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Field Service Engineer

JEOL USA, Inc. Dayton, OH

Dayton, OH

Today

$60k - $65k/yr Full time Engineering Field Engineering Field Service Engineer

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Job Description

JEOL USA, Inc. is hiring a Field Service Engineer to support customers across an assigned territory from an onsite, travel-based work setup in Dayton, OH. In this role, you provide on-site service, installation, and maintenance for JEOL instrumentation, representing JEOL at customer facilities and working closely with scientists and related personnel to get equipment back to reliable operation.

What you will do

Independently diagnose and repair electron microscopes within the territory
Systematically analyze what is driving issues impacting customers’ instrumentation
Resolve problems affecting the instrument, or prepare reports documenting findings and recommendations
Coordinate and communicate with clients, vendors, and supervisors to support customer satisfaction

Equipment and customer environment

Provide routine service, installation, and maintenance of JEOL products, including electron microscopes, scanning probe microscopes, ion beam microscopes, and electron beam lithography instrumentation
Work primarily with scientists and related personnel at customer locations to diagnose and repair JEOL products

Required qualifications

Associate’s degree in an appropriate area of engineering and/or science, plus minimum 6 months related experience
Solid electromechanical understanding and troubleshooting experience
Knowledge of and ability to apply analog and digital electronics
Valid license and passport
Travel of up to 30% overnight is anticipated (field service role), and willingness to travel is required
Excellent customer service skills
Electronics experience: 1 year (Required)

Compensation

$60,000 - $65,000 per year. The base range reflects the low and high end of the JEOL salary range for this position. Actual salary may vary based on factors including location, experience, and performance.

Training and benefits

2 week training program followed by 6 months on the job training
Comprehensive medical and dental insurance without deductibles
Company car
401K plan with a match & Company contribution
401(k) matching
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Paid holidays, paid sick time, and paid vacation (for eligible employees)
Life and disability insurance (for eligible employees)

Job details

Job type: Full-time
Work location: On the road
Onsite location: Dayton, OH
Application question: Do you require sponsorship now or in the future?

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