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DCD Vehicle Corp

After-Sales Technical Support Engineer-Electrical Vehicles

DCD Vehicle Corp
Lancaster, TX $60k - $100k/yr Full time Posted 12d ago
Electrical Engineering Automotive Customer Support Dealer Relations Dealer Training Electric Vehicles Field Service Onsite Service Advisor Technical Support Technician Training Support
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Job Description

Onsite in Lancaster, TX, the After-Sales Technical Support Engineer for electric golf carts delivers diagnostic support, technical guidance, and after-sales service to the dealer network.

Responsibilities

  • Provide technical support and diagnostics for golf cart systems.
  • Collaborate with dealers to troubleshoot vehicle issues and deliver timely solutions.
  • Deliver hands-on training to dealers on golf cart programming tools.
  • Process warranty claims, including documentation and follow-up.
  • Develop and refine after-sales processes and service procedures.
  • Maintain detailed service records and prepare technical reports.
  • Coordinate with engineering, sales and production teams to resolve field issues.
  • Serve as a service advisor and technical liaison for dealers and clients.

Requirements

  • Minimum of 3 years of proven experience in the golf cart industry.
  • Hands-on experience with golf cart programming tools.
  • Strong vehicle diagnostic and problem-solving skills.
  • Experience filing warranty claims and communicating with warranty departments.
  • Bachelor's degree in mechanical, electrical engineering, or related field (preferred).
  • Ability to travel occasionally for on-site dealer support and training.

Technologies

  • Golf cart programming tools

Benefits

  • Competitive salary based on experience
  • Performance-based bonus
  • Comprehensive health insurance
  • Paid vacation and sick leave
  • Career development training and internal promotion opportunities
  • Dental insurance
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

Soft Skills & Growth Potential

  • Excellent communication and interpersonal skills for engaging with dealers and internal teams.
  • Strong service mindset focused on customer satisfaction and technical excellence.
  • Ability to train, coach, and present technical content clearly to diverse audiences.
  • Strong organizational skills with the ability to prioritize tasks under pressure.
  • Leadership potential with a defined path to management and team-building responsibilities, plus structured internal training for leadership development.

Location

  • Lancaster, TX — onsite

Job Details

  • Job Type: Full-time
  • Compensation: USD 60,000 - 100,000 per year

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