Mobile Support Engineer Jobs

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Desktop Support Engineer

A&O IT Group Weymouth, MA

Weymouth, MA

Today

$25 - $30/hr Freelance Active Directory End User Support Group Policy

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Job Description

Join A&O IT Group as a Desktop Support Engineer providing hands-on, on-site deskside services in Weymouth, MA. This 1099 freelance role focuses on keeping end-user technology running smoothly, with daily health checks, near-desk support, and meeting room support when needed. Work is completed onsite (4 days in Weymouth and 1 day in Boston) with an hourly rate of USD 25–30.

What you’ll do

Manage incidents and service requests, including near desk support, following applicable performance standards
Support end users across workstations, desktop PCs, laptop/notebook PCs, and tablet PCs
Provide collaboration and communication support for smart phones, desktop phones, mobility devices, streaming media systems (video conferencing), and related end-user computing hardware and system software
Troubleshoot and service network-attached devices such as printers, scanners, copiers, and multi-functional devices (for example, printer/scanner/fax)
Support locally-attached devices including personal printers and projectors
Complete daily health checks for end-user devices and required network-attached devices
Deliver meeting room support as required

What you bring

2–3 years of Windows desktop support experience
Experience with Windows 7–10
Working knowledge of Microsoft Active Directory and utilization of GPOs
Experience with MS Office 365
PC hardware installation and troubleshooting
Experience managing enterprise anti-virus solutions
Familiarity with helpdesk ticketing systems (for example, ServiceNow)
Mobile device management experience with iOS and Android
Knowledge of enterprise encryption solutions
Windows PC/laptop management via Active Directory
Analytical, troubleshooting, and problem-solving skills
Ability to multi-task, determine priorities, and meet SLA’s
Communication and rapport-building skills with internal customer service focus

Tools and technologies

Windows 7–10
Microsoft Active Directory, GPOs
MS Office 365
Enterprise anti-virus solutions
ServiceNow (helpdesk ticketing)
iOS, Android
Enterprise encryption solutions

Employment details

Job type: freelance (1099)
Location: Weymouth, MA (onsite)
Schedule: 4 days in Weymouth and 1 day in Boston
Pay: USD 25–30 per hour
Subject to post-offer Background Verification in accordance with local country legislation
NO AGENCIES

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