Device Management

Device Management Engineer Jobs

17 jobs found

Today

Senior Infrastructure Security Engineer

A-Gas Americas Rhome, TX

Rhome, TX

Today

Full time Senior Azure Active Directory Device Management

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Job Description

A-Gas Americas is looking for a Senior Infrastructure Security Engineer to help design and evolve secure, resilient infrastructure and network architectures across both IT and OT. This onsite role in Rhome, TX supports business continuity goals, reduces single points of failure, and strengthens protections for critical assets through close collaboration with internal teams and Managed Service Providers (MSPs).

With at least 7 years of infrastructure engineering experience, you will partner with the Head of Infrastructure to address cyber vulnerabilities, validate remediation outcomes, and ensure manufacturing systems and legacy environments remain available and secure.

Responsibilities

Support the Head of Infrastructure in designing and evolving secure, resilient infrastructure and network architectures across IT and OT environments.
Maximize business continuity by eliminating single points of failure and protecting critical assets.
Identify cyber vulnerabilities and design appropriate mitigations.
Work with Managed Service Providers (MSPs) to carry out remediation and validate results.
Collaborate with OT engineers and Product Owners to ensure manufacturing systems, legacy operating systems, and critical business products stay available and secure.

Requirements

7+ years in infrastructure engineering with strong exposure to security and resilience design.
Expertise in VMware virtualization and the Microsoft stack, including Entra ID / Azure AD, Windows Server, Intune, M365, Defender, and Sentinel.
Proven experience designing redundant network architectures and implementing business continuity strategies.
Familiarity with Meraki networking and firewall configuration for secure cross-business connectivity.
Knowledge of CIS18 controls, NIST CSF, and Zero Trust principles.
Strong scripting and automation skills using PowerShell and Bash, including the ability to validate MSP deliverables.

Technologies

VMware virtualization
Entra ID, Azure AD
Windows Server
Intune
M365
Defender
Sentinel
Meraki
PowerShell, Bash
CIS18
NIST CSF
Zero Trust

Benefits

Competitive and attractive employment package
Employer pension scheme
Flexible working hours (depending on the role)
Collective benefits program
Employee Assistance Program (support for work and personal matters)
Cycle to work scheme
Team activities in summer and around Christmas

Desirable

Experience with PAM solutions (CyberArk or similar), SIEM/SOAR tuning, WAF, and IDS/IPS.
Exposure to industrial control systems (ICS) and OT security best practices.

Certifications

AZ-500 (Azure Security Engineer)
SC-100 (Cybersecurity Architect)
CISSP, or equivalent

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1d ago

Senior Cybersecurity Engineer

Teleion Consulting Seattle, WA

Seattle, WA

1d ago

$155k - $200k/yr Contract Senior Azure Ad / Entra Id Cloud Platforms

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Job Description

Teleion Consulting is hiring a hands-on, client-facing Senior Cybersecurity Engineer to help strengthen cloud security posture and operational readiness for real-world threats. This onsite contract role in Seattle, WA focuses on maturing incident response, advancing data protection, and improving zero trust capabilities across the Microsoft security ecosystem, including Sentinel, Defender, Entra, Intune, and Microsoft Purview.

You will directly support production client environments by configuring and operating Microsoft security tools, leading incident response activities end-to-end, and building durable detection and automation workflows that reduce noise and improve analyst efficiency. The role also includes improving security hygiene in Azure and multi-cloud settings through benchmark remediation and identity and entitlement risk reduction.

Responsibilities

Configure, tune, and operate the Microsoft security stack in production client environments, including Microsoft Sentinel, Defender XDR, Defender for Cloud, Entra ID, Intune, and Microsoft Purview.
Lead incident response for real security events such as account compromise, data exfiltration, insider risk, and BEC, covering containment, eradication, recovery, evidence preservation, and post-incident reporting.
Coordinate with MXDR or managed SOC providers on escalation quality, handoff, and case closure standards.
Author and maintain KQL analytic rules and hunting queries in Microsoft Sentinel, map detections to MITRE ATT&CK, close coverage gaps, and tune for signal quality and ingestion cost.
Develop SOAR playbooks to reduce false positive volume and automate analyst workflows.
Design, deploy, and tune Microsoft Purview DLP policies across email, endpoint, SharePoint, OneDrive, Teams, and cloud apps, moving findings to closure rather than alerting only.
Implement and maintain sensitivity labels, auto-labeling at scale, Insider Risk Management, and eDiscovery support.
Harden Azure and multi-cloud environments by remediating Defender for Cloud findings, driving secure score improvement, and addressing cloud identity and entitlement risk.
Advance zero trust maturity across identity, device, network, application, and data pillars using Conditional Access, PIM, device compliance, and least-privilege access patterns.
Build PowerShell and Microsoft Graph API automations to scale security operations, reporting, and remediation.
Design and run tabletop exercises to test and mature the client’s incident response capability.

Requirements

7+ years of security engineering or security operations experience in enterprise environments.
Production-configured hands-on experience across the full Microsoft security stack: Sentinel, Defender XDR, Defender for Cloud, Entra ID, Intune, and Microsoft Purview.
Demonstrated leadership of real security incidents through the full lifecycle, including containment, eradication, recovery, and post-incident reporting.
Strong KQL proficiency, including analytic rules, hunting queries, tuning for cost and signal quality, and mapping to MITRE ATT&CK.
Direct, demonstrable Microsoft Purview experience across DLP policy design and tuning, sensitivity labels, Insider Risk Management, and eDiscovery.
Experience hardening Azure environments: remediating Defender for Cloud findings, driving secure score improvement, and addressing cloud identity and entitlement risk.
Experience implementing zero trust controls across multiple pillars using Conditional Access and PIM (privileged access management).
PowerShell and Microsoft Graph API proficiency for security automation.
Experience coordinating with MXDR or managed SOC providers on escalation and case quality.
Certifications preferred: AZ-500, SC-200, SC-400, SC-100, GCIH, GCFA, or CISSP. Cloud and M365 digital forensics experience is a plus.

Benefits

Full benefits
PTO
Holiday
401(k)

Salary: USD 155,000 - 200,000 per year. Location: Seattle, WA (onsite). Job type: contract.

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3d ago

Service Desk Technician I (MSP Tier 2 Support Engineer)

DiamondIT Bakersfield, CA

Bakersfield, CA

3d ago

$53k - $64k/yr Full time Active Directory Application Support Azure

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Job Description

Join an onsite MSP support team in Bakersfield, CA, owning Tier 1 and Tier 2 client issues with a Microsoft 365 and endpoint troubleshooting focus.

Responsibilities

Resolve Tier 1 and Tier 2 support requests while maintaining ownership of the client experience
Support Microsoft 365 environments including Exchange Online, Entra ID, Teams, SharePoint, OneDrive, and Intune
Troubleshoot Windows workstations and laptops, plus mobile devices, business applications, and attached peripherals
Administer user accounts and permissions, manage licensing, MFA, and related security controls
Troubleshoot DNS, DHCP, VPN, wireless, switching, connectivity, and firewall issues
Use remote monitoring and management tools to remediate and maintain client systems
Follow structured troubleshooting and perform root cause analysis to drive lasting corrective actions
Escalate appropriately while staying accountable for communication and follow-through
Write accurate ticket notes, produce technical documentation, and contribute to knowledge articles
Support service improvement through operational standards and knowledge sharing
Coordinate with Service, Centralized Services, Strategic Services, and Professional Services teams
Participate in after-hours support rotations as required

Requirements

2 to 5+ years of professional IT support experience
Proven success in a Help Desk, Service Desk Analyst, Technical Support, internal IT, or MSP support role
Experience supporting Microsoft 365 business environments
Strong troubleshooting, analytical, and problem-solving skills
Excellent written and verbal communication
Ability to work independently, handle competing priorities, and request help when needed
Strong habits for documentation and follow-through
Client-first attitude and willingness to engage with people, not only technology

Technologies

Microsoft 365, Exchange Online, Entra ID, Teams, SharePoint, OneDrive, Intune
MFA
DNS, DHCP, VPN, wireless, switching, firewall
Windows 10, Windows 11
Remote monitoring and management tools
Root cause analysis
IT Glue

Benefits

Medical, dental, and vision coverage
401(k) with company match
Paid time off and Charity Contribution PTO
Professional development and certification support
Employee appreciation programs
Clear career advancement opportunities
Collaborative team focused on client success and continuous improvement
Flexible schedule
Life insurance
Referral program
Retirement plan
Tuition reimbursement

What you should already know

Microsoft 365 user and license administration
Exchange Online, Entra ID, Teams, SharePoint, OneDrive, MFA, and Intune fundamentals
Windows 10 and Windows 11 troubleshooting and administration
Device onboarding, software installation, endpoint support, and remote support tools
DNS, DHCP, VPN, wireless, switching, and firewall fundamentals
Ticket ownership, SLA awareness, escalation practices, documentation, time management, and client communication

Preferred qualifications

MSP experience supporting multiple client environments
CompTIA A+, Network+, Security+, Microsoft certifications, or equivalent experience
Experience with remote monitoring and management platforms
Experience with IT Glue or a similar documentation platform
Hands-on exposure to Intune, SharePoint, Entra ID, Exchange Online, and network troubleshooting

Career growth

Service Desk Technician II and III
Escalation Specialist
Professional Services Engineering
Centralized Services
Strategic Services
Technical Leadership and Management
Professional development and certification attainment, leadership growth, and internal advancement opportunities

Location / Work setting

Bakersfield, CA | Full Time | In Office
Work Location: In person

Pay

$52,756 - $63,960 per year
Pay: $52,756.37 - $63,960.00 per year

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3d ago

Senior Desktop Support Engineer

TSG Risk Management New York, NY

New York, NY

3d ago

$85k - $110k/yr Full time Senior Active Directory Application Support

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Job Description

TSG Risk Management is seeking a Senior Desktop Support Engineer to provide advanced on-site desktop and end-user support for a financial-services organization in New York. In this role, you will act as an escalation point for complex endpoint, application, and connectivity problems, while also helping streamline onboarding and offboarding workflows and keeping support documentation current.

This is an in-person position in New York, NY (Monday through Friday, 8-hour day shift). Compensation is USD 85,000 to 110,000 per year, with a minimum of 5 years of relevant desktop support experience required.

What you’ll do

Deliver advanced desktop and end-user support within an on-site financial-services environment.
Escalate and resolve complex issues involving hardware, software, applications, network connectivity, and access problems.
Diagnose and troubleshoot Windows operating system issues, Microsoft Office, and desktop applications.
Install, configure, maintain, and troubleshoot computers, mobile devices, software, and peripheral equipment.
Manage and prioritize support tickets to meet established response and resolution expectations.
Support employee onboarding and offboarding, including device preparation, application setup, account access, and equipment collection.
Help with user account administration, including password resets, permissions, and access management.
Support endpoint-management workflows using Microsoft Intune, Active Directory, and related tools.
Troubleshoot printers, conference-room technology, remote-access tools, and other workplace systems.
Coordinate with infrastructure, network, security, and application teams to resolve escalated incidents.
Provide clear user communication on issue status, resolution steps, and expected timelines.
Create and maintain technical documentation, support procedures, and knowledge-base articles.
Identify recurring problems and recommend improvements to desktop-support processes and systems.
Assist with technology upgrades, deployments, migrations, and other IT projects.
Provide professional, discreet, customer-focused support to executives and other senior employees.
Follow established security, compliance, and data-protection procedures.

Required qualifications

At least five years of professional desktop support, help desk, or end-user computing experience.
Financial-services desktop support experience.
Strong knowledge of Windows and Microsoft Office applications.
Advanced troubleshooting experience across computer hardware, software, peripherals, and connectivity.
Experience with Active Directory, user-access management, and permission troubleshooting.
Familiarity with Microsoft Intune or another endpoint-management platform.
Experience using ServiceNow or another enterprise IT ticketing system.
Working knowledge of TCP/IP networking, VPNs, Wi-Fi, and connectivity troubleshooting.
Experience supporting onboarding, offboarding, and workstation deployments.
Ability to prioritize multiple requests and handle urgent technical issues effectively.
Strong written and verbal communication skills.
Excellent problem-solving skills and attention to detail.
Professional, customer-service-oriented approach.
Ability to work independently while collaborating with other IT teams.
Ability to handle confidential and sensitive information appropriately.
Ability to work on-site in New York City, Monday through Friday.

Technologies

Windows
Microsoft Office
Microsoft Intune
Active Directory
ServiceNow
TCP/IP
VPNs
Wi-Fi

Preferred qualifications

Experience supporting executives, traders, investment professionals, or other high-priority financial-services users.
Experience with Microsoft 365, Azure Active Directory/Microsoft Entra ID, and mobile-device management.
Familiarity with financial applications, market-data platforms, or other industry-specific systems.
Experience working within an ITIL-based support environment.
Relevant technical certifications, such as CompTIA A+, Microsoft, or ITIL certifications.

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26d ago

Service Desk Engineer

Nexus Technologies LLC Remote 🇺🇸 Remote

Remote

26d ago

$26+/hr Full time Active Directory Cloud Platforms Computer Skills

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Job Description

Service Desk Engineer role delivering Tier 1 technical support across multiple client environments in a fast-paced MSP setting.

Responsibilities

Act as the first point of contact for incidents and service requests via phone, chat, email, and ticketing system.
Provide remote troubleshooting and technical support across Windows and macOS.
Troubleshoot and resolve moderately complex hardware, software, and peripheral issues.
Support Microsoft 365 environments including Exchange Online, Teams, SharePoint, and OneDrive.
Perform Exchange diagnostics such as message tracing, mailbox permissions management, and mail flow analysis.
Support line-of-business applications, remote access tools, and collaboration platforms across client infrastructures.
Diagnose and resolve workstation performance issues, operating system errors, and application conflicts.
Support MFA configuration, conditional access troubleshooting, and secure account recovery processes.
Manage device enrollment, configuration, and compliance using Microsoft Intune, Addigy, Jamf, or other RMM/MDM tools.
Assist with deployment of policies, software packages, and configuration changes across client environments.
Perform account administration within Active Directory and Entra ID, including permissions management and access troubleshooting.
Provide intermediate networking support including DNS, DHCP, VPN connectivity, and basic routing issues.
Support RMM platforms to proactively identify and remediate issues.
Manage a ticket queue across multiple clients while adhering to defined SLAs and response targets.
Accurately log, categorize, prioritize, and document incidents in the PSA/ITSM platform (e.g., ConnectWise, Autotask, ServiceNow).
Perform thorough troubleshooting to resolve issues before closure or reassignment.
Identify incidents requiring escalation and route them to Tier 2 or Tier 3.
Review Entra ID sign-in logs to investigate suspicious login activity or account lockouts.
Assist with endpoint security tools including antivirus, EDR, and email security platforms.
Support remediation efforts following documented security procedures.
Maintain adherence to client-specific compliance requirements and data protection standards.
Provide professional support while representing the MSP brand, including clear communication to technical and non-technical stakeholders.
Deliver timely updates on open issues and manage client expectations through consistent service delivery relationships.

Requirements

1–3 years of experience in a service desk or Managed Service Provider (MSP) environment (MSP experience preferred).
Strong working knowledge of Windows and macOS operating systems.
Experience supporting Microsoft 365 environments including Exchange Online administration.
Hands-on experience with Intune and/or Apple device management tools (Addigy, Jamf).
Experience with Active Directory and Entra ID administration.
Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VPN.
Familiarity with RMM and PSA tools such as ConnectWise, Autotask, NinjaOne, or similar platforms.
Exposure to endpoint security tools and email security platforms.

Technologies

Windows, macOS
Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive
Active Directory, Entra ID
MFA, conditional access
Intune, Addigy, Jamf
RMM, MDM, RMM platforms
TCP/IP, DNS, DHCP, VPN
PSA/ITSM platform: ConnectWise, Autotask, ServiceNow
NinjaOne
Antivirus, EDR, email security platforms
Exchange diagnostics: message tracing, mailbox permissions management, mail flow analysis

Benefits

Four weeks of annual accrued PTO
Seven paid national holidays
Medical, dental, vision options
Company-paid life insurance, short and long-term disability
Voluntary benefits: critical illness and accident
Voluntary Legal Shield and identity theft protection
Discretionary annual 401k match plan
Generous employee referral bonus plan
Employee Assistance Program
Access to over 90,000+ courses in ADP My Learning
StandOut employee engagement tools
Eligible to apply for a Pluralsight license
Eligible to apply for NexusTek Technical Academy or Leadership Academy

Working Hours

Service Desk coverage is 24/7; schedules are based on this coverage.
Shift: Monday-Friday, 9:00 am to 6:00 pm ED T (may vary by an hour either way).
During training, shift may be slightly different.

Location Requirements

100% remote, USA (work from home)

Pay and Benefits

Full-time, remote position performed in the United States with no travel.
Estimated starting wage: $26.00 per hourly (less applicable withholdings and deductions), paid on a semi-monthly basis.
Actual offer may vary based on experience, qualifications, tenure (for existing employees), skill set, availability of qualified candidates, geographic location, certifications held, and other relevant factors.

Application Stage

Submit your application.
Complete the Culture Index survey: https://go.cultureindex.com/p/zACpDINuzjBrFELEr0
Note: Completing the Culture Index survey is an application requirement; final candidates who have not completed it will not be considered for final selection.

Screening Stage

Recruiters review each application.
If selected, you will be contacted for an introductory screening.
20 min Recruiter screening to introduce you to Nexus Technologies LLC and discuss what motivates you.

Interview Stage

1-hour technical interview with Hiring Manager (virtual).
2-hour lab assessment taken from home.
30 min follow-up Hiring Manager interview.
References: 3 professional references, at least one direct supervisor.
Opportunity to request additional conversations with team members not met during the process.

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1mo ago

Service Desk Engineer

NexusTek Remote 🇺🇸 Remote

Remote

1mo ago Closed

$25 - $30/hr Full time Active Directory Addigy Cloud Platforms

This position is no longer accepting applications (closed Sep 7, 2026).

Job Description

NexusTek is hiring a Service Desk Engineer for remote Tier 1 frontline support across multiple client environments in a fast-paced MSP setting.

Responsibilities

Serve as the first point of contact for incidents and service requests via phone, chat, email, and ticketing system
Provide remote technical support across Windows and macOS client environments
Troubleshoot and resolve moderately complex hardware, software, and peripheral issues
Support Microsoft 365 including Exchange Online, Teams, SharePoint, and OneDrive
Perform Exchange diagnostics such as message tracing, mailbox permissions management, and mail flow analysis
Support line-of-business applications, remote access tools, and collaboration platforms across client infrastructures
Diagnose and resolve workstation performance issues, operating system errors, and application conflicts
Support MFA configuration, conditional access troubleshooting, and secure account recovery processes
Manage device enrollment, configuration, and compliance using Microsoft Intune, Addigy, Jamf, or other RMM/MDM tools
Assist with deployments of policies, software packages, and configuration changes
Perform account administration within Active Directory and Entra ID including permissions management and access troubleshooting
Provide intermediate networking support including DNS, DHCP, VPN connectivity, and basic routing issues
Support remote monitoring and management (RMM) platforms to proactively identify and remediate issues
Manage a ticket queue across multiple clients while adhering to defined SLAs and response targets
Accurately log, categorize, prioritize, and document incidents in the PSA/ITSM platform (e.g., ConnectWise, Autotask, ServiceNow)
Conduct thorough troubleshooting to resolve issues before closure or reassignment
Identify incidents requiring escalation and route to Tier 2 or Tier 3 teams
Review Entra ID sign-in logs for suspicious login activity or account lockouts
Assist with endpoint security tooling including antivirus, EDR, and email security platforms
Support remediation efforts following documented security procedures
Maintain adherence to client-specific compliance requirements and data protection standards
Represent the MSP brand by delivering professional, high-quality support
Communicate technical findings clearly to technical and non-technical stakeholders
Provide timely updates on open issues and manage client expectations through consistent service delivery

Requirements

1–3 years of experience in a service desk or Managed Service Provider (MSP) environment (MSP experience preferred)
Strong working knowledge of Windows and macOS operating systems
Experience supporting Microsoft 365 environments including Exchange Online administration
Hands-on experience with Intune and/or Apple device management tools (Addigy, Jamf)
Experience with Active Directory and Entra ID administration
Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VPN
Familiarity with RMM and PSA tools such as ConnectWise, Autotask, NinjaOne, or similar platforms
Exposure to endpoint security tools and email security platforms

Technologies

Windows, macOS
Microsoft 365 (Teams, SharePoint, OneDrive), Exchange Online
Active Directory, Entra ID
Microsoft Intune, Addigy, Jamf
RMM/MDM tools, RMM platforms
ConnectWise, Autotask, ServiceNow, NinjaOne
PSA/ITSM platform, ticketing
MFA, conditional access
Exchange diagnostics (message tracing, mail flow analysis)
DNS, DHCP, VPN, TCP/IP
Remote access tools, collaboration platforms
EDR, antivirus, email security platforms

Working Hours

Service Desk operates as a 24/7 team with schedules based on coverage
Listed shift: 9:00 am to 6:00 pm (M T); time may vary by approximately an hour either way
During training, shift may be slightly different

Location

100% remote, USA (work from home)

Pay and Benefits

Full-time role in the United States with remote work and no travel
Estimated starting wage: $25.00 to $30.00 hourly, paid on a semi-monthly basis
Four weeks of annual accrued PTO
Seven paid national holidays
Medical, dental, vision options
Company-paid life insurance; short and long-term disability
Voluntary benefits: critical illness and accident
Voluntary Legal Shield and identity theft protection
Discretionary annual 401k match plan
Generous employee referral bonus plan
Employee Assistance Program
Access to 90,000+ courses in ADP My Learning
StandOut employee engagement tools
Eligible to apply for a Pluralsight license
Eligible to apply for NexusTek Technical Academy or Leadership Academy

Certifications

CompTIA A+ and Network+
Microsoft 365 Fundamentals (MS-900)
Modern Desktop Administrator Associate (MD-102)
Azure Fundamentals (AZ-900)
ITIL Foundation
Vendor certifications related to firewall, security, or RMM platforms (plus)

Interview Process

Application stage
- Submit your application
- Complete the Culture Index survey (application requirement): https://go.cultureindex.com/p/zACpDINuzjBrFELEr0
- Final candidates who do not complete the survey will not be considered for final selection
Screening stage
- Recruiter screening for selected applicants
- 20 min recruiter screening (virtual) to introduce NexusTek and get to know what motivates you
Interview stage
- One-hour technical interview with the Hiring Manager (virtual)
- Two-hour lab assessment taken from your home
- 30 min follow-up Hiring Manager interview
References
- 3 professional references, at least one direct supervisor
Additional conversations may be requested with team members not met during the process

Other

NexusTek participates in E-Verify for all US employees
CMMC Approved: 2026.04.20
Communications from NexusTek professionals will come only from @nexustek.com or ADP email addresses, not Gmail, Yahoo, or other commercial email services

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1mo ago

Senior IT Support Engineer

A Fast Growing AI Robotics Company Cambridge, MA

Cambridge, MA

1mo ago Closed

$55 - $65/hr Contract Senior Av Support Conference Room Technology

This position is no longer accepting applications (closed Sep 3, 2026).

Job Description

A Fast Growing AI Robotics Company is hiring a Senior IT Support Engineer to deliver end-user IT support and ownership across onboarding, device lifecycle management, identity and access, conference room technology, and Tier 1/2 service desk operations. This role is onsite in Cambridge, MA under a 12-month contract.

Key Responsibilities

Own end-to-end onboarding and offboarding, including device provisioning, account setup, access management, hardware recovery, and secure deprovisioning.
Provide Tier 1/2 support for end-user systems across Linux, macOS, Windows, iOS, and Android, covering devices, accounts, productivity tools, connectivity, and conference room technology.
Manage device lifecycle operations, including procurement, imaging, shipping, inventory management, refreshes, MDM enrollment, and secure asset disposal.
Support and improve conference room and A/V systems, including meeting support, troubleshooting, new room buildouts, and vendor coordination.
Maintain ticket queue health, SLA performance, documentation, runbooks, and user-facing knowledge base content.
Coordinate with external IT vendors, contractors, and service providers for operational needs and escalations.
Partner cross-functionally on IT infrastructure, identity management, networking, security tooling, and operational improvement initiatives.
Identify process gaps and drive continuous improvement across onboarding, asset management, ticket workflows, documentation, and user support operations.

Required Qualifications

5+ years of experience in end-user IT support with progressive ownership and operational responsibility.
Hands-on support experience across Linux, macOS, and Windows.
Proficiency supporting iOS and Android devices.
Familiarity with MDM platforms such as Fleet, JumpCloud, Intune, or JAMF.
Knowledge of identity and access management platforms, including Okta, JumpCloud, or Azure AD/Entra ID.
Proficiency administering Google Workspace and supporting productivity tooling.
Familiarity with ITSM platforms such as ServiceNow, Jira Service Management, or Freshservice.
Working knowledge of networking fundamentals, including DHCP, DNS, VLANs, VPNs, Wi-Fi, and firewall.
Familiarity with virtualization platforms such as VMware or Proxmox.
Ability to perform light scripting or automation using Bash, PowerShell, or Python.
Strong troubleshooting, communication, documentation, and organizational skills.
Ability to work independently in fast-paced environments while delivering excellent end-user support.
Ability to lift up to 40 lbs. and work within office, lab, network closet, and infrastructure environments.
Ability to travel occasionally to support office operations, buildouts, or hardware deployments.

Technologies

Linux, macOS, Windows, iOS, Android
MDM: Fleet, JumpCloud, Intune, JAMF
Identity and Access: Okta, Azure AD/Entra ID
Productivity: Google Workspace
ITSM: ServiceNow, Jira Service Management, Freshservice
Networking: DHCP, DNS, VLANs, VPNs, Wi-Fi, firewall
Virtualization: VMware, Proxmox
Scripting/Automation: Bash, PowerShell, Python
MDM, ITSM, A/V systems

Benefits

Pre-tax commuter benefits
Employer (HireArt) subsidized Healthcare Benefits
Flexible Spending Account for healthcare-related costs
HireArt covers all costs for short- and long-term disability and life insurance
401k package

Preferred Qualifications

Background supporting highly technical engineering organizations such as robotics, AI, embedded systems, or ML teams
Familiarity with Cisco Meraki, Fortigate, or similar networking platforms
Knowledge of conference room A/V systems and collaboration platforms such as Google Meet, Zoom Rooms, Pexip, Logitech, Crestron, or Poly
Familiarity with CrowdStrike or modern endpoint security platforms
Familiarity with AWS or other cloud infrastructure platforms
Knowledge of infrastructure automation or infrastructure-as-code tooling such as Terraform, Pulumi, or Ansible
Familiarity with zero-trust networking or remote access tools such as Tailscale
Background supporting environments aligned with SOC 2, ISO 27001, or similar compliance standards
Experience working in startup or high-growth technology environments
Familiarity with AI productivity tools such as Claude, ChatGPT, or Gemini

Employment Details

Location: Cambridge, MA (onsite)
Job type: Contract
Term: Full-time, 12-month contract position staffed via HireArt
Schedule: Onsite and available to candidates local to the Cambridge, MA area
Compensation: USD 55 - 65 per hourly

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