.

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