Desktop Support Engineer

The IT Desktop Support Engineer will provide on-site L1 and L2 support for users on the North Slope in Alaska for a major oil and gas company. This role operates on a rotation schedule and includes company-funded travel and onsite provisions.

Location

• Prudhoe Bay, AK (onsite)
• North Slope Alaska

Schedule and Hours

• Shift rotation: 2 weeks on and 2 weeks off
• 12 hours per day for 14 days straight

Role Summary

Support desktop end users across the facility by diagnosing and resolving everyday technology issues. The position includes ownership of incidents, appropriate escalation when needed, and basic installation and configuration tasks for office and workplace systems.

Responsibilities

• Diagnose and resolve IT incidents, including printer-related issues
• Diagnose and resolve IT incidents, including connectivity issues
• Diagnose and resolve IT incidents, including software-related issues
• Diagnose and resolve IT incidents, including operating system issues
• Install peripheral components
• Perform AV/VC configuration and problem resolution
• Install software packages and complete minor remediation
• Escalate issues to the appropriate party where appropriate
• Maintain ownership of each issue until resolution

Required Qualifications

• Customer-focused communication skills for in-person and phone support
• Empathy and patience to understand and resolve customer problems
• Customer service as a key component of success
• Critical thinking and strong problem-solving abilities
• Comfort working a rotation schedule (2 weeks on and 2 weeks off) with 12-hour days
• Willingness to travel, with flights required to reach the North Slope via Anchorage
• 1-5+ years of IT Desktop Support experience
• BSc in Computer Science or relevant field
• Strong communications skills
• Highly motivated, self-reliant problem-solving approach
• Enthusiastic with a questioning and challenging attitude
• Ability to make rational decisions under pressure
• Proven ability to work within a team

Preferred Qualifications (Beneficial, Not Required)

• Hardware/software rollouts
• Executive level IT support
• Previous North Slope experience

Education

• BSc in Computer Science or relevant field

Compensation and Employment Details

• Salary: USD 65,000 - 80,000 per year
• Hourly rate: $26-$32 per hour depending on experience
• Overtime is paid
• Engagement: W2 hourly
• Start date: ASAP

Company-Funded Travel and Onsite Provisions

• Air travel to and from the North Slope (via Anchorage)
• Accommodation while working on the facility
• Food whilst working on the facility

Benefits

• Medical
• Dental
• Vision
• Long term disability
• Short term disability
• 401k contribution
• Paid holidays
• PTO

Work Authorization

Applicants for employment in the US must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the United States.