West Allis, WI

Engineer Jobs in West Allis, WI

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Today

Help Desk Engineer | Technical Support Engineer

Heritage Senior Living West Allis, WI

West Allis, WI

Today

Full time Active Directory Application Support End User Support

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Job Description

Heritage Senior Living is seeking a Help Desk Engineer / Technical Support Engineer to deliver responsive IT support to employees at an onsite location in West Allis, WI.

Responsibilities

Respond to and document help desk requests received by phone, email, chat, or other support channels
Troubleshoot hardware, software, connectivity, account-access, and network-related issues
Use remote desktop tools to diagnose and resolve user problems
Provide clear instructions and technical guidance to employees
Communicate with users by phone when an issue needs more detailed troubleshooting
Prioritize support requests based on urgency, impact, and business needs
Escalate complex or unresolved technical issues when appropriate
Follow up with users to help ensure issues are fully resolved
Maintain accurate records of support requests, troubleshooting, repairs, and resolutions
Configure and deploy laptops, desktops, monitors, printers, and other workstation equipment
Set up and support mobile devices, including iPhones and Android devices
Configure and support tablets, including iPads and Android devices
Enroll, configure, and troubleshoot devices using mobile device management (MDM) solutions
Install and configure approved software, applications, drivers, printers, copiers, scanners, and related technology
Inspect and troubleshoot computer hardware, including hard drives, keyboards, mice, monitors, and peripheral devices
Diagnose hardware failures and repair, replace, or coordinate replacement of equipment as appropriate
Maintain accurate technology inventory and identify equipment or supply shortages
Create, modify, and deactivate user accounts based on approved requests and established procedures
Manage user access within Active Directory, Microsoft 365, SharePoint, and other business applications
Assist employees with password, account-access, authentication, and permission issues
Support new-hire technology setup and employee transitions
Ensure appropriate access is provided based on employee responsibilities and organizational requirements
Follow established security procedures when creating, modifying, or terminating access
Set up computers, mobile devices, accounts, applications, and other technology for new employees
Assist new employees with logging in and accessing required systems
Train employees on computers, applications, and technology services provided by the organization
Develop and maintain user guides, technical instructions, training materials, and troubleshooting resources
Facilitate technology training for individuals or groups as needed
Provide patient, professional support to users with varying levels of technical experience
Assist with maintaining local networks and technology infrastructure to support reliable performance
Troubleshoot network and connectivity issues
Help maintain procedures for technology outages, emergencies, and system disruptions
Assist with system upgrades, updates, and preventative maintenance
Schedule technology maintenance to minimize disruption to employees and operations
Support security and privacy practices for organizational networks, devices, accounts, and systems
Identify and communicate potential technology or security concerns
Follow established IT security, confidentiality, and access-control requirements
Set up and troubleshoot audio/visual equipment for meetings, training sessions, presentations, and conference calls
Provide support for televisions, projectors, displays, PowerPoint presentations, conference-room technology, and related equipment
Assist employees with virtual meeting and conferencing technology
Troubleshoot audio/visual issues before and during meetings when needed
Stay current with technology trends, software changes, system updates, and emerging IT practices
Identify recurring technical issues and recommend potential solutions
Help develop and maintain IT procedures and technical documentation
Assist with testing and implementing new technology
Recommend improvements that enhance system reliability, security, efficiency, and the employee experience
Participate in technology projects and other IT initiatives as assigned
Communicate effectively with employees, vendors, and other technology partners in person, by telephone, electronically, and in writing
Read, interpret, and prepare technical documentation, instructions, system information, and support records
Regularly use computers, mobile devices, remote-support applications, and other technology
Sit, stand, and walk for extended periods as responsibilities require
Bend, reach, stoop, kneel, push, pull, and perform movements necessary to install, configure, troubleshoot, and move technology equipment
Regularly lift, carry, and move computers, printers, equipment, and supplies weighing up to 50 pounds
Maintain regular and reliable attendance
Work schedule flexibility based on technology and organizational needs, including occasional extended hours for upgrades, maintenance, outages, or other critical IT support

Requirements

High school diploma or equivalent required; associate or bachelor's degree preferred in Information Technology, Computer Science, Information Systems, or a related field
Previous help desk, desktop support, technical support, IT support, or related experience preferred
Working knowledge of Windows operating systems and standard workstation hardware
Experience with Microsoft 365, Active Directory, and SharePoint preferred
Experience configuring laptops, desktops, printers, mobile devices, and tablets
Familiarity with mobile device management (MDM) solutions preferred
Basic understanding of networking concepts and troubleshooting
Experience with remote support and remote desktop tools
Strong hardware and software troubleshooting skills
Strong customer-service orientation
Excellent written and verbal communication skills
Ability to document technical issues and create clear user instructions
Strong organizational, prioritization, and problem-solving abilities
Ability to maintain confidentiality and appropriately handle sensitive organizational information
Ability to work independently and collaboratively within an IT team
Willingness and ability to continually learn new systems, applications, and technologies
Love troubleshooting and figuring out why something isn't working
Can explain technical information without overwhelming the person you're helping
Stay calm and professional when someone is frustrated with technology
Are comfortable supporting users remotely and in person
Can manage multiple support requests and prioritize effectively
Pay attention to details and document your work
Understand the importance of cybersecurity, privacy, and appropriate system access
Enjoy learning new technology and keeping your technical skills current
Can work independently while collaborating effectively with other IT team members
Take ownership of problems and follow them through to resolution

Technologies

Windows
Microsoft 365
Active Directory
SharePoint
Mobile device management (MDM)
Remote desktop tools
Remote-support applications
iPhones
Android devices
iPads
PowerPoint

Benefits

Competitive compensation
Health, dental, and vision insurance
Paid time off
Paid holidays and/or holiday pay
Retirement savings opportunities
Employee assistance and wellness resources
Training and professional development opportunities
Opportunities to expand your technical skills
Career growth and advancement opportunities
Employee recognition programs
A collaborative and supportive work environment
Meaningful work supporting employees who serve our residents every day

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3mo ago

Help Desk Engineer

Heritage Senior Living West Allis, WI

West Allis, WI

3mo ago Closed

Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Aug 28, 2026).

Job Description

Heritage Senior Living is seeking a full-time, on-site IT Help Desk Engineer in West Allis, Wisconsin. In this role, you will provide practical IT support, configure workstations and devices, manage user administration, and handle network and security tasks to keep operations running smoothly across our organization.

Responsibilities

Provide timely responses to help desk emails and phone inquiries and document tickets for tracking and resolution.
Configure and deploy workstations, including laptops, desktops, and printers.
Provision mobile devices (iPhone and Android) and enroll them in our MDM solution.
Configure tablet devices (iPads and Android tablets).
Manage user accounts across Active Directory, Office 365, SharePoint and other systems.
Provide initial training and ongoing assistance to new users on computer usage and available software.
Create training materials and lead information systems training sessions.
Inspect hardware components such as hard drives, mice, and keyboards to confirm proper operation.
Support audio and visual needs when required, including projectors, displays, PowerPoint, and conference calls.
Install and configure software and drivers per specifications, including printers, copiers, and check scanning tools.
Stay current with IT trends and system changes, recommending improvements as appropriate.
Help develop and maintain the local network to optimize performance and document emergency procedures.
Troubleshoot software and hardware faults, investigating and resolving issues.
Ensure the security and privacy of networks and computer systems.
Plan and coordinate upgrades and maintenance to minimize disruption to others.
Maintain logs of repairs, fixes, and maintenance schedules.
Identify shortages of computer or network equipment and address accordingly.

Technologies

Active Directory
Office 365
SharePoint
MDM software
Remote Desktop
PowerPoint

Essential Functions

Reasonable accommodations may be provided to enable successful performance of essential duties.
Clear verbal communication and active listening at normal workplace levels.
Professional written communication with the ability to read and interpret documented information.
Physical ability to sit, stand, walk, and occasionally kneel during an eight-hour shift.
Regularly lift up to 50 pounds as part of daily duties.
Visual acuity to read materials and monitor displays from distances up to 50 feet.
Reliable attendance and punctuality, with shifts of eight to twelve hours as required.

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Engineer Jobs in West Allis, WI

Help Desk Engineer | Technical Support Engineer

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