Help Desk Support

Help Desk Support Engineer Jobs

25 jobs found

2d ago

Desktop Support Engineer/Field Support Engineer (FSO) – L2

Blupace Kennewick, WA

Kennewick, WA

2d ago

$23 - $24/hr Contract Cloud Platforms Desktop Support End User Support

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Job Description

Blupace is seeking a Field Support Engineer (FSO) – L2 to deliver onsite IT support at the Lamb Weston facility in Kennewick, Washington. This contract role centers on desktop support, endpoint management, and troubleshooting across enterprise IT environments, delivering hands-on assistance to end users in both corporate offices and plant settings. The successful candidate will perform imaging and deployment tasks, handle incidents through ServiceNow, and participate in after-hours coverage as needed.

Responsibilities

Deliver on-site L2 support for laptops, desktops, printers, and mobile devices.
Perform device imaging, deployment, and endpoint management using SCCM and Intune.
Troubleshoot Windows, Microsoft 365, hardware, software, and networking issues.
Coordinate and resolve incidents and service requests in ServiceNow.
Support users across corporate office and plant environments.
Participate in on-call, after-hours, and weekend support as required.

Requirements

3–5+ years of Desktop Support, Field Support, or EUC experience.
Hands-on experience with Windows, SCCM, Intune, and ServiceNow.
Basic LAN and Wi‑Fi troubleshooting skills.
Strong communication and customer‑focused support abilities.

Technologies

SCCM
Intune
Windows
Microsoft 365
ServiceNow

Engagement details

Location: Kennewick, WA (onsite)
Engagement type: Contract
Pay rate: USD 23.00–24.00 per hour

Preferred certifications

Microsoft
CompTIA A+
ITIL

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3d ago

Technical Support Engineer

Piller Power Systems Inc. Middletown, NY

Middletown, NY

3d ago

$95k - $100k/yr Full time Electrical Engineering Automation Cloud Platforms

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Job Description

Join Piller Power Systems Inc. as a Technical Support Engineer in Middletown, NY. This onsite role offers a competitive annual salary of USD 95,000 to 100,000, a comprehensive benefits package, and the opportunity to work across field service, engineering, and customer-facing teams. You will collaborate with global colleagues, support complex electrical power systems, and travel as needed. A Bachelor's degree in Electrical Engineering or a related discipline and a minimum of seven years of relevant experience are required.

Benefits

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance

Responsibilities

Act as the primary technical escalation point for complex field service and customer issues
Deliver advanced remote and onsite technical support to field technicians, project teams, customers, and internal staff
Conduct root cause analysis of equipment and system problems and propose corrective actions
Assist Engineering and Operations in addressing performance and reliability concerns
Support inspections, testing, commissioning, and validation of equipment in the U.S. and internationally as needed
Assist technicians with software applications, programming tools, and system configuration
Provide technical support for internal office technology, including desktops, laptops, printers, mobile devices, Microsoft 365 applications, networking, and business systems
Troubleshoot hardware, software, network connectivity, and user access issues, resolving directly or coordinating with external IT providers when needed
Support deployment, configuration, maintenance, and inventory management of company computers, mobile devices, and technical equipment
Support implementation and maintenance of software applications used by Engineering, Operations, and Field Service personnel
Develop, maintain, and continuously improve technical documentation, including startup procedures, programming guides, operator manuals, technical specifications, spare parts documentation, product option documentation, and factory/production test procedures
Collaborate with global engineering teams to enhance service documentation
Review, author, and approve Method of Procedure (MOP) documents for field service activities
Coordinate the Non-Conformance Report (NCR) process with global engineering and manufacturing teams
Participate in product quality reviews and continuous improvement initiatives
Escalate recurring technical or product quality concerns to leadership
Support development and distribution of Root Cause Analysis (RCA) reports
Design, develop, and deliver technical training programs for field service technicians
Conduct customer training on equipment operation and maintenance
Mentor and coach technicians on advanced troubleshooting techniques and best practices
Partner with Engineering, Operations, Project Management, Service, and IT teams to support successful project execution
Contribute technical expertise to special projects and process improvement initiatives
Perform other duties as assigned

Requirements

Bachelor's degree in Electrical Engineering or a related discipline
Minimum of seven years of experience supporting industrial electrical power systems in military, commercial, or equivalent environments
Demonstrated expertise in uninterruptible power supply (UPS) systems or comparable critical power technologies
Experience troubleshooting SCR and IGBT power electronics
Experience with computerized electrical control systems, PLCs, and ladder logic
Knowledge of mechanical bearing assemblies and vibration analysis
Experience developing technical documentation and conducting technical training is preferred
Experience supporting Windows-based computer systems, Microsoft 365, networking, and business technology is preferred
Advanced electrical and electronic troubleshooting skills
Strong analytical and root cause analysis capabilities
Ability to diagnose complex system failures remotely and onsite
Working knowledge of Microsoft Windows operating systems, Microsoft 365, networking fundamentals, and standard office hardware
Experience troubleshooting desktop, laptop, printer, mobile device, and network connectivity issues
Ability to support both industrial control systems and general business technology
Excellent written and verbal communication skills
Ability to present technical information to technicians, engineers, customers, and internal staff
Proficiency with Microsoft Office and standard engineering software tools
Valid driver's license with an acceptable driving record
Valid U.S. Passport or ability to obtain one; ability to qualify for international travel, including Canada
Willingness to travel domestically and internationally as business needs require
Ability to lift and move up to 70 pounds, climb ladders, and safely access industrial equipment
Ability to work in office, manufacturing, and industrial field environments with occasional exposure to electrical and mechanical equipment
Willingness to travel to customer locations and manufacturing facilities

Technologies

Microsoft Windows
Microsoft 365
Microsoft Office
Ladder logic
PLCs
SCR power electronics
IGBT power electronics

Work Environment

This position is primarily office-based with some remote flexibility and periodic travel to customer sites, manufacturing facilities, and field locations. Work may involve exposure to industrial environments requiring appropriate personal protective equipment (PPE).

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3d ago

MSP Help Desk Engineer- Tier II

AllSafe IT Pasadena, CA

Pasadena, CA

3d ago

$30 - $36/hr Full time Active Directory Azure Cloud

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Job Description

AllSafe IT is seeking an experienced MSP Help Desk Engineer at Tier II to support a portfolio of SMB clients in a fast-paced MSP environment. Based in Pasadena, California, this role blends remote troubleshooting with on-site visits, emphasizing timely incident resolution, precise documentation, and a strong focus on customer service.

Position details

Location: Pasadena, CA (onsite)
Salary: USD 30 - 36 per hour
Minimum experience: 3 years

Responsibilities

Deliver remote technical support to clients and internal teams
Provide on-site assistance to clients across the greater Los Angeles area as assigned
Document all incidents and requests, proposing efficiencies to improve workflows
Continual growth in skills and performance benchmarks
Serve as a technical owner and deliver VIP level support to key clients

Requirements

Within 50 minutes of the Pasadena office
Willingness to travel to client sites for on-site support
Thrive in a structured, process-driven environment and believe that following defined workflows yields the best results
Own your work, hold yourself accountable, and seek candid feedback as a growth tool
Embrace continuous improvement and adapt to changes in the role
Experience with a Managed Service Provider (MSP) and familiarity with ticketing systems (ConnectWise, Autotask, or Kaseya)
3-4 years of experience handling Tier 2 to 3 IT support requests
Certifications and hands-on experience include:
- Microsoft: Identity and Access Administrator Associate; Security Operations Analyst Associate; Security, Compliance, and Identity Fundamentals; Power Platform Fundamentals; Azure Fundamentals; Azure Administrator Associate; Solutions Architect Expert
- Addigy ACE; VMware Certified Technical Associate
- Troubleshooting and administration roles: Datto Advanced Technician; Ironscales Mail Administrator; Cisco Meraki Solutions Specialist; M365: Teams Administrator Associate; AZ-800; Sophos XG Firewall Engineer and Central Endpoint and Server Engineer; UniFi Network and Ubiquiti Enterprise Wireless; Veeam Backup and Replication
- Design and architecture: M365 Fundamentals and Modern Desktop Administrator; CompTIA A+, Server+, and Network+; Apple Certified Support Professional (ACSP)
Broad understanding of IT systems, hardware, software, and networking to diagnose and resolve issues quickly
Strong focus on customer satisfaction and relationship building
Ability to translate technical information for non-technical stakeholders and uncover underlying needs
Capacity to manage multiple tasks, prioritize, and meet deadlines
Collaborative mindset and effective teamwork
Willingness to adapt to change and pursue professional growth
Commitment to following detailed processes

Skills and technologies

Microsoft certifications and credentials listed above
Addigy ACE; VMware Certified Technical Associate
Datto Advanced Technician; Ironscales Mail Administrator; Cisco Meraki Solutions Specialist
M365: Teams Administrator Associate; AZ-800; Sophos XG Firewall Engineer; UniFi Network; Veeam Backup and Replication
M365 Fundamentals; Modern Desktop Administrator; Comptia A+, Server+, and Network+; Apple Certified Support Professional (ACSP)

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) with employer matching
2 weeks of vacation per year
Paid time off
40 hours of sick pay per year
8 hours of paid volunteer time per year
8 paid holidays per year
Reimbursement for passing quarterly certification exams
Bonusly employee-to-employee recognition program
Dog-friendly office

About us

AllSafe IT is a Managed Service Provider that delivers services to small to medium sized businesses.

About you

You are within 50 minutes of the Pasadena office and can travel to client sites for on-site support. You thrive in a structured, process-driven environment and believe that following well-defined workflows yields the best results. You take ownership of your work, hold yourself accountable, and seek candid feedback as a tool for growth. You embrace continuous improvement and are adaptable to adjustments in your role. You have MSP experience and familiarity with ticketing systems such as ConnectWise, Autotask, or Kaseya, and you bring 3-4 years of experience handling Tier 2 to 3 IT support requests.

Ability to commute

Pasadena, CA 91101 (Required)

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5d ago

IT Desktop Support Engineer

Allied digital service limited Phoenix, AZ

Phoenix, AZ

5d ago

$23 - $24/hr Full time Desktop Imaging And Deployment End User Support Hardware Support

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Job Description

The IT Desktop Support Engineer role focuses on on-site end-user computing support, asset lifecycle management, VIP and field assistance across customer facilities, with incident resolution and ServiceNow-based coordination.

Responsibilities

Support the Standard Operating Environment image for the Customer's standard workplace devices in line with Customer standards.
Manage timely installs, moves, adds, and changes for all supported devices and software across all customer sites.
Use request data and reports to verify on-time device delivery for projects and other requests.
Perform manual SOE image deployment where required.
Provide hardware and software incident resolution for supported devices, including dispatch and leveraging vendor warranties where possible at customer sites.
Conduct physical support activities for all hardware at customer facilities, including on-site stock management for receiving and decommissioned devices.
Execute soft asset disposal of old equipment.
Coordinate with the client hardware disposal vendor for disposal of retired hardware.
Maintain the Asset Management system reflecting device movement and deployment.
Deliver dedicated desk-side support for selected end users as described in the service description.
Provide onsite 12x5 VIP desk-side support at designated customer facilities.
Ensure VIP support personnel are reviewed and approved before assignment.
Offer an enhanced level of service with higher priority for VIP tickets and incidents.
Support VIP onboarding and offboarding activities for end users.
Assist VIPs at executive events such as board meetings and investor calls at hotels and customer sites.
Update the IT service management tool to reflect completed service requests or resolved incidents.
Provide onsite Level 2 and Level 3 support to resolve incidents when requested by L2/L3 teams.
Provide hands and feet support for asset inventory lifecycle across all devices and software, including printers and mobile devices.
Maintain continuity of asset records through lifecycle, including spare devices at facilities or provider locations.
Offer Level 2 support for conferencing equipment in customer conference rooms.
Provide ad-hoc hands-on consulting support as requested.
Deliver field support and dispatch services including IMAC, break-fix, software re-imaging, workstation and peripheral support, office equipment, printers, and audiovisual assistance; vendor escort and health checks as needed.
Coordinate collection of computer hardware and cellular devices from exiting employees.
Coordinate New Hire / First Day Ready support with new joiners if required.
Soft asset disposal performed by dedicated FTEs at dedicated locations; coordinate hard asset disposal with the customer’s vendor.

Requirements

Deploy only trained engineers with the required security clearances from ADSL and the Customer to in-scope locations.
The primary engineer must be on-site for in-scope service needs; if unavailable, a backup engineer may be dispatched.
ADSL/Customer reserves the right to interview dedicated primary engineers; alternatives may be provided as requested.
Ensure continuous availability of support personnel at dedicated DSS Customer locations; provide backups on-site if needed to meet service levels.
Administer, manage, and execute requests for Customer Equipment and software per Customer policies; verify entitlements and advise management on non-conformance.
Provide lifecycle support from procurement to end-of-life disposal, including entitlement validation, vendor coordination for spares, installation, tracking, recovery, redeployment, and disposal.
Coordinate with internal or third-party providers to deliver remote hands-and-feet support for end users, network, and server issues.

Technologies

ServiceNow

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance

Pay

USD 23.00 - 24.00 per hour

Work Location

In person, Phoenix, AZ

New Hire / First Day Ready Support

Coordinate with new joiners for onboarding support if required

VIP Support

Provide onsite 12x5 VIP support at designated customer facilities
VIP personnel must be presented to C-Level staff for approval before assignment
Deliver enhanced service with higher priority tickets for executive VIPs
Support VIP onboarding and offboarding activities
Assist VIPs at executive events at hotels and customer sites
Update IT service management tool to reflect completion of requests or resolution of incidents

Conference Room Support

Provide Level 2 support for conferencing equipment in conference rooms at supported locations

Ad-Hoc Consulting

Provide hands and feet ad-hoc consulting support as requested

Field Support, Dispatch and IMAC Services

IMAC installations, moves, adds, changes
Technical support and break-fix
Software re-imaging and device deployment
Workstation and peripheral support (mouse, keyboard, monitor, scanner)
Office equipment and printer support, printer configuration, and third-party repairs
Paper jam removal and first-line printer support
Audio-visual support and periodic conference room health checks
Escort vendors to conference rooms for break-fix
Additional scope items may be confirmed

Exit and Disposal Details

Exiting employees: collect computer hardware and cellular devices
Soft Asset Disposal: single wipe plus on-site storage by dedicated personnel
Hard Asset Disposal: coordinated with customer disposal vendor

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5d ago

Technical Support Engineer 2, Premier

Datadog San Francisco, CA

San Francisco, CA

5d ago

$81k - $119k/yr Full time Customer Support Datadog Help Desk Support

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Job Description

Datadog's Technical Support Engineer 2, Premier position supports Premier customers with complex technical questions, engages in calls and demos, and helps drive product conversations in a fast-paced hybrid environment. Based in San Francisco, CA, this role offers a salary range of USD 81,000 - 119,000 per year.

Responsibilities

Address Premier customers' inquiries via phone, chat, and tickets on a high-velocity support team, while guiding them on effective Datadog usage.
Build strong partnerships with Premier customers, collaborating closely to understand their unique monitoring environment.
Reproduce issues and investigate across Datadog's 600-plus integrations.
Create and maintain knowledge-base articles and technical documentation for a range of technologies.
Lead product discussions by translating client feedback and observed issues into actionable insights.
Join regular health-check meetings with Premier customers to review performance and usage.
On-site at a Datadog office for 3 to 5 days per week.

Requirements

Minimum of two years' experience delivering multi-channel technical support in a SaaS setting.
Self-motivated, detail-oriented, and committed to continuous learning.
Strong critical thinker who prioritizes client needs in problem-solving.
Decisive, with good judgment on when to escalate issues.
Previous experience in Premium or Enterprise technical support.
Familiar with contemporary infrastructure and monitoring technologies.
Able to work rotating shifts that include weekend hours.

Technologies

Linux

Benefits

Comprehensive onboarding designed to accelerate ramp-up
Generous global benefits package
Mentorship and buddy programs within the department to foster internal networking
New hire stock equity (RSUs) and an employee stock purchase plan (ESPP)
Ongoing professional development, product training, and clear career pathing
Inclusive culture with opportunities to participate in Community Guilds and Inclusion Talks

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6d ago

IT Support Engineer I, OTS Support

Amazon.com Services LLC Salinas, CA

Salinas, CA

6d ago

$25 - $41/hr Full time Active Directory Desktop Support Dhcp

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Job Description

As an IT Support Engineer I in OpsTech IT, you will provide technical support for computer hardware, operating systems, and enterprise software while contributing to network engineering, infrastructure availability, and local IT projects.

Responsibilities

Design, troubleshoot, and support network infrastructure, data cabling, and systems administration across a diverse mix of software and hardware platforms.
Maintain high availability of networking and computing systems during production hours to minimize downtime and performance issues.
Collaborate with management and staff to deliver analytical insights and technical guidance that drive continuous IT solution improvements.
Plan and oversee local IT projects, coordinating resources, timelines, and deliverables to meet business needs.
Develop or update policies, procedures, and operational processes to standardize IT workflows.
Identify root causes of operational issues and inefficiencies in processes, proposing and implementing corrective actions.
Handle physical workload including lifting up to 49 pounds and remaining on feet or walking for shifts that can run up to 12 hours.
Travel up to 25 percent of the time to support remote sites or deployments.

Requirements

Minimum 1 year of hands-on experience with Windows Server technologies, including Active Directory, DFS, Print Services, and SCCM.
At least 2 years of troubleshooting experience in a multi-user, high-availability environment.
Two or more years of PC repair, troubleshooting, deployment, and liquidation (decommissioning) experience.
Minimum 1 year delivering IT client, server, and network services in a production environment.
At least 2 years of networking experience covering DNS, DHCP, SSL, OSI model, and TCP/IP.
Over 2 years of corporate environment support for Windows, macOS, or Linux operating systems.
More than 2 years maintaining and supporting a corporate network environment.
High school diploma or equivalent.

Technologies

Active Directory (AD)
DFS
Print Services
SCCM
DNS
DHCP
SSL
OSI Model
TCP/IP
Windows
Mac OS
Linux

Benefits

Health insurance
401(k) matching
Paid time off
Paid parental leave
Sign-on payments
Restricted stock units (RSUs)
Adoption and Surrogacy Reimbursement coverage
Employee Assistance Program (EAP)
Mental Health Support
Flexible Spending Accounts
Life insurance (Basic Life & AD&D)

Preferred Qualifications

2+ years of computer networking experience
Experience supporting video conference and teleconference equipment

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6d ago

IT Support Engineer I

Amazon.com Services LLC South Gate, CA

South Gate, CA

6d ago

$25 - $41/hr Full time Active Directory Desktop Support Hardware Support

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Job Description

Amazon.com Services LLC is seeking an IT Support Engineer I to deliver practical technical solutions and dependable support for computer hardware, operating systems, and enterprise software across a defined geographic region. This onsite role in South Gate, CA focuses on addressing straightforward technical issues, maintaining infrastructure availability during production hours, and contributing to ongoing IT improvements. The position offers an hourly rate ranging from USD 25 to 41.

Responsibilities

Engage in network engineering and troubleshooting, data cabling, and systems administration across diverse software and hardware environments.
Keep infrastructure networking and computing systems up and running during production hours.
Collaborate with management and staff to provide analytical and technical assistance for continuous IT solution improvements.
Manage local technical projects and initiatives.
Develop and maintain policies, procedures, and processes to support operations.
Identify root causes of operational issues and process inefficiencies.
Move up to 49 pounds and stand or walk for shifts up to 12 hours.
Support customers from multiple buildings in the area as well as remote customers.
Travel within the local or regional area to assist our customers.

Requirements

1+ years of Windows Server technologies experience including Active Directory, DFS, Print Services, and SCCM.
2+ years of troubleshooting in a multi-user high availability environment.
2+ years of PC repair, troubleshooting, deployment, and asset liquidation experience.
1+ years of IT client, server, and network service delivery experience.
2+ years of networking experience covering DNS, DHCP, SSL, OSI model, and TCP/IP.
2+ years of corporate setting Windows, Mac or Linux operating systems support experience.
2+ years of supporting and maintaining a corporate network environment.
High school diploma or equivalent.

Technologies

Windows Server
Active Directory (AD)
DFS
Print Services
SCCM
DNS
DHCP
SSL
TCP/IP
OSI Model
Mac OS
Linux

Benefits

Health insurance
401(k) matching
Parental leave
Casual dress code
Sign-on payments and RSUs
Paid time off

Description

Operations sits at the core of Amazon's operations, renowned for speed, accuracy, and service. Buildings within the network handle tens of thousands of products daily, delivering to hundreds of countries. The OTS organization provides nonstop global IT support to Amazon Operations as a critical component of the workflow. The team seeks self motivated individuals who can tackle new challenges and lead peers in developing effective IT solutions. Ownership and accountability are central to how we work.