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A&O IT Group

Desktop Support Engineer

A&O IT Group
Weymouth, MA $25 - $30/hr Freelance Posted 6d ago
Active Directory End User Support Group Policy Hardware Support Help Desk Support Incident Management Information Technology (IT) It Service Management IT Services ITSM Microsoft 365 Mobile Support Office 365 Onsite Service Management ServiceNow Servicenow Technical Support Windows Windows Support
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Job Description

Join A&O IT Group as a Desktop Support Engineer providing hands-on, on-site deskside services in Weymouth, MA. This 1099 freelance role focuses on keeping end-user technology running smoothly, with daily health checks, near-desk support, and meeting room support when needed. Work is completed onsite (4 days in Weymouth and 1 day in Boston) with an hourly rate of USD 25–30.

What you’ll do

  • Manage incidents and service requests, including near desk support, following applicable performance standards
  • Support end users across workstations, desktop PCs, laptop/notebook PCs, and tablet PCs
  • Provide collaboration and communication support for smart phones, desktop phones, mobility devices, streaming media systems (video conferencing), and related end-user computing hardware and system software
  • Troubleshoot and service network-attached devices such as printers, scanners, copiers, and multi-functional devices (for example, printer/scanner/fax)
  • Support locally-attached devices including personal printers and projectors
  • Complete daily health checks for end-user devices and required network-attached devices
  • Deliver meeting room support as required

What you bring

  • 2–3 years of Windows desktop support experience
  • Experience with Windows 7–10
  • Working knowledge of Microsoft Active Directory and utilization of GPOs
  • Experience with MS Office 365
  • PC hardware installation and troubleshooting
  • Experience managing enterprise anti-virus solutions
  • Familiarity with helpdesk ticketing systems (for example, ServiceNow)
  • Mobile device management experience with iOS and Android
  • Knowledge of enterprise encryption solutions
  • Windows PC/laptop management via Active Directory
  • Analytical, troubleshooting, and problem-solving skills
  • Ability to multi-task, determine priorities, and meet SLA’s
  • Communication and rapport-building skills with internal customer service focus

Tools and technologies

  • Windows 7–10
  • Microsoft Active Directory, GPOs
  • MS Office 365
  • Enterprise anti-virus solutions
  • ServiceNow (helpdesk ticketing)
  • iOS, Android
  • Enterprise encryption solutions

Employment details

  • Job type: freelance (1099)
  • Location: Weymouth, MA (onsite)
  • Schedule: 4 days in Weymouth and 1 day in Boston
  • Pay: USD 25–30 per hour
  • Subject to post-offer Background Verification in accordance with local country legislation
  • NO AGENCIES

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