Level 1 Support Engineer Jobs

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Level 2 IT Support Engineer

Directec Corporation Mount Vernon, OH

Mount Vernon, OH

Today

$24 - $32/hr Full time Application Support Help Desk Help Desk Support

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Job Description

Directec Corporation offers a Level 2 IT Support role based in Mount Vernon, OH, with work performed both remote and on-site at client locations. You will support environments that typically range from 5 to 100 users, with a focus on Windows-based help desk and advanced troubleshooting, along with maintenance, diagnostics, patching, and escalation support. Directec also provides a benefits package that includes medical coverage with the company paying 90% of premiums, 401(k) with company match, paid time off, and professional development assistance.

Responsibilities

Deliver tier 1/2 help desk support, including advanced troubleshooting, server administration, and network diagnostics.
Carry out proactive maintenance through monitoring and documentation of client network environments using scheduled on-site and remote work.
Perform desktop and network diagnostics, maintenance, and repairs, including application and OS updates.
Monitor system integrity and availability by reviewing logs and verifying scheduled jobs such as backups.
Apply OS patches and upgrades, configure and add new services, and communicate with impacted parties.
Develop and maintain installation, configuration procedures, and system standards.
Keep accurate, up-to-date documentation of client network environments.
Build expertise to diagnose and resolve application and end-user issues.
Collaborate with project leads to deploy IT projects and complete tasks within scope and timeline.
Provide escalation support for complex issues from clients or team members.
Document all work performed and submit detailed support tickets.
Participate in an on-call rotation, including after-hours on-site support if necessary.

Requirements

4+ years of experience in Windows administration, networking, and desktop support (with 2 years in an MSP environment preferred).
Ability to plan, organize, and document complex system designs and configurations.
Strong communication skills for explaining technical information verbally and in writing.
Proficiency in troubleshooting, problem-solving, and managing multiple tasks.
Experience working in a self-directed environment with strong accountability and communication.
Industry certifications are desired.
Helpful experience with: ConnectWise Ticketing Systems, Sophos, Synology, Cisco, VMWare, VEEAM, Aruba, and M365 Administration and migration.

Work Environment

On-site role with remote support; typical client footprint of 5 to 100 users.
Light to moderate physical activity, including lifting up to 50 pounds and occasional use of power tools or ladders.
Reliable transportation and a clean driving record are required. A company vehicle will be provided for out-of-town travel.
Candidates must reside within 1 hour of the Operations Center in Mount Vernon, Ohio (43050); relocation assistance is not available.

Compensation & Benefits

Hourly rate: USD 24 to 32.
Medical Insurance: company pays 90% of premiums.
401(k) with Company Match (including 401(k) matching).
Paid Time Off (paid time off is provided).
Employee discount.
Health insurance.
Professional development assistance.

How to Apply

To be considered, submit your resume, cover letter, and salary requirements.

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