Mobile Device Support Engineer Jobs

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IT Support Engineer

HANLEY ENERGY GROUP Dublin, OH

Dublin, OH

Today

$70k - $80k/yr Full time Device Management End User Support Endpoint Management

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Job Description

HANLEY ENERGY GROUP is hiring an IT Support Engineer to support employees in a modern Microsoft environment. This is a full-time, on-site role in Dublin, OH, serving as the first contact for everyday IT needs while delivering both remote and in-office assistance for people working at client sites or other company locations.

The position is centered on Level 1 IT support across Windows endpoints, Microsoft 365, and mobile device management, with a clear path to expand into more advanced responsibilities over time.

Key Responsibilities

Serve as the first point of contact for IT support requests via on-site support, email, or a ticketing system.
Troubleshoot hardware and software issues on Windows desktops and laptops, with limited MacBook support.
Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
Manage user accounts and access using Microsoft Entra (Azure AD).
Support mobile devices with a focus on iPhones.
Troubleshoot connectivity issues such as WiFi and VPN problems.
Assist with onboarding and offboarding activities, including device setup and account provisioning.
Document support cases, resolutions, and maintain accurate records.
Provide remote IT support from the office for employees working at client premises or remote offices.

Required Qualifications

1+ years of experience in IT support or helpdesk roles.
Strong troubleshooting skills with a customer-first approach.
Proficiency with Windows and Microsoft 365 tools.
Basic networking understanding including IP, DNS, and DHCP.
Experience supporting Windows PCs and mobile devices (iOS, Android).
Familiarity with Microsoft Entra (Azure AD) for user and access management.
Strong communication skills (verbal and written).
Curiosity, initiative, and willingness to learn new technologies.

Preferred Qualifications

Exposure to Intune is a plus.
Certifications such as CompTIA A+ or ITIL Foundation are a plus.
Certifications such as Microsoft Certified: Modern Desktop Administrator, CompTIA Network+, or Microsoft Azure Fundamentals are preferable but not required.

Technologies You Will Work With

Windows, Microsoft 365, Outlook, Teams, SharePoint, OneDrive
Microsoft Entra / Azure AD, WiFi, VPN
Microsoft Intune, Ubuntu, PowerShell, Bash
Samsung Knox, Google Workspace, iPhones (iOS), Android
MFA, endpoint protection, encryption

Compensation and Schedule

Salary: USD 70,000 - 80,000 per year
Work model: Full-time, on-site only (no remote or hybrid options)

Benefits

Competitive salary and benefits package.
Launchpad for Your Career with hands-on experience.
Nurturing Environment where growth is supported.
Shape Our Future with opportunities to contribute ideas.

Room to Grow (Level 2)

Handle escalated, more complex issues originating from Level 1.
Perform advanced troubleshooting for Windows desktops and occasional MacBook support.
Support Windows Server administration and maintenance.
Support and perform basic administration of Linux servers (Ubuntu).
Provide basic network infrastructure support, including VPNs, switches, and firewall support.
Administer Microsoft Entra (Azure AD) and Microsoft 365 services.
Manage Microsoft Intune for Windows and Android device management, including Samsung Knox and Google Workspace for Android device management.
Support security tools such as endpoint protection, encryption, and MFA.
Automate tasks using PowerShell or Bash scripting.
Create and maintain technical documentation and internal best practices.
Provide mentoring and guidance to Level 1 staff (for experienced hires).

Additional Role Details

Remote support is provided from the office for employees on client sites or other company locations.
Periodic travel between company sites may be required, with some weeks involving multiple visits and other periods involving none.
A driving license is considered a plus to facilitate travel.

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