IT Support Engineer

HANLEY ENERGY GROUP is hiring an IT Support Engineer to support employees in a modern Microsoft environment. This is a full-time, on-site role in Dublin, OH, serving as the first contact for everyday IT needs while delivering both remote and in-office assistance for people working at client sites or other company locations.

The position is centered on Level 1 IT support across Windows endpoints, Microsoft 365, and mobile device management, with a clear path to expand into more advanced responsibilities over time.

Key Responsibilities

• Serve as the first point of contact for IT support requests via on-site support, email, or a ticketing system.
• Troubleshoot hardware and software issues on Windows desktops and laptops, with limited MacBook support.
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
• Manage user accounts and access using Microsoft Entra (Azure AD).
• Support mobile devices with a focus on iPhones.
• Troubleshoot connectivity issues such as WiFi and VPN problems.
• Assist with onboarding and offboarding activities, including device setup and account provisioning.
• Document support cases, resolutions, and maintain accurate records.
• Provide remote IT support from the office for employees working at client premises or remote offices.

Required Qualifications

• 1+ years of experience in IT support or helpdesk roles.
• Strong troubleshooting skills with a customer-first approach.
• Proficiency with Windows and Microsoft 365 tools.
• Basic networking understanding including IP, DNS, and DHCP.
• Experience supporting Windows PCs and mobile devices (iOS, Android).
• Familiarity with Microsoft Entra (Azure AD) for user and access management.
• Strong communication skills (verbal and written).
• Curiosity, initiative, and willingness to learn new technologies.

Preferred Qualifications

• Exposure to Intune is a plus.
• Certifications such as CompTIA A+ or ITIL Foundation are a plus.
• Certifications such as Microsoft Certified: Modern Desktop Administrator, CompTIA Network+, or Microsoft Azure Fundamentals are preferable but not required.

Technologies You Will Work With

• Windows, Microsoft 365, Outlook, Teams, SharePoint, OneDrive
• Microsoft Entra / Azure AD, WiFi, VPN
• Microsoft Intune, Ubuntu, PowerShell, Bash
• Samsung Knox, Google Workspace, iPhones (iOS), Android
• MFA, endpoint protection, encryption

Compensation and Schedule

• Salary: USD 70,000 - 80,000 per year
• Work model: Full-time, on-site only (no remote or hybrid options)

Benefits

• Competitive salary and benefits package.
• Launchpad for Your Career with hands-on experience.
• Nurturing Environment where growth is supported.
• Shape Our Future with opportunities to contribute ideas.

Room to Grow (Level 2)

• Handle escalated, more complex issues originating from Level 1.
• Perform advanced troubleshooting for Windows desktops and occasional MacBook support.
• Support Windows Server administration and maintenance.
• Support and perform basic administration of Linux servers (Ubuntu).
• Provide basic network infrastructure support, including VPNs, switches, and firewall support.
• Administer Microsoft Entra (Azure AD) and Microsoft 365 services.
• Manage Microsoft Intune for Windows and Android device management, including Samsung Knox and Google Workspace for Android device management.
• Support security tools such as endpoint protection, encryption, and MFA.
• Automate tasks using PowerShell or Bash scripting.
• Create and maintain technical documentation and internal best practices.
• Provide mentoring and guidance to Level 1 staff (for experienced hires).

Additional Role Details

• Remote support is provided from the office for employees on client sites or other company locations.
• Periodic travel between company sites may be required, with some weeks involving multiple visits and other periods involving none.
• A driving license is considered a plus to facilitate travel.