Product Operations Engineer

Own product operations for an early-stage AI startup in New York, focusing on roadmap accuracy, release coordination, and translating user signals into engineering execution.

Responsibilities

• Maintain the live product roadmap so it stays accurate, visible, and used across teams.
• Run sprint planning and project kick-offs with Product, Engineering, and Design.
• Drive clear prioritization with defined ownership, timelines, and dependencies for active work.
• Facilitate planning, retros, and kick-offs with decision clarity and follow-through.
• Own release management end-to-end, including staging to production, QA coordination, release notes, and launch readiness.
• Coordinate between product, engineering, and growth/marketing for upcoming releases.
• Translate user feedback, bug reports, and support signals into structured, actionable engineering work.
• Ship small fixes and improvements directly when faster than routing through engineering.
• Oversee and coordinate a Zendesk-based support team, ensuring quality, prioritization, and efficient resolution flows.
• Maintain reliable operational documentation across Notion, Slack, and Linear, including decision logs and product knowledge bases.

Requirements

• 2+ years of experience in full-stack engineering and maintaining production software end-to-end.
• Strong understanding of how modern software products are built, shipped, and maintained in cross-functional teams.
• Experience with sprint planning, release processes, QA workflows, and product operations tools such as Linear and Notion.
• Ability to convert unstructured inputs (user feedback, bugs, requests) into clear, actionable work.
• Comfort operating in ambiguity while driving clarity, decisions, and execution.
• High attention to detail and a user-centric mindset focused on product quality and user problem solving.
• Comfort using AI tools to accelerate execution and ship improvements faster.

Technologies

• Zendesk
• Notion
• Slack
• Linear

Benefits

• Salary: Circa. $120k per year

Location: New York, NY (onsite)

Experience level: 2+ years