Site Reliability Engineer

CareView Communications, Inc. is hiring a Site Reliability Engineer to own reliability and operational health for on-premises servers and field-deployed systems in a hybrid environment.

Responsibilities

• Design, implement, and maintain high availability architecture across on-premises and cloud-connected environments to support continuous uptime for clinical systems
• Detect single points of failure across network, application, and data layers and create mitigation strategies
• Implement zero-downtime deployment patterns, including blue/green and rolling updates, to remove planned maintenance windows
• Partner with Development and Technical Operations teams to ensure high availability is addressed at every layer of the platform
• Own the health, stability, and performance of a fleet of on-premises servers deployed at customer clinical sites
• Establish and maintain remote monitoring and telemetry for real-time visibility into the behavior of field hardware
• Create and run remote diagnostic and remediation procedures that minimize disruption to live clinical environments
• Build and maintain a structured OS update and patch management program for fielded and cloud-based server infrastructure
• Plan staged OS rollout strategies aligned with live clinical constraints, including customer change control windows and regulatory requirements
• Maintain hardened OS baseline configurations in line with applicable security and regulatory frameworks
• Design and operate a monitoring and alerting platform for system health, performance metrics, error rates, and availability
• Develop automated health checks and self-healing to detect and recover from failures before end-user impact
• Maintain operational runbooks to standardize incident response
• Write code and automation that remove recurring manual operational tasks to reduce toil and improve scalability
• Develop infrastructure-as-code for consistent, repeatable provisioning and configuration of cloud and on-premises resources
• Design and maintain disaster recovery procedures, including regular DR testing with documented RTO and RPO targets
• Lead capacity planning, forecasting infrastructure requirements ahead of product growth and customer site expansion
• Perform other related duties as assigned

Requirements

• 5+ years of experience in site reliability engineering or infrastructure engineering
• Proven experience managing on-premises server infrastructure in addition to cloud environments
• Hands-on experience designing and implementing high availability architecture, including load balancing, clustering, and automated failover in an on-premises environment
• Strong Linux administration with command-line proficiency, including production hardening and maintenance
• Proficiency with containerization and orchestration, including Docker and Kubernetes
• Experience with monitoring and observability platforms such as Prometheus and Grafana
• Bachelor’s degree in computer science or a related field, or equivalent practical experience

Technologies

• Linux
• Docker
• Kubernetes
• Prometheus
• Grafana

Preferred Experience (Not Required)

• Experience with VMware, Hyper-V, or other hypervisor platforms in production environments

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• 7 paid holidays
• Employee assistance program

Work Environment

• Must pass a criminal background check and drug test
• Must pass a HIPAA compliance test
• Must be authorized to work in the United States
• Working hours: 8:00 AM to 5:00 PM
• Occasional evening and weekend work may be required as job duties demand
• Hybrid
• Ability to commute: Lewisville, TX 75067 (Required)
• Work location: Hybrid remote in Lewisville, TX 75067
• Office address: 405 State Hwy 121 Bypass, Suite B240 Lewisville, TX 75067

Pay

• $95,000.00 - $110,000.00 per year