Engineer Jobs in Dyersville, IA

1 job found

Include remote jobs

Today

IT Support Engineer

G&A Recruiting Partners Dyersville, IA

Dyersville, IA

Today

$25 - $35/hr Contract Application Support Device Management End User Support

Apply Now

Job Description

This onsite Level 2 IT Support Engineer role provides desktop, systems, and network troubleshooting at a customer location in Dyersville, IA. The position is contract (temporary) and requires availability for three fixed working days per week, along with end-user support across Windows and Microsoft environments.

Key Responsibilities

Diagnose and troubleshoot issues across desktop and laptop hardware and software.
Replace and service components including RAM, storage drives, batteries, and power supplies.
Install, reinstall, and configure Windows operating systems.
Deploy and configure computers using imaging or endpoint management tools.
Troubleshoot Microsoft 365, Outlook, VPN, and collaboration applications.
Perform approved software installs, updates, and patching.
Support user accounts, groups, permissions, and shared folders within Active Directory and Microsoft environments.
Complete authorized administrative tasks in Microsoft 365, Active Directory, and Intune.
Troubleshoot basic connectivity problems involving DNS, DHCP, and IP addressing.
Provide basic troubleshooting for network switches, wireless access points, and network printers.
Support approved backup operations and file restoration.
Investigate recurring incidents and document troubleshooting procedures.
Support video conferencing and meeting room equipment.
Maintain accurate IT documentation, asset inventory, and ticket records.
Assist with hardware warranty coordination and equipment replacements.
Provide guidance to Level 1 technicians and support escalated tickets.
Coordinate with remote IT teams for advanced troubleshooting and escalations.

Required Qualifications

3–5 years of relevant experience in IT support, desktop support, or onsite technical support.
Proven experience troubleshooting Windows desktops and laptops.
Strong knowledge of Microsoft 365, Active Directory, and basic Intune administration.
Familiarity with Windows deployment, imaging, and endpoint management.
Understanding of TCP/IP, DNS, DHCP, VPN, and basic networking concepts.
Experience troubleshooting hardware, software, and peripheral devices.
Strong communication, documentation, and customer service skills.
Ability to work independently and coordinate with remote technical teams.
Ability to work onsite in Dyersville, IA on three fixed days per week.
Ability to successfully complete a background verification and drug screening.

Technologies

Windows operating systems
Microsoft 365, Outlook, VPN
Active Directory, Intune
TCP/IP, DNS, DHCP, IP addressing
Network switches, wireless access points, network printers
Video conferencing, meeting room equipment
ServiceNow, Jira

Preferred Qualifications

CompTIA A+, Network+, or Microsoft certifications.
Experience supporting enterprise IT environments.
Familiarity with ITSM or ticketing platforms such as ServiceNow, Jira, or similar.
Experience supporting Microsoft Intune and endpoint management tools.
Experience supporting meeting room and video conferencing equipment.

Additional Information

Customer-provided laptop, tools, software licenses, and required system access.
Remote technical escalation support will be available for advanced issues.
The role does not include advanced server administration, cybersecurity incident response, or complex infrastructure engineering.

Employment Details

Job Type: Temporary (Contract)
Work Location: In person, Dyersville, IA
Compensation: $25.00–$35.00 per hour
Hourly Rate: $25–35/hr

View full job page →

Get Engineer Jobs in Dyersville, IA alerts

New Engineer Jobs in Dyersville, IA, daily.