Dealer Relations Engineer Jobs

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4d ago

After-Sales Technical Support Engineer-Electrical Vehicles

DCD Vehicle Corp Lancaster, TX

Lancaster, TX

4d ago

$60k - $100k/yr Full time Electrical Engineering Automotive Customer Support

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Job Description

Onsite in Lancaster, TX, the After-Sales Technical Support Engineer for electric golf carts delivers diagnostic support, technical guidance, and after-sales service to the dealer network.

Responsibilities

Provide technical support and diagnostics for golf cart systems.
Collaborate with dealers to troubleshoot vehicle issues and deliver timely solutions.
Deliver hands-on training to dealers on golf cart programming tools.
Process warranty claims, including documentation and follow-up.
Develop and refine after-sales processes and service procedures.
Maintain detailed service records and prepare technical reports.
Coordinate with engineering, sales and production teams to resolve field issues.
Serve as a service advisor and technical liaison for dealers and clients.

Requirements

Minimum of 3 years of proven experience in the golf cart industry.
Hands-on experience with golf cart programming tools.
Strong vehicle diagnostic and problem-solving skills.
Experience filing warranty claims and communicating with warranty departments.
Bachelor's degree in mechanical, electrical engineering, or related field (preferred).
Ability to travel occasionally for on-site dealer support and training.

Technologies

Golf cart programming tools

Benefits

Competitive salary based on experience
Performance-based bonus
Comprehensive health insurance
Paid vacation and sick leave
Career development training and internal promotion opportunities
Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Soft Skills & Growth Potential

Excellent communication and interpersonal skills for engaging with dealers and internal teams.
Strong service mindset focused on customer satisfaction and technical excellence.
Ability to train, coach, and present technical content clearly to diverse audiences.
Strong organizational skills with the ability to prioritize tasks under pressure.
Leadership potential with a defined path to management and team-building responsibilities, plus structured internal training for leadership development.

Location

Lancaster, TX — onsite

Job Details

Job Type: Full-time
Compensation: USD 60,000 - 100,000 per year

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