Support Digital Payments clients by diagnosing complex application issues, partnering across Product and Engineering, and improving support outcomes.

Troubleshoot software application problems by replicating client-reported errors in integrated test environments
Analyze server logs, XML code, and Single Sign-On (SSO) data to identify root causes and drive resolution
Provide Level II support to clients via phone, email, and inquiry management tools
Collaborate with Product Management and Engineering to share client feedback and validate release readiness
Support and maintain existing CashEdge application releases
Build product knowledge across Digital Payments applications and share technical guidance with clients and team members
Develop tools, documentation, and process improvements to enhance client support workflows and reduce recurring issues

6+ years of experience in object-oriented programming for scalable, secure, maintainable web applications
5+ years troubleshooting production or test environment application issues using server logs, XML data, SSO information, or similar diagnostic inputs
2+ years developing or supporting applications using Java Platform, Enterprise Edition (Java EE) (formerly J2EE) and SQL
2+ years supporting client-facing technical issues within a post-sales customer support organization
2+ years working with web technologies including XML, web services, HTML, JavaScript, or similar technologies
2+ years analyzing complex technical issues requiring research, replication, documentation, and cross-functional resolution
Bachelor’s degree (or higher) in Computer Science, Engineering, or related field, or an equivalent combination of education, related experience, and/or military experience

Software engineering or quality assurance experience for financial services or digital payments applications
Experience using Salesforce Customer Relationship Management (CRM) for case documentation, issue tracking, or client support workflows
Experience with Model-View-Controller (MVC) frameworks and view technologies such as JavaServer Pages (JSP) or JavaServer Faces (JSF) or similar technologies
Experience supporting high-availability or high-volume transaction systems

On-site Monday through Friday
In-person office collaboration considered essential to onboarding and productivity
Role requires use of a computer and audio equipment
Flexibility to work overtime, including weekends and holidays

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program recognizing peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Training, development, and internal mobility opportunities for professional growth
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental and military leave

Valid and unrestricted U.S. work authorization required
Temporary visas including F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or candidates requiring sponsorship now or in the future, will not be considered
Not eligible to be performed in: Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine, or Washington

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Client Tech Support Engineering - Sr Professional II

Job Description