The Technical Support Engineer, Business Systems will manage user-focused support for the Odoo ERP and related systems from the Houston area. The role emphasizes internal user assistance, access control, and driving change-management initiatives, with on-site duties and collaboration with external vendors.
Responsibilities
- Serve as the primary point of contact for elevating the technology experience of Maddox employees and partners within Odoo, the open-source, self-hosted ERP.
- Provide friendly support for other Maddox systems, especially those that interface with the ERP, and cultivate deep knowledge of the ERP implementation and adjacent systems.
- Respond to internal user requests with a professional customer-success mindset and resolve issues promptly.
- Grant system access, investigate and troubleshoot software and hardware issues, coordinate with external support and development partners, resolve both documented and novel problems, and help shape the ERP roadmap to reflect key initiatives.
- Proactively ensure Maddox team members can operate effectively within the business systems, and help stakeholders identify opportunities for optimization.
- Coordinate change-management activities to enable success, including handling access-control and segregation-of-duties efforts through to completion.
Requirements
- Current professional experience is required.
- Experience administering and supporting business systems closely related to enterprise resource planning is required.
- ERP platform administration or support is a strong plus.
- Proven ability to communicate clearly and promptly via phone, email, and chat with meticulous attention to detail.
- Enjoy working with customers across varying levels of technical understanding.
- History of effectively managing external vendor relationships to deliver tangible results aligned with company objectives.
- Strong situational awareness to balance courtesy and professionalism in interactions with employees and vendors at all levels.
- Team-oriented approach that prioritizes collective success over individual heroics.
- Demonstrated systems thinking and a proactive, self-starting work style.
- Ability to triage, research, and resolve complex business problems across contexts including ERP environments.
- Solid technical background and quick adaptability to new technologies and user/business contexts.
- On-call availability for urgent needs.
- Some travel between Maddox locations may be required.
- In-person at the Houston (The Woodlands) location.
Technologies
Location, Schedule, and Travel
This is an on-site role based in Houston, The Woodlands, with standard hours typically from 8:00 AM to 5:00 PM. On-call duties and limited travel between Maddox locations may be required.
Compensation
Starting compensation ranges from $70,000 to $100,000 per year, with potential bonus and a comprehensive full-time benefits package. Compensation is complemented by additional intangible and financial benefits that contribute to overall earnings.
Benefits
- 3 weeks of paid time off, with an extra week for managers and an additional week after five years of service.
- Health and wellness options including traditional insurance or cash in lieu, with benefit amounts varying by age and family status; example scenarios illustrate substantial yearly value.
- Paid paternity and maternity leave.
- 401(k) plan with a 100% match up to 8% of wages.
- Paid holidays, gifts for marriage and family events, and other reimbursements and voluntary benefits such as vision, dental, short-term disability, life insurance, and accident coverage where eligible.
About Maddox
Maddox is a leading provider of electrical transformers for commercial and industrial markets, with primary locations across several states. The company has been recognized by Inc. Magazine as one of the fastest-growing organizations in the United States for multiple years. Maddox emphasizes professionalism, competence, integrity, and a people-centric culture.
About Maddox + You
Your core responsibility is to support the technology experience for Maddox employees and partners within Odoo. The Systems Support team also handles friendly support for other systems that touch the ERP, with emphasis on cross-functional impact across the organization. A deep, internalized knowledge of the ERP and related systems will be developed over time.
About Maddox's Systems
Team tools include MacBook Pros with docks and multiple external displays for staff, iPads and peripherals for shop personnel, and a BYOD mobile policy with support for both iOS and Android devices.
More About You
- Strong communication skills across phone, email, and chat with attention to detail.
- Comfortable engaging with customers of varying technical backgrounds.
- Proven ability to manage external vendor relationships to achieve meaningful outcomes.
- Balanced professional courtesy and interpersonal finesse in interactions with staff and vendors.
- Collaborative approach focused on collective success and system-wide improvements.
- Strategic thinking and self-motivation to drive results.
- Capability to triage and resolve complex business problems in ERP environments.
- Solid technical foundation and quick learner with a broad aptitude for new technologies.
Experience & Education
Candidates with 10+ years of related experience are welcome, and Maddox also considers promising early-career candidates who demonstrate the right aptitude, attitude, and ambition.
Pro Tip
To stand out in your application, include a brief note about what aspects of this opportunity appeal to you and why you feel you would thrive in this role.
