Hybrid Work Setup
This is a hybrid role based in Salt Lake City, UT. You will work on-site with your team several days each week (typically 2 to 3), with the specific days set by your manager. Because regular in-person collaboration is central to the role, candidates should live within about 50 miles of the office.
Everfox will consider reasonable accommodation as required by law.
Job Summary
Everfox protects missions that matter, and we are hiring a Technical Support Engineer to help solve complex cybersecurity challenges. You will join a fast-moving, customer-focused team that delivers exceptional support, guides customers through their experience with Everfox, and strengthens trust through every interaction.
In this role, you act as a bridge between Everfox technology and customers who rely on it. Your technical skills, curiosity, and clear communication will help customers realize the full value of our solutions, with opportunities to grow across cybersecurity, software development, product engineering, and solution consulting.
You will collaborate with Professional Services and Engineering teams in Salt Lake City, gaining exposure to innovative product development and real-world customer use cases. You will also support our global “follow-the-sun” model, helping ensure timely assistance when urgent challenges arise.
Key Responsibilities
- Work swing shift: core business hours 4PM to 12AM Mountain Time.
- Become an expert in the Everfox product suite and explain complex concepts simply and confidently.
- Provide responsive, thoughtful support that helps customers keep moving forward.
- Investigate issues, perform root cause analysis, and collaborate with engineering to deliver resolutions.
- Provide real-world feedback to product teams to shape future features and improvements.
- Test new releases and identify clear, reproducible issues when needed.
- Create customer resources including documentation, guides, tutorials, and walkthroughs.
- Participate in our 24x7 remote support rota when required.
Skills and Experience
- Calm under pressure, clear communicator, and strong problem solver.
- Quick learner who thrives in fast-changing technical environments.
- Collaborative teammate with a positive, customer-first mindset.
- Strong Linux skills, especially RHEL.
- Familiarity with relational databases (Oracle, PostgreSQL).
- Familiarity with Elasticsearch and log or data analysis workflows.
- Understanding of Kubernetes and container platforms.
- Scripting experience for automation and troubleshooting.
- Solid networking fundamentals: DNS, NTP, HTTPS, SSL, TCP/IP, routing, and switching.
- Experience working across Windows and macOS.
- Bonus: AI experience or interest in using AI-assisted tools in your workflow.
Additional Helpful Qualifications
- Holds, or is willing to obtain, an active TS clearance.
- Graduate-level qualification, ideally in Systems Engineering, Computer Science, or a related engineering or technology discipline.
- Working understanding of today’s cyber threat landscape and common defensive technologies.
- Customer-facing experience (support, consulting, engineering, or similar).
- Strong communication skills including listening, simplifying complexity, and engaging confidently with stakeholders from frontline teams to executives.
- Ability to analyze, troubleshoot, and reproduce issues using log files and sample data.
- Demonstrable understanding of computer networking, including internet technologies such as DNS, NTP, HTTPS, and SSL certificates; the OSI stack fundamentals such as TCP/IP, Ethernet, routing, and switching; implementing, integrating, and debugging networks; proxy and firewall technology and Syslog platforms; and security best practices.
Compensation and Benefits
A reasonable estimate of the base salary range for this role is $72,900.00 to $95,700.00 USD.
The actual salary offered may vary within the range based on a candidate’s unique experience, locale, and business needs. In addition to base salary and bonus plans, Everfox offers a benefits package including flexible PTO, a 401k match, and contributions to healthcare coverage. Talent Acquisition will provide specific information regarding bonus eligibility and benefits offerings.
Application Encouragement
If you do not meet every qualification listed, you are still encouraged to apply if your experience aligns with the role and you are excited about the opportunity.
Equal Employment Opportunity
Everfox is an equal employment opportunity employer and complies with all applicable federal, state, and local laws prohibiting discrimination. Everfox does not discriminate against employees or applicants based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, medical condition, or any other protected category under applicable law. Qualified individuals with a disability or disabled veterans may request reasonable accommodation by contacting humanresources@everfox.com.
Federal Contractor Requirements
Everfox is a Federal Contractor. Certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be “U.S. Persons” as defined in
