GadellNet offers a collaborative, on-site engineering role in downtown Indianapolis with a strong benefits package and a culture that values teamwork and professional growth. As an onsite Technical Support Engineer (Branch Engineer), you will deliver hands-on IT support for a local client, handle network and desktop troubleshooting, and participate in an on-call rotation with occasional travel to client sites.
Benefits
- Health, vision, and dental insurance
- Paid time off, including parental leave and volunteer time
- Flexible work environment
- Access to mental health services
- Employee matching donation program
- 401k and employer matching
Responsibilities
- Act as a credible onsite resource for remote teams to resolve issues
- Primary contact for CSE clients assigned to you for technical issues
- Repair, warranty, and deploy workstations for clients
- Diagnose and resolve network related issues for clients
- Identify and report opportunities to account management for hardware and software upgrades or gaps
- Help maintain and write documentation for clients when necessary
- Participate in an on-call rotation for after hours
- After-hours responsibilities may include installation, configuration of server room hardware such as switches, firewalls, and UPS devices
- Troubleshoot and resolve remote tickets when on-site work is not available
Requirements
- Occasional physical requirement to twist, stretch, and lift over 50 lbs
- Reliable transportation and valid driver’s license
- After-hours work required for critical outages, projects, and on-call rotation
- 2 or more years of experience troubleshooting and working with the following systems:
- Desktop systems up to Windows 11
- Server systems up to Server 2022
- Office365 or Online Exchange 2019
- Any brand of Modern (2019) network equipment
- 2 or more years of experience with network design, maintenance and installation
- Experience troubleshooting network cabling
- Mounting network hardware into communication racks or mounting wireless APs
- Maintaining network infrastructure
- Application support
- Microsoft Teams conference rooms
- Office Suite
- Adobe
- Exceptional interpersonal skills with a focus on rapport-building, listening and questioning
- Strong documentation skills
- Ability to conduct research into a wide range of computing issues
- Ability to present ideas in a user-friendly, business-friendly manner
- Working knowledge of a range of diagnostic utilities
- Excellent communication skills, both written and verbal
- Valid Driver’s License
Technologies
- Windows 11
- Server 2022
- Office 365
- Online Exchange 2019
- Modern (2019) network equipment
- Microsoft Teams conference rooms
- Office Suite
- Adobe
- PowerShell
- CMD
- Zebra printers
- Active Directory
- Group Policy (GPO)
- Server Administration
About the position
You will be responsible for all onsite support, prioritizing timely arrivals and coordinating with Dispatchers for delays. Resolve user issues onsite and escalate unresolved items to remote teams for review. Problem resolution may involve diagnostic and help request tracking tools and require hands-on desktop support. You will visit client sites as required and serve as a primary contact for IT needs. Additional duties include assisting the project team with network infrastructure rollouts, server migrations, Office 365 deployments, and office moves. This is a full-time onsite role for a downtown Indianapolis client and may involve some out-of-state or overnight travel. An on-call schedule and daily time entry with ticket queue management are required.
Desirable skills
- Experience with Server Administration
- Active Directory Management
- GPO maintenance and setup
- In-depth understanding of Zebra printers
- Proficient level of PowerShell or CMD
Values
GadellNet provides outsourced technical expertise across multiple markets and emphasizes growth, teamwork, and accountability. The company aims to empower employees and deliver a distinctive service experience that supports client objectives and attracts top talent.
Eligibility to work in the US
GadellNet does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.
