Technical Support Engineer

Atlas Copco Comptec LLC is hiring a Technical Support Engineer in Houston, TX to deliver hands-on technical expertise for centrifugal compressors and rotating equipment.

Responsibilities

• Act as a primary technical resource for customers and field service personnel, supporting troubleshooting for centrifugal compressors and turbomachinery systems.
• Diagnose and resolve complex mechanical, electrical, and controls-related issues with solutions that are timely, accurate, and well documented.
• Partner with Engineering, Operations, Quality, Supply Chain, vendors, and product companies to drive issue resolution and support customer needs.
• Lead technical support activities including documentation, corrective actions, root cause analysis, CRM tickets, and warranty-related support.
• Contribute to improvements in field service processes, technical training, and customer support capabilities across the organization.

Requirements

• 10+ years of experience in field service, technical support, or maintenance of centrifugal compressors, rotating equipment, or turbomachinery.
• OR a Bachelor’s degree in Mechanical or Electrical Engineering with relevant industry experience.
• Strong troubleshooting skills across mechanical systems, controls, and electrical components.
• Excellent communication, prioritization, and problem-solving abilities, including support during urgent customer situations.
• Hands-on experience with centrifugal compressors, turboexpanders, or other large rotating equipment.
• Experience with SAP, CRM systems, and the oil & gas or process industries.

Technology

• SAP
• CRM systems

Compensation and Benefits

• $85,000 to $115,000 USD base salary (annual) plus an annual bonus opportunity.
• Comprehensive benefits including medical, dental, and vision coverage.
• 401(k) with up to a 6% company match.
• Generous paid time off, including vacation, sick time, and company holidays.
• Flexible working arrangements to support work-life balance.
• Culture focused on trust, accountability, and collaboration.
• Lifelong learning and career growth within a global organization.
• Innovation supported by people, with direct impact on customer success.
• Health and well-being programs designed to support personal and professional thriving.

Work Location

• Hybrid role.
• Split time between working from home and being on-site at the service center in Houston, TX, United States.
• Location is near the William P. Lobby Airport.

Additional Details

• Reports to the Field Service Manager.
• Employment type: Hybrid.
• Functional area: Engineering.
• Legal entity: Atlas Copco Comptec LLC.
• City/Province: Houston, TX.
• Talent Acquisition Team: Ally Romero.