Microsoft 365 Defender Engineer Jobs

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Today

Desktop Support Engineer: Windows 11 / Microsoft 365

Frenle New York, NY

New York, NY

Today

$27 - $40/hr Full time Active Directory Application Support Device Management

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Job Description

Frenle is seeking a Desktop Support Engineer to deliver frontline technical support to end-users, helping keep desktop, network, and Microsoft 365-related systems running reliably. The role emphasizes Windows 11 support, troubleshooting across hardware and software, help desk ticket ownership, and security and identity tool assistance.

Responsibilities

Provide technical support for desktop computers, laptops, mobile devices, printers, and peripherals across Windows and macOS environments.
Troubleshoot hardware problems including equipment malfunctions, computer hardware failures, and peripheral connectivity issues.
Resolve software issues across operating systems, applications such as Microsoft Office, and custom enterprise software.
Manage help desk tickets using help desk systems, documenting issues thoroughly and following up until resolutions are complete.
Support network troubleshooting activities involving LAN, TCP/IP, DNS configurations, VPN access, firewalls, and Active Directory management.
Assist with user account administration tasks including Active Directory account creation, password resets, GPO configuration, and user access controls.
Perform equipment setup, upgrades, and ongoing maintenance for desktops, laptops, mobile devices, and network hardware.
Collaborate with IT teams to analyze system logs and diagnose complex issues tied to Windows Server environments.
Maintain security standards by supporting firewall configurations, VPN connections, and Microsoft 365 security and identity tooling including Defender, Entra, Intune, and SentinelOne EDR.
Provide customer-focused support through clear communication with end-users of varying technical skill levels and timely issue resolution.

Requirements

Proven experience in desktop support or IT support roles with strong networking fundamentals including TCP/IP, LAN/WAN architecture, DNS, DHCP, and VPNs.
Proficiency supporting Windows 10/11 and macOS devices, with experience using Microsoft Office and Microsoft O365 services including Exchange, Defender, Entra, and Intune.
Hands-on troubleshooting experience for hardware components such as desktops, laptops, printers, mobile devices, and peripherals.
Knowledge of help desk ticket management systems, including clear documentation and effective resolution follow-through.
Strong analytical skills to diagnose complex technical problems quickly and accurately across Windows Server environments and Linux systems.
Familiarity with Microsoft 365 Identity/Entra and Active Directory management, including user account creation, permissions management, and Group Policy Objects (GPO).
Excellent communication skills to explain technical topics to non-technical users while delivering high-quality customer support.
Ability to work independently or with a team in a fast-paced setting while managing multiple priorities.

Technologies

Windows 11, Windows 10
macOS
Microsoft Office
Microsoft O365 - Exchange, Microsoft O365 - Defender, Microsoft O365 - Entra
Intune
Active Directory, GPO (Group Policy Object)
TCP/IP, LAN (Local Area Network), DNS, DHCP, VPN, firewalls
Windows Server environments, Linux
Microsoft 365 Defender, Entra
SentinelOne EDR

Compensation and Work Schedule

Pay: $27.00 - $40.00 per hour
Expected hours: 40.0 per week

Benefits

Flexible schedule
Paid time off
Professional development assistance

Work Location

Hybrid remote in New York, NY 10017.

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