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Connectwise Engineer Jobs

3 jobs found

13d ago

Senior IT Support Engineer

Technology One, LLC Americus, GA

Americus, GA

13d ago

$90k - $120k/yr Full time Senior Active Directory Application Support

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Job Description

Technology One, LLC is seeking a Senior IT Support Engineer to act as the final escalation point across multiple client environments. This hybrid role in Americus, GA supports monitoring and security platforms, resolves Windows and Microsoft-focused support requests with minimal supervision, and coordinates needed on-site assistance when projects require it.

Location and Schedule

Work location: Hybrid remote in Americus, GA 31709
Job type: Full-time
Working hours: 8am to 6pm weekdays
Travel: Onsite travel within Georgia and other parts of the US may be required for onsite projects, training, or events, not expected to exceed 60 days per year
Residency: Georgia residency is required due to the majority of travel being within Georgia

Compensation

Salary: USD 90,000 to 120,000 per year
Pay basis: Pay depends on experience

Responsibilities

Manage multiple platforms that monitor client computers, networks, Office 365 / Entra, and related systems
Own security-related initiatives and advise clients on steps to improve their security posture
Provide technical assistance for users across Windows, Active Directory, Office, and numerous third-party line of business applications
Process assigned service tickets through resolution as the company’s final escalation point
Coordinate on-site “smart-hands” resources when needed
Maintain and update documentation in ITGlue, including procedures, applications, client networks, and vendors
Engage internal and external resources such as vCIO, inside sales, and software vendors to support business decisions, quotes, and other needs
Document each issue and resolution in ConnectWise PSA
Comply with federal and state regulations and follow company and client policies for confidential information

Required Experience and Qualifications

Experience: 5 years working for an MSP, outsourced IT provider, or an internal IT department
Education: High School Diploma
Language: Ability to speak, read, and write English at a high school graduate level
Customer focus: Excellent customer service skills, listening skills, and telephone manner
Windows and identity: Advanced proficiency with Microsoft Windows and Microsoft Active Directory
Microsoft 365 / Entra: Advanced proficiency with Microsoft 365 / Entra administration
Automation and systems: Advanced proficiency with PowerShell and the Windows Registry
Network hardware: Advanced proficiency with network equipment such as switches, access points, and routers
Security knowledge: Advanced proficiency in security concerns relevant to small businesses, including log monitoring, RBAC, and real-time response to active threats
Troubleshooting: Ability to quickly perform root cause analysis and research issues using manuals, KB articles, forum posts, and other technical resources
Typing: Type 40 WPM

Preferred Skills and Certifications

Associate’s or Bachelor’s degree in an IT/IS field
A+, Network+, MCSA, or other network administration certifications
10+ years experience working for an MSP or outsourced IT provider
Spanish language fluency
Advanced proficiency with Microsoft SQL administration, Microsoft SQL queries, and RMM scripting
Experience with Sonicwall and Unifi network equipment
Experience supporting HIPAA and Local Government environments

Technical Tools and Platforms

Office 365, Entra, Microsoft Windows, Microsoft Active Directory, Microsoft 365
PowerShell, Windows Registry
ITGlue, ConnectWise PSA
RBAC, log monitoring

Working Conditions

Company laptop and desk phone will be provided
Must have a high speed terrestrial internet connection (no hotspot or satellite) with at least 50 Mbps download, 5 Mbps upload, and <50ms ping to the data center in Atlanta
Network must be free of gaming and other bandwidth-intensive activity during working hours to support optimal VOIP call quality
Must fully dedicate attention to duties during working hours
No conflicting responsibilities during working hours, including the care of children or other family members
No secondary jobs requiring attention during working hours
Quiet, distraction-free workspace required for business calls and on-camera meetings without background noise
If preferred and available nearby, a co-working or small office space may be provided

Benefits

Health insurance
Paid time off
Retirement plan

Additional Stated Experience Requirements

Windows Active Directory: 5 years (Required)
PowerShell: 5 years (Preferred)
Microsoft 365 / Azure Active Directory: 2 years (Required)
Outsourced IT or MSP supporting multiple SMBs at once: 5 years (Preferred)

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1mo ago

Help Desk Engineer

WCA Technologies, Inc. New York, NY

New York, NY

1mo ago Closed

$65k - $80k/yr Full time Active Directory Application Support Cloud Platforms

This position is no longer accepting applications (closed Oct 19, 2026).

Job Description

Level 1 end-user support meets hands-on IT work at WCA Technologies, Inc. In this onsite Help Desk Engineer role in New York, NY, you will help keep internal users productive through timely issue resolution, ticket escalations, and proactive monitoring. Along the way, you will support installation and troubleshooting for applications and hardware, contribute to knowledge base improvements, and assist with server, workstation, and network upgrade projects.

Compensation: USD 65,000 - 80,000 per year. Job type: Full-time. Experience: Minimum 2 years.

What you’ll do

Support the Help Desk team with dispatch and scheduling, and escalate tickets to Level 1 and Level 2 technicians as required.
Deliver Level 1 direct primary end-user support remotely or onsite based on need.
Maintain and improve a knowledge base including issues, resolutions, use cases, topologies, configuration guides, FAQs, documentation, and suggestions for improvement.
Monitor alerts from RMM tools and backup systems.
Assist with installation and troubleshooting of PC/server applications and hardware.
Contribute to servers, workstations, and network upgrade projects.

What you bring

2 – 5 years Help Desk MSP experience.
Experience with CRM Ticketing and RMM platforms, ConnectWise preferred.
Knowledge and hands-on experience with Windows Servers, Windows OS (10, 11), MAC iOS, Hyper-V virtualization, VMWare, and Microsoft Office applications.
Experience with Microsoft Azure, SharePoint Online, and AV.
Experience with Microsoft 365 Administration.
Systems administration experience such as Active Directory and Group Policies.
Experience with backup products including Datto and Veeam.
Familiarity with security products such as EDR, Vulnerability Management, MFA, Spam filter, and DNS Protection.
Understanding of basic networking concepts.
PowerShell scripting knowledge is a plus.
Ability to document issues and resolution steps clearly.
Comfort working independently and as part of a team, managing workflow and multitasking.
Strong oral and written communication, time management, and commitment to staying current with mainstream and emerging technologies.

Tools you’ll work with

ConnectWise, CRM Ticketing, RMM, Windows Servers, Windows OS (10, 11), MAC iOS, Hyper-V Virtualization, VMWare, Microsoft Office applications, Microsoft Azure, SharePoint Online, AV, Microsoft 365 Administration, Active Directory, Group Policies, Datto, Veeam, EDR, Vulnerability Management, MFA, Spam filter, DNS Protection, and PowerShell.

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
401(k) and retirement plan
Paid time off
Parental leave
Flexible schedule
Flexible spending account
Professional development assistance

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2mo ago

IT Support Engineer

Xantrion Remote 🌍 Remote

Remote

2mo ago Closed

$60k - $65k/yr Full time Connectwise Customer Support End User Support

This position is no longer accepting applications (closed Sep 17, 2026).

Job Description

Xantrion is hiring a fully remote IT Support Engineer to deliver best-possible support and customer service to clients. In this role, you will handle support requests end to end, keep issue tracking organized in ConnectWise, and help drive tickets through prioritization, escalation, and follow-up. If you value structured processes, strong communication, and customer satisfaction, this position offers a clear path to impact, with supportive tools and training resources.

What you’ll do

Provide front-line phone coverage and participate in call center group support.
Provide on-site assistance to clients within your local geography, if applicable.
Deliver excellent customer service to Xantrion’s client base.
Provide technical support for computer systems, software, and hardware issues as assigned.
Log and track support requests in ConnectWise.
Prioritize and/or escalate tickets as required to ensure customer satisfaction.
Brief customers and management on the status of current resolution efforts.
Work with third-party support providers when necessary.
Follow up with customers to confirm an issue has been resolved.
Take support tickets from the dispatcher, update and schedule service tickets until resolution or further escalation.
Submit semi-monthly timesheets and expense reports.
Attend scheduled training and meeting sessions, and meet regularly with your manager to discuss opportunities and achievements.
Maintain detailed ticket notes at every step of the resolution, with appropriate time coding and correctly scheduled queue management.
Perform audits of customer information and systems as needed to ensure accuracy.
Support manager and peer review of goal achievement, with coachability and team-oriented collaboration.
Complete other duties or special projects as assigned.

Tools and environment

ConnectWise, MS Office, Windows 7, Windows 10, Mac OS.

What you’ll bring

Minimum 3 years of technical support experience.
Basic diagnostic and analytical skills.
Basic competency troubleshooting MS Office products.
Experience using Windows 7, Windows 10, and/or Mac OS.
Basic computer literacy across both hardware and software.
Ability to be proactive, take direction, and establish ownership of issues through resolution.
Strong written, oral, and interpersonal communication skills.
Strong telephone presence with organized follow-up skills.
Positive attitude, strong service orientation, and customer-focused mindset.
Strong attention to detail with the ability to follow established operating procedures.
Experience working constructively in a team-oriented, collaborative environment.
Ability to multitask, manage time, prioritize, and execute tasks in a high-pressure environment.
Ability to foster strong relationships internally and externally and apply judgment when situations require flexibility.
Technical certificates are a plus; bachelor’s degree from a four-year university or equivalent experience is not required.
Some on-site technical support experience is preferred.

Variable shifts and remote setup

Ability to work a variable shift any time during Xantrion’s business hours.
For remote work: reliable, high-speed internet connection that supports work responsibilities, including video conferencing.
Dedicated, secure, private workspace; shared environments like coworking spaces are unacceptable unless arranged by Xantrion, and client information must remain private.
Use Xantrion-provided PC and headset to execute job functions.

Benefits and compensation

Salary range: USD 60,000 - 65,000 per year, depending on experience.
100% of medical, dental, and vision for you and your family.
401K with company match up to 4% of salary.
Certification reimbursement and an annual training budget.
17 days PTO per year in addition to paid training days.
Bonuses for referring new clients or employees.

Physical demands (role expectations)

Ability to remain seated or standing at a workstation for extended durations with regular breaks.
Ability to focus on a computer screen for tasks including reading, typing, and data entry, with appropriate lighting and screen settings.
Proficient hand and finger use for keyboarding, mouse use, and handling peripherals with precision.
Clear verbal communication over the phone, video calls, and occasionally in person, including active listening.
Ability to lift and move light objects (for example, laptops, documents, office supplies) as needed.
Willingness and ability to travel to customer offices as required, and to Xantrion’s office or shared workspace as needed.
Ability to lift and carry computers and related equipment: typically up to 20 lbs, and up to 75 lbs for heavier items such as servers and battery backup systems, using proper lifting techniques and equipment.

Compliance and equipment

Follow and support company policies and procedures, and all local, state, and federal laws.
Maintain confidentiality of company and customer records and information.
Maintain a professional image in line with Xantrion’s dress code.
Must have an existing cell phone running current Android or iOS.
If applicable, Xantrion provides a cell phone, internet connection, and home office equipment allowance. See the Xantrion Handbook for details.

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