IT Support Engineer

This onsite Level 2 IT Support Engineer role provides desktop, systems, and network troubleshooting at a customer location in Dyersville, IA. The position is contract (temporary) and requires availability for three fixed working days per week, along with end-user support across Windows and Microsoft environments.

Key Responsibilities

• Diagnose and troubleshoot issues across desktop and laptop hardware and software.
• Replace and service components including RAM, storage drives, batteries, and power supplies.
• Install, reinstall, and configure Windows operating systems.
• Deploy and configure computers using imaging or endpoint management tools.
• Troubleshoot Microsoft 365, Outlook, VPN, and collaboration applications.
• Perform approved software installs, updates, and patching.
• Support user accounts, groups, permissions, and shared folders within Active Directory and Microsoft environments.
• Complete authorized administrative tasks in Microsoft 365, Active Directory, and Intune.
• Troubleshoot basic connectivity problems involving DNS, DHCP, and IP addressing.
• Provide basic troubleshooting for network switches, wireless access points, and network printers.
• Support approved backup operations and file restoration.
• Investigate recurring incidents and document troubleshooting procedures.
• Support video conferencing and meeting room equipment.
• Maintain accurate IT documentation, asset inventory, and ticket records.
• Assist with hardware warranty coordination and equipment replacements.
• Provide guidance to Level 1 technicians and support escalated tickets.
• Coordinate with remote IT teams for advanced troubleshooting and escalations.

Required Qualifications

• 3–5 years of relevant experience in IT support, desktop support, or onsite technical support.
• Proven experience troubleshooting Windows desktops and laptops.
• Strong knowledge of Microsoft 365, Active Directory, and basic Intune administration.
• Familiarity with Windows deployment, imaging, and endpoint management.
• Understanding of TCP/IP, DNS, DHCP, VPN, and basic networking concepts.
• Experience troubleshooting hardware, software, and peripheral devices.
• Strong communication, documentation, and customer service skills.
• Ability to work independently and coordinate with remote technical teams.
• Ability to work onsite in Dyersville, IA on three fixed days per week.
• Ability to successfully complete a background verification and drug screening.

Technologies

• Windows operating systems
• Microsoft 365, Outlook, VPN
• Active Directory, Intune
• TCP/IP, DNS, DHCP, IP addressing
• Network switches, wireless access points, network printers
• Video conferencing, meeting room equipment
• ServiceNow, Jira

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft certifications.
• Experience supporting enterprise IT environments.
• Familiarity with ITSM or ticketing platforms such as ServiceNow, Jira, or similar.
• Experience supporting Microsoft Intune and endpoint management tools.
• Experience supporting meeting room and video conferencing equipment.

Additional Information

• Customer-provided laptop, tools, software licenses, and required system access.
• Remote technical escalation support will be available for advanced issues.
• The role does not include advanced server administration, cybersecurity incident response, or complex infrastructure engineering.

Employment Details

• Job Type: Temporary (Contract)
• Work Location: In person, Dyersville, IA
• Compensation: $25.00–$35.00 per hour
• Hourly Rate: $25–35/hr