Technical Support Engineer - BC/NAV

Join the LTM team to deliver hands-on support and low-code solutions across Microsoft Power Platform in a 24x7 operations environment in Bellevue, WA.

Responsibilities

• Provide hands-on application support for Power Apps and related solutions
• Build and maintain low-code solutions, including application support artifacts
• Troubleshoot automation workflows, including Power Automate scenarios
• Collaborate with customers in a service and support context
• Contribute across Power Apps, Power Automate (including desktop automation), and AI-enabled experiences

Requirements

• Good hands-on experience with CRM or enterprise application platforms such as Dynamics 365, SAP, Salesforce, PeopleSoft, or related technologies
• Experience in SaaS product support, including web frontend development or quality assurance
• Working knowledge of programming languages such as C and Python
• Strong understanding of database technologies such as SQL Server or Oracle
• Strong communication skills, including verbal, written, and active listening
• Experience in a customer-facing service or support role
• Strong interpersonal and collaboration skills
• Passion for continuous learning and professional development
• Strong research, problem-solving, and troubleshooting skills using available tools and resources
• Flexibility to work different shifts outside local business hours; may require covering a weekend day based on business needs

Technical Focus and Tools

• Microsoft Power Platform: Power Apps, Power Automate, Power Automate for Desktop
• AI-enabled experiences, including Copilot Studio and related bot frameworks
• Dataverse, including data modeling for Power Platform applications
• Integrations using connectors, APIs, data gateways, and dataflows
• Custom development: plugins, custom connectors, JavaScript, Azure Functions
• Enterprise and security topics: SSO, role-based security permissions, compliance controls, and DLP policies
• Lifecycle and operations: DevOps and ALM practices, solution lifecycle management, version control
• Microsoft Teams and Dynamics 365 CE
• Machine setup, installation, and configuration for desktop automation

Good to Have Skills

• Experience integrating Power Platform with external systems using connectors, APIs, and data gateways
• Knowledge of extending Power Platform using custom connectors, plugins, JavaScript, or Azure Functions
• Understanding of security user roles and compliance controls within Power Platform environments
• Exposure to Microsoft Dataverse bot frameworks; building copilots or agents using generative AI capabilities

Preferred Pod-Specific Skills

• Power Apps: building canvas apps, model-driven apps, and portals using low-code or no-code approaches
• Copilot Studio: conversational agents and AI-driven support experiences; integration with Dynamics 365 CE and Microsoft Teams; integration with third-party applications; SSO preferred
• Microsoft Dataverse: table and relationship data modeling as a core data source
• Customization and Configuration: user interface, business rules, forms, and views
• Integration Services: connectors, APIs, and data gateways
• Custom Development: extending Power Platform via plugins, custom connectors, JavaScript, and Azure Functions
• Security and Compliance: role-based security permissions and compliance controls
• Environment and Release Management: environments, solution lifecycle management, version control, and change deployment using DevOps/ALM
• Power Automate: cloud flows and business process automation
• Advanced Automation Components: custom connectors, on-premises data gateways, and dataflows
• Copilot and Governance: awareness of DLP policies, governance, and administrative controls in Power Automate; Copilot capabilities
• Copilot Studio Administration: publishing administration and integration of agents created with Copilot Studio
• Power Automate for Desktop (PAD): desktop automation workflows plus machine setup, installation, and configuration

Schedule

• Team operates in a 24x7 shift model
• Flexibility to cover holidays and weekends to accommodate the MS roster

Mandatory Qualification

• Applicants must possess a current, valid U.S. Passport
• Candidates without a U.S. Passport will not be considered

Mandatory Skills

• Dataverse

Compensation

• $60,000 to $65,000 per year

Benefits

• Comprehensive Medical Plan covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) plan with company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave