Field Service Engineer

AMETEK-CAMECA seeks a Field Service Engineer to install, service, and repair advanced scientific instruments at customer sites worldwide. This role combines hands-on fieldwork with technical support and training to ensure reliable operation of Atom Probe systems and related equipment.

Based in Fitchburg, Wisconsin with hybrid work options, the position carries a salary between USD 90,000 and 115,000 per year and requires an associate degree in electronics, electro-mechanical, or a related field.

Responsibilities

• Install, service, and repair high-end scientific equipment at customer sites worldwide.
• Provide technical support to end users and instrument purchasers.
• Respond promptly to field issues to minimize downtime.
• Assist with the installation of our scientific instruments.
• Perform site inspections prior to installation.
• Conduct factory testing of new Atom Probe instruments and major upgrades.
• Deliver customer training and knowledge transfer.
• Develop and deliver training to Field Service teams on a global scale.
• Conduct skills evaluations of field service team members.
• Develop training materials to support continuous learning.
• Assist in system-level testing of repaired parts for service inventory.
• Provide support for in-house instruments as needed.
• Travel extensively, both domestically and internationally.

Requirements

• Proficient with handheld tools and practical mechanical skills.
• Ability to work with complex, delicate components.
• Ability to read and follow SOPs, policies, and work instructions.
• Experience in troubleshooting and problem-solving.
• Basic understanding of chemistry and physics.
• Professional appearance and conduct.
• Strong interpersonal and communication skills.
• Energetic, positive attitude, and a proactive approach.
• Self-starter with the ability to complete tasks independently.
• Ability to work under pressure in a fast-paced, dynamic environment.
• Experience with vacuum systems (turbomolecular pumps, ion pumps, ion vacuum gauges, cryo-pumps) and familiarity with UHV practices.
• Fundamental electronics knowledge and ability to use diagnostic tools (oscilloscopes, TDRs, multimeters).
• Experience with lasers and optical components; basic laser safety understanding.
• Experience with electrical and electromechanical systems (high voltage, power distribution, UPS, pneumatics, transducers, motors).
• Computing skills, including networking and general IT tasks.

Technologies

• Oscilloscopes
• TDRs
• Multimeters
• Beam profilers
• Spectrum analyzers
• Power meters
• Photo diodes
• Mirrors
• Lenses
• Beam samplers
• Turbomolecular pumps
• Ion pumps
• Ion vacuum gauges
• Cryo-pumps
• Uninterruptible power supplies (UPS)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Tutor reimbursement
• Vision insurance

Education

Associate degree in electronics, electro-mechanical, or related field.

Location and work arrangement

Hybrid remote in Fitchburg, WI 53711.

Relocation

Employer-provided relocation package is required for this role.

Experience

Customer service experience is preferred, with 4 years in a related role.

Job Type

Full-time

Salary

USD 90,000.00 – 115,000.00 per year