The Business Applications & AI Engineer will lead strategy and execution for Integrated Dermatology’s business application ecosystem, spanning CRM, workflow automation, reporting, and AI-enabled capabilities. This role serves as a key technical partner for platform administration, solution design, integration, and continuous improvement in a hybrid environment in Boca Raton, FL.
Responsibilities
- Act as the primary technical owner and subject matter expert for business applications including Dynamics 365, Power Apps, Dataverse, HubSpot, and Microsoft Copilot, along with other enterprise business systems.
- Design, develop, customize, configure, and maintain business applications, workflows, forms, automations, integrations, and data models aligned to business objectives.
- Run stakeholder interviews, workshops, and requirement-gathering sessions to identify business needs and document functional and technical requirements.
- Produce business requirements documents, solution designs, scope documents, process flows, user stories, acceptance criteria, and implementation plans.
- Develop and maintain integrations between enterprise applications using APIs, Power Automate, Azure Integration Services, Microsoft Graph, web services, and other approved integration platforms.
- Develop and support AI-enabled solutions using Microsoft Copilot, Copilot Studio, Power Platform AI capabilities, Azure AI services, and approved generative AI technologies.
- Participate in Agile delivery, including sprint planning, backlog refinement, effort estimation, sprint reviews, retrospectives, and release management.
- Collaborate with business leaders, department stakeholders, vendors, and technical teams to support successful delivery of business application solutions.
- Build and support operational and executive reporting solutions using Microsoft Power BI, including data preparation, semantic models, dashboards, reports, visualizations, and data-access controls.
- Create and maintain application documentation, training materials, governance standards, support documentation, and knowledge transfer resources.
- Assess existing business processes and identify opportunities to optimize workflows, automate tasks, consolidate systems, and standardize data.
- Define and maintain application governance, security models, change control processes, development standards, testing procedures, and lifecycle management practices.
- Coordinate with software vendors, implementation partners, consultants, and internal teams to troubleshoot issues, manage enhancements, and evaluate new platform capabilities.
- Deliver user training, documentation, adoption strategies, and change-management activities for new business applications and AI initiatives.
- Evaluate emerging AI technologies and identify where Microsoft Copilot, Copilot Studio, Azure AI services, and automation technologies can improve outcomes and operational efficiency.
Requirements
- Advanced experience administering and customizing Microsoft Power Platform, including Power Apps, Power Automate, and Dataverse, with additional experience in Dynamics 365, HubSpot, or comparable platforms.
- Experience designing, developing, and supporting integrations using APIs, Power Automate, Microsoft Graph, REST services, webhooks, and related technologies.
- Experience with requirements gathering, business process analysis, stakeholder interviews, and solution design.
- Experience working in Agile environments such as Scrum, Kanban, or sprint-based development.
- Experience implementing and supporting Microsoft Copilot, Copilot Studio, AI-assisted workflows, automation solutions, or comparable AI technologies.
- Strong understanding of relational databases, data modeling, application security, business process design, and platform governance.
- Moderate hands-on experience with Microsoft Power BI, including Power Query, data modeling, basic DAX, workspace management, scheduled refresh, and report security.
- Strong communication, documentation, presentation, facilitation, and stakeholder-management skills.
- Experience customizing CRM, ERP, workflow, business intelligence, or operational platforms within multi-location organizations.
- Experience creating technical specifications, solution architecture documentation, user stories, process maps, and scope-of-work documentation.
Technologies
Dynamics 365, Power Apps, Dataverse, HubSpot, Microsoft Copilot, Power Platform, Power Automate, Azure Integration Services, Microsoft Graph, APIs, web services, Microsoft Power BI, Power Query, DAX, Agile, Scrum, Kanban, Copilot Studio, Azure AI services, Power Platform AI capabilities, REST services, webhooks, Azure AI
Preferred Qualifications
- Databricks experience.
- Power Platform Developer certification.
- Dynamics 365 certification.
- HubSpot Sales Hub or Marketing Hub certification.
- Microsoft Copilot certification.
- Azure AI experience.
- Business systems experience within healthcare organizations.
Job Details
- Job Type: Full-time
- Location: Boca Raton, FL (hybrid)
- Tag: #LI-HYBRID
Experience
5+ years designing, customizing, developing, integrating, and supporting enterprise business applications, workflow automation solutions, and business process platforms.
Education
Bachelor’s degree in Information Systems, Computer Science, Engineering, Business Technology, or related field preferred. Equivalent professional experience may be considered.
Certifications / Licenses
Microsoft Power Platform Developer Associate, Dynamics 365 certification, Microsoft Copilot certification, Azure AI certification, or comparable application-development certifications preferred.
