Field Service Engineer

Ampcus Inc is hiring a Field Service/Start-Up Engineer I to support semiconductor manufacturing customers through on-site service, repair, and troubleshooting. This role is based in Albany, NY with additional work across the Northeast region, including occasional overnight travel for training and customer support.

Role overview

In this position, you will maintain and support semiconductor processing equipment in customer environments, minimizing downtime through effective diagnostics, repair, and coordination with internal teams and customers.

Responsibilities

• Perform on-site service and repair of semiconductor processing equipment
• Troubleshoot equipment problems
• Maintain records and reports as required
• Coordinate activities with peers, supervisor(s), and customers to reduce equipment downtime and avoid interruptions
• Order and install parts
• Respond to emergency service calls as required
• Instruct customer operating technicians on system operation and maintenance
• Perform upgrades and modifications to equipment as needed
• Stay current on equipment and tools through training, manuals, factory periodicals, and other relevant materials
• Maintain upkeep, maintenance, and security of company property including vehicles and tools
• Maintain standards of conduct acceptable to both Client and customers to maintain credentials for customer site access

Requirements

• Prior semiconductor industry experience strongly preferred
• Excellent troubleshooting and problem-solving skills
• Self-motivated and proactive with the ability to work independently and take initiative
• Strong proficiency with Microsoft Office, particularly Microsoft Word
• Willingness to travel for training and to provide support at additional sites throughout the Northeast region as needed
• Adaptable and eager to learn in a fast-paced technical environment
• Associate degree in electronics, engineering, or another applicable field of study; Bachelor’s Degree in Engineering or Technology preferred
• 0+ years of previous experience in maintenance, repair, and troubleshooting of semiconductor capital equipment
• Excellent customer interface skills required
• Mechanical aptitude and ability to use appropriate tools
• Thorough understanding of technical issues related to maintenance, repair, and/or installation of company equipment and company procedures

Work location and travel

• Onsite role in Albany, NY
• Work in the Northeast region
• Occasional overnight travel to client factories, training facilities, and customer locations may be required

Physical demands and work conditions

• Work is often performed in confined areas within a clean room environment, including awkward positions and high places
• Mechanical aptitude and manual dexterity required
• Ability to lift/carry objects up to 50 pounds
• May require bending, stooping, crawling, and climbing
• May require Personal Protective Equipment (PPE)
• Perform duties using proper industry safety procedures when working with dangerous elements or conditions (including chemicals, electric currents or high voltage, moving mechanical parts, and radiation)
• May require walking up to and in excess of 10,000 steps and walking up and down multiple flights of stairs per shift (12 hours)
• Vision abilities required: close vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• A clean room garment may be required to be worn for extended periods
• PPE required including, not limited to, consistent wearing of safety glasses, safety shoes, and a bump cap

Compensation and benefits

• $22 - $25 per hour (USD)
• Dental insurance
• Health insurance
• Vision insurance

Tools and technologies

• Microsoft Office
• Microsoft Word