Tier 2 Support

Tier 2 Support Engineer Jobs

16 jobs found

7d ago

L2 - IT Support Engineer

Zones Los Angeles, CA

Los Angeles, CA

7d ago

$28 - $32/hr Full time Application Support Av Conferencing Computer Skills

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Job Description

The L2 IT Support Engineer role supports corporate end users across a variety of technology needs, including deskside and desktop troubleshooting, software issue resolution, and hands-on device work. Zones operates in a corporate environment where timely ticket handling and reliable desktop infrastructure support are key to keeping users productive across locations.

This onsite position in Los Angeles, CA focuses on resolving incidents and requests end-to-end, maintaining accurate documentation, and assisting with installations, moves, additions, changes, and decommissions. You will also provide Executive VIP support as needed and help ensure systems are reimaged and configured to customer standards.

Role overview

Provide deskside, desktop, and end-user computer support in a corporate environment
Support Windows and Mac OS users with troubleshooting for software, operating systems, and peripherals
Handle ticket management via ServiceNow, including categorizing and prioritizing requests and providing up-to-date status
Perform IMAC support (Install, Move, Add, Change, Decommission) for IT equipment
Support reimaging computers and hard drives according to customer standards
Provide Executive VIP support as needed
Support additional corporate and retail locations as required

Technical scope

Troubleshoot and resolve software issues, including the ability to install, configure, reconfigure, or reinstall software, including remote support
Support Microsoft Office 365, printers and peripheral devices, and PC hardware
Support Smart Phones and AV conferencing systems
Support Mac OS and Windows OS environments, including MDM support and Mac OS management tools
Use KB articles by researching and following appropriate guidance
Maintain system configurations and KB documentation, including updating articles as needed
Perform physical inventory management, including IT asset auditing

Service and ownership

Take ownership of issues end-to-end to reach resolution for appropriate requests and incidents
Train and orient staff on the use of hardware and software
Perform other duties as assigned

Required qualifications

Bachelor’s degree from an accredited higher-education institution and/or seven years relevant experience
At least 3 years of experience in desktop support and field services
Strong knowledge and experience with Windows and Mac OS X
Good understanding of network infrastructure and network, systems, and configurations
ITIL Foundation Certification
A+ certification plus one, preferably two, of the following: N+, MCP, MCDST, MCSA, CNCT, CST, CNST, Apple Certified (ACHDS, ACTC, ACDT, ACPT)
Dell Certified Technician experience for ordering parts through OEM and replacing parts
Strong Apple ISO and mobile support with MDM support
Broad understanding of Mac OS management tools, especially JAMF Product Suite
Experience with operating system deployment, including SCCM and macOS 10.15 or later
Must be a team player with strong communication skills and a customer-centered philosophy

Technologies

Service Now
Microsoft Office 365
Microsoft Office (Outlook, Word, Excel, PowerPoint)
Mac OS
Windows OS
Smart Phones
AV Conferencing Systems
Printers
JAMF Product Suite
SCCM
macOS 10.15 or later
MDM Support
KB articles

Compensation and schedule

Term: 1+ year
Location: Los Angeles, CA (onsite)
Pay: USD 28.00 - 32.00 per hour, commensurate with experience
Hours: 8am – 5pm

Benefits

Medical coverage
State-mandated sick leave
Other benefits designed to support well-being and work-life balance

Work arrangement

Work from the office all 5 days a week, with a couple of exceptions

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13d ago

Product Support Engineer II – Technical Support and Enablement

Ingersoll Rand Hampton, NJ

Hampton, NJ

13d ago

$65k - $85k/yr Full time Customer Support End User Support Microsoft 365

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Job Description

Join a team that turns real field lessons into practical support, training, and product readiness. This onsite Product Support Engineer II role supports power tools and lifting products by owning complex customer inquiries end-to-end, validating serviceability, and helping improve how knowledge is delivered across support channels. You will also contribute to launch readiness and continuous improvement by identifying trends across cases and warranty activity and translating them into durable content and actionable insights.

What you’ll do

Own technical inquiries and escalations through phone, email, chat, remote-assist, and case-management systems.
Diagnose issues spanning mechanical, electrical, electromechanical, pneumatic, cordless, connected products, controls, software, and communications using structured troubleshooting and available test tools.
Provide guidance on product selection, applications, installation, configuration, maintenance, repair, conversion, and competitive cross-over.
Coordinate next steps when repair, replacement, return, warranty, field service, or engineering escalation is required, including proactive customer updates and clear ownership.
Reproduce problems when necessary, document evidence, isolate likely causes, and deliver complete technical handoffs to other teams.
Create and maintain customer-facing and internal knowledge, including articles, FAQs, troubleshooting guides, service procedures, technical bulletins, quick-reference job aids, and reusable response templates.
Convert recurring cases and field observations into knowledge and training content to reduce repeat contacts and improve first-contact resolution.
Write clearly in plain language while maintaining technical accuracy, safety requirements, revision control, and appropriate review and approval.
Help govern product knowledge in the Help Center and related repositories by identifying obsolete, duplicate, missing, or hard-to-find content.
Use approved AI and digital tools to speed up research, drafting, case summarization, and content maintenance while validating technical accuracy.
Support training efforts by authoring technical material and serving as subject-matter expertise for sales, customer support, distributors, and service technicians.
Develop training outlines, demonstrations, lab exercises, knowledge checks, and job aids for conversion into polished learning experiences.
Deliver or co-deliver live, virtual, recorded, and hands-on training when product expertise is needed, including preparing products, tooling, test equipment, configurations, and troubleshooting scenarios.
Capture learner questions and feedback, then update supporting knowledge and training content.
Participate early in new-product and product-change work to evaluate serviceability, diagnostic needs, parts and warranty implications, and required knowledge or training.
Validate manuals, service information, troubleshooting guidance, release notes, and support content before or immediately following launch.
Identify trends across cases, warranty activity, training feedback, and field observations, and communicate insights to Product Management, Engineering, Quality, and Warranty.
Initiate or support CAPA and other formal quality escalations when cross-functional investigation is required.
Contribute to support analytics, backlog reduction, process improvement, and automation efforts to improve scalability.

What you’ll bring

Bachelor’s degree in engineering, engineering technology, mechatronics, automation, industrial technology, or a related discipline, or equivalent relevant technical experience.
1+ years of experience in product support, field service, applications engineering, manufacturing engineering, technical training, controls, automation, or a related customer-facing technical role.
Would consider new graduates with a strong Engineering foundation through applicable internships, co-ops, or capstone projects.
Ability to troubleshoot complex mechanical and electromechanical systems and to learn software-connected or networked products.
Ability to explain complex technical concepts clearly in writing, conversation, demonstrations, and structured learning materials.
Experience documenting technical problems, resolutions, procedures, or customer guidance in case, knowledge, quality, or document-management systems.
Ability to manage multiple issues and projects, set expectations, follow through on commitments, and communicate risks early.
Comfort working hands-on with products, tools, test equipment, returned material, and training equipment.
Proficiency with Microsoft 365 and willingness to learn support, knowledge, learning, warranty, quality, and analytics platforms used by the business.

Tools you’ll work with

Microsoft 365, Power BI, Excel, Zendesk, LMS platforms, remote-support tools, AI

Compensation and benefits

Salary: USD 65,000 - 85,000 per year
Health care options including medical and prescription plans
Dental and vision coverage
Wellness programs
Life insurance
401(k) plan
Paid time off
Employee stock grant

Location and travel

Hampton, NJ (onsite)
Travel up to 15%, primarily for customer or distributor support, application assessment, launch support, and training.
Onsite based with some hybrid flexibility, including regular on-site work for products, labs, content capture, and training.

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13d ago

Technical Support Engineer (L2)

Lyra Technology Group New York, NY

New York, NY

13d ago

$85k - $95k/yr Full time Active Directory End User Support Help Desk

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Job Description

Altourage, a managed service provider within Lyra Technology Group, is seeking a Support Engineer (Tier 2/L2) to act as the escalation point for complex service desk tickets. In this hybrid role based in New York, NY, you will troubleshoot and resolve advanced incidents using Altourage’s Vega AI tooling, while owning documentation and the technology stack for a core group of clients.

Role Scope

You will serve as the escalation-responsible engineer for complicated issues from the Service Desk team. The role includes owning resolution end-to-end, reviewing AI investigation outputs prior to action, and managing workflow so responses align with contractual service level agreements (SLAs). You will also serve as a preferred technical touch point for select client needs and consultations.

Responsibilities

Support clients by ensuring tickets are handled according to Altourage best practices.
Action and own resolution of escalated tickets from the Service Desk team.
Review investigation reports and diagnostics surfaced by Vega before initiating work on a ticket.
Manage and execute agents for ticket resolution when Vega identifies resolutions that can be handled agentically.
Use discretion to manage calendar and workload to meet contractual SLA requirements.
Notify the Support Desk Queue Manager and SM when at capacity so SLA commitments can be maintained.
Track time accurately, document assigned tickets, and update internal documentation using best practices.
Prioritize and escalate tickets, client care situations, and potential sales opportunities in a timely manner.
Abide by Altourage security and confidentiality requirements.
Maintain strong client and team communication so ticket progress is clear and clients are kept informed.
Provide preferred touch point coverage for incoming requests and consultations for certain clients.
Maintain the technical and client-specific knowledge needed to deliver high-quality customer service to preferred clients.
Mentor, coach, and train Service Desk Support Associates on escalated tickets.
Coordinate with primary client-supporting Support Associates to ensure knowledge continuity for those clients.
Communicate expertise in both technology and business processes to support client outcomes.
Prepare for and execute on-site appointments with professionalism that supports Altourage’s mission.
Identify and hand off important client scope changes unrelated to original appointment deliverables to remote support in a way that prevents client care situations.
Leverage Vega AI tooling to troubleshoot and resolve complex root-cause issues.
Identify and surface opportunities for improvement and iteration in the Vega AI platform.
Read, learn, and master relevant best practice documentation, including ticket management, AI technology, security standards, and time tracking.
Coordinate with Technical Engineering, Security, and Technology teams to configure, install, and maintain client front- and back-end infrastructure (servers, networks, cloud systems, security systems, and workstations).
Audit and create client documentation and analyze ticket trends to determine needed technology assistance and consultations for preferred clients.

Required Qualifications

3+ years of IT support experience, including escalation-level (Tier 2/Tier 3) troubleshooting, ideally in a managed services environment.
Bachelor’s degree in computer science, information technology, or related field desired, or equivalent experience.
Strong working knowledge of Microsoft 365, Entra ID (Azure AD), Intune, Windows Server, and Active Directory.
Thorough understanding of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN, firewalls, and wireless.
Experience supporting Windows and macOS workstations, mobile devices, and common business applications.
Familiarity with cloud platforms, backup solutions, and endpoint security tools.
Experience with PSA, RMM, and documentation platforms used in managed services environments.
Proven ability to own complex issues from diagnosis through resolution and mentor junior team members.
Strong organizational and time management skills, including managing calendar and workload against SLA commitments.
Excellent customer service skills and strong written and verbal communication, including the ability to explain technical details to non-technical audiences.
Ability to travel to client sites for on-site appointments.

Technology Stack

Vega (Altourage’s AI platform)
Microsoft 365
Entra ID (Azure AD)
Intune
Windows Server
Active Directory
Networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN, firewalls, wireless
Windows, macOS
PSA, RMM
PowerShell (noted as nice to have)
Cloud systems
Endpoint security tools, backup solutions

Location and Compensation

This role is based in New York, NY and operates on a hybrid schedule, with office presence three days per week. Base compensation range is USD 85,000–95,000 per year.

Education

Bachelor’s degree in computer science, information technology, or a related field (desired) or equivalent experience.

Additional Notes

Nice to have: working knowledge of a scripting language (example provided: PowerShell) and experience supporting financial services, legal, or nonprofit clients.
Recommended certifications: CompTIA A+, Network+, or Security+, and Microsoft MD-102, MS-102, or AZ-104.

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19d ago

L2/L3 Network Technical Support Engineer – Broadband

Inabia Software & Consulting Inc. Redmond, WA

Redmond, WA

19d ago

$70 - $75/hr Contract Access Network Isp Service Assurance Layer 2 Networking

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Job Description

The L2/L3 Network Technical Support Engineer for Broadband provides post-launch technical support for a broadband service provider’s network and services. This contract role focuses on diagnosing and resolving complex production incidents across broadband access, IP, transport, and service layers, coordinating with internal teams and vendors to improve stability.

Responsibilities

Deliver L2/L3 technical support for production broadband network issues following service launch.
Troubleshoot complex incidents affecting customer connectivity, service degradation, packet loss, latency, routing, reachability, and overall network performance.
Assess symptoms across the network stack to determine whether issues originate in access, aggregation, transport, IP, routing, service, or customer-premises environments.
Perform fault isolation to pinpoint the specific contributing network element, interface, route, configuration, protocol, or service component.
Troubleshoot Layer 2 technologies including VLANs, QinQ, Ethernet, ARP, MAC learning, STP, and related access and aggregation technologies.
Troubleshoot Layer 3 technologies including IPv4/IPv6, BGP, OSPF/IS-IS, routing policies, VRFs, DHCP, DNS, NAT, and IP connectivity.
Review packet captures, network logs, alarms, counters, routing tables, interface statistics, and telemetry to identify root causes.
Conduct hands-on troubleshooting using CLI and network management or monitoring tools.
Validate suspected issues by testing network paths, interfaces, routes, configurations, and service dependencies.
Support troubleshooting of broadband subscriber connectivity and service issues, including DHCP and IP assignment, authentication, routing, DNS, CGNAT, and Internet reachability as applicable.
Correlate customer-impacting symptoms with network-level events and infrastructure faults.
Own or contribute to resolution of complex L2/L3 production incidents and drive incidents toward resolution rather than only escalating.
Partner with NOC teams to investigate incidents that cannot be resolved through standard operational procedures.
Select the correct escalation path and engage network engineering, architecture, vendor, or other technical teams when needed.
Perform root-cause analysis for recurring or high-impact network problems.
Develop and document troubleshooting procedures, known-error articles, and operational runbooks.
Identify opportunities to improve network monitoring, alarms, automation, and operational processes based on recurring issues.
Support post-incident reviews and provide technical recommendations to prevent recurrence.
Collaborate with network engineering on complex production issues and configuration changes.
Validate network changes and troubleshoot issues following software upgrades, configuration changes, migrations, or new service launches.
Support troubleshooting across routers, switches, broadband access equipment, aggregation devices, and IP infrastructure.
Work with equipment and technology vendors to investigate hardware, software, protocol, and interoperability issues.
Provide technical input into network design improvements based on production support experience.
Participate in planned maintenance and change activities when required.
Support troubleshooting during critical incidents and service-impacting events.

Requirements

Strong hands-on experience troubleshooting Layer 2 and Layer 3 networks in a production environment.
Strong understanding of TCP/IP, Ethernet, VLANs, ARP, DHCP, DNS, IPv4/IPv6, routing, and IP connectivity.
Experience troubleshooting routing protocols including BGP and OSPF/IS-IS.
Experience with VRFs, routing policies, NAT/CGNAT, QoS, and IP service delivery.
Ability to use network device CLI to investigate configuration and operational state.
Strong understanding of packet flows and the ability to trace issues hop-by-hop through the network.
Experience using packet capture and analysis tools such as Wireshark and tcpdump.
Experience interpreting network monitoring data, logs, alarms, interface counters, routing tables, and telemetry.
Ability to distinguish between customer/device issues, access-network issues, transport issues, IP/routing issues, and application/service issues.
Strong analytical and problem-solving skills, with the ability to move from symptoms to root cause.

Technologies

CLI, Wireshark, tcpdump, Python, Ansible
TCP/IP, Ethernet, VLANs, QinQ, ARP, MAC learning, STP
IPv4, IPv6, BGP, OSPF/IS-IS, VRFs
DHCP, DNS, NAT, CGNAT, QoS
GPON/XGS-PON, OLT/ONT, BNG/BRAS, RADIUS/AAA
MPLS/Segment Routing, MPLS, Segment Routing
Network monitoring and service assurance platforms

Broadband Experience

Experience in a broadband service provider environment is strongly preferred.
Preferred exposure includes Fiber/FTTH broadband, PON technologies such as GPON/XGS-PON, OLT/ONT, broadband access and aggregation networks, BNG/BRAS, DHCP and IP address management, RADIUS/AAA, CGNAT, broadband subscriber management, VLAN/QinQ, MPLS/Segment Routing where applicable, IPv6 and dual-stack broadband, DNS, and network monitoring or service assurance platforms.

Desired Experience

5+ years of experience in network engineering, network operations, or technical support.
Experience supporting large-scale production IP and broadband networks.
Experience working in a 24x7 operational environment and supporting critical incidents.
Experience troubleshooting multi-vendor network environments.
Experience with network automation or scripting using Python, Ansible, or similar technologies is a plus.
Experience with network telemetry, observability, and service assurance platforms is a plus.
Relevant networking certifications such as CCNA/CCNP, JNCIA/JNCIP, or equivalent practical experience are desirable.

What Success Looks Like

The successful candidate can take an ambiguous production issue, identify affected customers and services, determine where traffic enters the network, establish whether the problem is isolated to access, aggregation, transport, routing, or IP services, and identify which network devices, interfaces, routes, and network behaviors are abnormal to support root-cause determination.

Key Attributes

Troubleshooting mindset with a systematic approach.
Hands-on, technically curious, and able to work from incomplete information.
Comfortable using CLI, packet captures, logs, and monitoring tools.
Persistent in reaching root cause and able to communicate complex technical findings clearly.
Comfortable working under pressure during customer-impacting incidents.
Strong collaboration skills across NOC, engineering, architecture, vendors, and operations.

Location, Type, Pay, and Work Authorization

Location: Redmond, WA (onsite, 5 days per week)
Type: W-2 contract
Pay: USD $70-$75 per hour
Work authorization: U.S. Citizen or Green Card

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21d ago

Level 3 Systems Engineer

Vector Choice Technologies New Bern, NC

New Bern, NC

21d ago

$65k+/yr Full time Manager Azure Solutions Architect Engineering

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Job Description

Lead advanced systems support and engineering for managed clients in an in-office role in New Bern, NC.

Responsibilities

Resolve advanced technical escalations and complex support incidents
Troubleshoot and remediate issues across servers, networking, cloud platforms, and security solutions
Configure, maintain, and support client infrastructure and business-critical systems
Manage complex Microsoft 365 and Windows environments
Provide technical leadership and guidance to junior engineers
Collaborate with service and project teams to deliver effective client solutions
Create, update, and maintain internal and client-facing documentation
Identify recurring issues, determine root causes, and implement long-term fixes
Recommend technology, infrastructure, and security improvements to clients
Maintain a high level of professionalism and customer service

Requirements

Minimum 3 years of systems administration, engineering, or advanced IT support experience
Previous MSP experience strongly preferred
Excellent verbal and written communication skills
Strong customer service and relationship management abilities
Excellent organizational and multitasking skills
Ability to prioritize and manage multiple client environments simultaneously
Strong analytical and troubleshooting skills
Team-oriented mindset with commitment to continuous improvement
Must possess reliable transportation
Must be able to pass a background check
Must be authorized to work in the United States
Must be able to work onsite at the New Bern, NC office
Hold a valid driver’s license

Technologies

Microsoft 365 Administration
Exchange Online
SharePoint Online
Microsoft Entra ID (Azure AD)
Intune
Windows Server
Active Directory
Group Policy
Firewalls
Switching
Wireless networking
VPN technologies
Endpoint security solutions
Layer 2 networking
Layer 3 networking
Network troubleshooting
Network performance optimization
VMware
Hyper-V
Backup and disaster recovery solutions
Storage infrastructure
PSA/Ticketing Systems
Remote Monitoring & Management (RMM) Platforms
Documentation Platforms
Security Monitoring Tools

Benefits

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance

Location: New Bern, NC 28562 (Required)
Work location: In person
Job type: Full-time
Salary: USD 65,000 per yearly (Starting salary: $65,000+ annually, based on experience)
Pay: From $65,000.00 per year

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26d ago

IT Support Specialist/Tech Support Engineer

Big Sky Cybersecurity Inc. Billings, MT

Billings, MT

26d ago

$18 - $31/hr Full time Customer Support End User Support Help Desk

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Job Description

Big Sky Cybersecurity Inc. is hiring a Client Support Specialist to deliver Level 1 to Level 2 technical support for managed IT clients, with a focus on the Billings, Montana area. The role includes ticket ownership, client communication, coordination with technical teams, and occasional onsite visits with remote support responsibilities.

Key Responsibilities

Provide Level 1 to Level 2 technical support for client requests, including basic troubleshooting, information gathering, and escalation when required.
Monitor and manage client tickets from intake through resolution, ensuring accurate handling and timely completion.
Act as a primary point of contact for assigned clients regarding support issues, updates, and planned work.
Coordinate with internal technical teams to schedule work, confirm priorities, and track progress for projects and recurring tasks.
Deliver clear, concise status updates to clients and internal stakeholders via email, phone calls, and scheduled check-ins.
Support planning for client initiatives, including upgrades, maintenance windows, and security-related work, with attention to timelines and dependencies.
Maintain accurate documentation of client environments, requests, and completed work in accordance with established processes.

Required Qualifications

A 2-4 year degree in an IT-related field or equivalent practical experience.
Strong customer service capability with clear written and verbal communication.
Ability to manage multiple client requests and priorities while maintaining accuracy and follow-through.
Experience working in a professional setting with documentation, process adherence, and consistency requirements.
Understanding of fundamental cybersecurity concepts and common attack methods (for example, phishing, ransomware, credential theft).
Willingness and ability to travel with regular overnight stays as needed to maintain customer obligations.
Valid driver’s license and ability to safely operate a company-provided vehicle for client travel.
Ability to successfully pass required background checks and meet eligibility requirements for work in healthcare, K12 education, and other high-compliance environments.
Willingness to complete and successfully pass reference checks and employment verification during the hiring process.
Willingness to complete and successfully pass a brief practical assessment to demonstrate baseline technical and problem-solving skills relevant to the role.
Comfort with field work physical requirements, including lifting up to 50 pounds, regular work on foot, ladders, roof access, hot server closets, and low voltage wiring in client environments.
Functional and reliable transportation for travel to and from work sites; mileage is provided.
Ability to stand and walk for extended periods while working onsite at client locations.
Ability to safely lift, carry, and move typical IT equipment (including workstations, monitors, uninterruptible power supplies, and networking/server equipment) up to 50 pounds without assistance.
Ability to climb stairs and regularly use ladders or step stools to access network closets and mounted equipment, cabling, and roof access.
Comfort working across a range of client environments, including schools, healthcare facilities, and mechanical or network rooms that may be tight, warm, or noisy.
Ability to safely maneuver and transport equipment in and out of vehicles and customer facilities.

Preferred Qualifications

Experience in an MSP, MSSP, help desk, or IT support role.
Experience supporting help desk requests using phone, remote, and ticket-based workflows.
Familiarity with cloud collaboration platforms and modern business IT environments.
Exposure to compliance frameworks such as HIPAA, NIST, or CIS Controls.
Experience coordinating projects, managing workloads, or working within documented service processes.
Experience with environmental systems such as cameras, door access, and VoIP phone systems.
Experience with Google admin and Microsoft admin environments.

Technologies and Standards

HIPAA
NIST
CIS Controls
Google Admin
Microsoft Admin

Training and Growth

Structured onboarding to Big Sky Cybersecurity’s processes, documentation standards, and service approach.
Ongoing training on managed IT and cybersecurity services, client environments, and practical attack/defense scenarios.
Opportunity to grow into more advanced technical, coordination, or operations roles as skills and experience develop.

Compensation, Benefits, and Expected Hours

Hourly pay range: $18–$31 depending on experience and qualifications.
Pay differentials for overnight travel.
Mileage provided for all travel along with daily stipends on overnights.
Retirement contributions.
Health insurance contributions and health insurance.
Paid time off.
Retirement plan.
Tuition reimbursement.
Expected hours: 38.0 to 45.0 per week.

Work Location

In-person role.
Onsite in Billings, MT.
Primary focus is clients in the Billings Montana area.
Candidates should reside in or be willing to relocate to the greater Billings region.

What Makes a Good Fit

Positive, solution-driven attitude.
Strong organization and attention to detail with a focus on moving tickets and projects from open to done.
Comfort communicating with both end users and technical staff, adjusting communication style as needed.
Self-directed work style with effective time management and task completion without constant supervision.
Curiosity about cybersecurity and IT environments, with interest in deepening technical understanding and learning on the job.

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26d ago

Engineering Tech Support - Level 2

Northrop Grumman Dulles, VA

Dulles, VA

26d ago

$56k - $93k/yr Full time Hardware Support Technical Support Technician

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Job Description

Engineering Tech Support - Level 2 provides technical support for Integration and Test (I&T) activities involving spacecraft RF components. This role is 100% onsite in Dulles, VA and supports RF hardware installation, assembly, and documentation-driven work in a controlled environment.

Location and Schedule

Location: Dulles, VA (onsite)
Work arrangement: 100% onsite; no telecommute
Schedule: 9/80 schedule with every other Friday off
Flexibility: additional flexibility for off-shift work, weekends, and overtime

Travel

Domestic travel: up to 25%
Travel is intended to support launch campaign requirements

Responsibilities

Interpret detailed work instructions, RF schematics, system block diagrams, and complex engineering documentation.
Assemble electromechanical and electronic components, including spacecraft RF cabling and waveguide assemblies.
Support integration of critical spaceflight RF hardware (attenuators, couplers, filters, antennas) with attention to detail, safety, and quality.
Follow established ISO processes, cleanroom protocols, RF component handling guidelines (including minimum bend radius and waveguide flange protection), and operational procedures.
Apply general technical knowledge in mechanical and RF assemblies, including use of precision torque tools and basic electrical/RF measuring devices.
Coordinate daily with work center management, RF engineers, and mechanical/electrical leads to communicate work status and address technical issues.
Work effectively within a diverse team and accept constructive feedback from Safety and Quality personnel.
Demonstrate organizational skills, adaptability, precision, and a proactive approach aligned to mission success.
Provide timely status updates and flag technical issues to shop leads and Work Center management to address potential impacts to quality or schedule.

Required Qualifications

Education: High school diploma or equivalent
Experience: 2 years additional education and/or related experience
Security clearance: ability to obtain and maintain a U.S. Government DoD Top-Secret security clearance
Basic knowledge of electronics (voltage, resistance) and awareness of RF components (coaxial cables, connectors, antennas) and basic RF test/measurement concepts.
Knowledge of electrical measurements (AC/DC, resistance) and mechanical troubleshooting techniques.
Understanding of cleanroom operations and spacecraft handling protocols.
Ability to lift and position objects up to 50 pounds.
Ability to perform repetitive motion tasks such as standing, bending, squatting, leaning, and working with tool tethers.
Ability to work flexible shifts, including 2nd and 3rd shift schedules, weekends, and overtime as needed.