Level 2 IT Support Engineer

Directec Corporation offers a Level 2 IT Support role based in Mount Vernon, OH, with work performed both remote and on-site at client locations. You will support environments that typically range from 5 to 100 users, with a focus on Windows-based help desk and advanced troubleshooting, along with maintenance, diagnostics, patching, and escalation support. Directec also provides a benefits package that includes medical coverage with the company paying 90% of premiums, 401(k) with company match, paid time off, and professional development assistance.

Responsibilities

• Deliver tier 1/2 help desk support, including advanced troubleshooting, server administration, and network diagnostics.
• Carry out proactive maintenance through monitoring and documentation of client network environments using scheduled on-site and remote work.
• Perform desktop and network diagnostics, maintenance, and repairs, including application and OS updates.
• Monitor system integrity and availability by reviewing logs and verifying scheduled jobs such as backups.
• Apply OS patches and upgrades, configure and add new services, and communicate with impacted parties.
• Develop and maintain installation, configuration procedures, and system standards.
• Keep accurate, up-to-date documentation of client network environments.
• Build expertise to diagnose and resolve application and end-user issues.
• Collaborate with project leads to deploy IT projects and complete tasks within scope and timeline.
• Provide escalation support for complex issues from clients or team members.
• Document all work performed and submit detailed support tickets.
• Participate in an on-call rotation, including after-hours on-site support if necessary.

Requirements

• 4+ years of experience in Windows administration, networking, and desktop support (with 2 years in an MSP environment preferred).
• Ability to plan, organize, and document complex system designs and configurations.
• Strong communication skills for explaining technical information verbally and in writing.
• Proficiency in troubleshooting, problem-solving, and managing multiple tasks.
• Experience working in a self-directed environment with strong accountability and communication.
• Industry certifications are desired.
• Helpful experience with: ConnectWise Ticketing Systems, Sophos, Synology, Cisco, VMWare, VEEAM, Aruba, and M365 Administration and migration.

Work Environment

• On-site role with remote support; typical client footprint of 5 to 100 users.
• Light to moderate physical activity, including lifting up to 50 pounds and occasional use of power tools or ladders.
• Reliable transportation and a clean driving record are required. A company vehicle will be provided for out-of-town travel.
• Candidates must reside within 1 hour of the Operations Center in Mount Vernon, Ohio (43050); relocation assistance is not available.

Compensation & Benefits

• Hourly rate: USD 24 to 32.
• Medical Insurance: company pays 90% of premiums.
• 401(k) with Company Match (including 401(k) matching).
• Paid Time Off (paid time off is provided).
• Employee discount.
• Health insurance.
• Professional development assistance.

How to Apply

To be considered, submit your resume, cover letter, and salary requirements.