AMETEK-CAMECA seeks a Field Service Engineer to install, service, and repair advanced scientific instruments at customer sites worldwide. This role combines hands-on fieldwork with technical support and training to ensure reliable operation of Atom Probe systems and related equipment.
Based in Fitchburg, Wisconsin with hybrid work options, the position carries a salary between USD 90,000 and 115,000 per year and requires an associate degree in electronics, electro-mechanical, or a related field.
Responsibilities
- Install, service, and repair high-end scientific equipment at customer sites worldwide.
- Provide technical support to end users and instrument purchasers.
- Respond promptly to field issues to minimize downtime.
- Assist with the installation of our scientific instruments.
- Perform site inspections prior to installation.
- Conduct factory testing of new Atom Probe instruments and major upgrades.
- Deliver customer training and knowledge transfer.
- Develop and deliver training to Field Service teams on a global scale.
- Conduct skills evaluations of field service team members.
- Develop training materials to support continuous learning.
- Assist in system-level testing of repaired parts for service inventory.
- Provide support for in-house instruments as needed.
- Travel extensively, both domestically and internationally.
Requirements
- Proficient with handheld tools and practical mechanical skills.
- Ability to work with complex, delicate components.
- Ability to read and follow SOPs, policies, and work instructions.
- Experience in troubleshooting and problem-solving.
- Basic understanding of chemistry and physics.
- Professional appearance and conduct.
- Strong interpersonal and communication skills.
- Energetic, positive attitude, and a proactive approach.
- Self-starter with the ability to complete tasks independently.
- Ability to work under pressure in a fast-paced, dynamic environment.
- Experience with vacuum systems (turbomolecular pumps, ion pumps, ion vacuum gauges, cryo-pumps) and familiarity with UHV practices.
- Fundamental electronics knowledge and ability to use diagnostic tools (oscilloscopes, TDRs, multimeters).
- Experience with lasers and optical components; basic laser safety understanding.
- Experience with electrical and electromechanical systems (high voltage, power distribution, UPS, pneumatics, transducers, motors).
- Computing skills, including networking and general IT tasks.
Technologies
- Oscilloscopes
- TDRs
- Multimeters
- Beam profilers
- Spectrum analyzers
- Power meters
- Photo diodes
- Mirrors
- Lenses
- Beam samplers
- Turbomolecular pumps
- Ion pumps
- Ion vacuum gauges
- Cryo-pumps
- Uninterruptible power supplies (UPS)
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Relocation assistance
- Tutor reimbursement
- Vision insurance
Education
Associate degree in electronics, electro-mechanical, or related field.
Location and work arrangement
Hybrid remote in Fitchburg, WI 53711.
Relocation
Employer-provided relocation package is required for this role.
Experience
Customer service experience is preferred, with 4 years in a related role.
Job Type
Full-time
Salary
USD 90,000.00 – 115,000.00 per year
