Engineer Jobs in Doral, FL

1 job found

Include remote jobs

10d ago

Prescient Edge Federal Doral, FL

Doral, FL

10d ago

Full time Atlassian End User Support Git

Help Desk Support Engineer position with Prescient Edge Federal supporting a federal government client.

Deliver technical support and user training for JIRA and GitLab, ensuring smooth adoption and timely issue resolution.
Design and enforce a structured SLA tracking workflow within JIRA, including automated notifications and escalation paths.
Prepare and submit the Quarterly Ticketing and Version Control Optimization Review, evaluating ticket resolution performance, workflow bottlenecks, and recommended improvements.

Proficient in providing technical support for JIRA, GitLab, and other IT management tools; skilled in troubleshooting software issues, managing user access, and supporting cloud-based applications.
Strong customer service and documentation skills.
Experience resolving user access issues, troubleshooting software functionality, and delivering technical training.
Experience with IT help desk ticketing systems, remote desktop support, and incident response.
Educational requirement: Associate’s degree.

Competitive salary with performance bonus opportunities.
Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
Substantial retirement plan with no vesting schedule.
Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
Positive work environment where employees are respected, supported, and engaged.

Doral, Florida. USSOUTHCOM Headquarters (onsite).

New jobs delivered to your inbox.