Engineer Jobs in Warren, OH

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Service Desk Engineer

Managed IT Force, LLC Warren, OH

Warren, OH

Today

$55k - $65k/yr Full time Active Directory Computer Skills End User Support

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Job Description

Managed IT Force, LLC is hiring a Service Desk Engineer to deliver on-site, client-facing support in Warren, Ohio, with the ability to provide remote assistance across the client base. This role focuses on resolving day-to-day end-user and workstation challenges, including Windows and Microsoft 365 issues, while maintaining accurate documentation and clear communication.

The position is full-time and in-person, supporting business-critical technology needs with a professional presence at the client location. The salary range is USD 55,000 to 65,000 per year, based on experience.

Key Responsibilities

Troubleshoot and resolve Windows workstation issues
Support Microsoft 365 applications and services
Install, deploy, and configure desktop computers and peripherals
Onboard and offboard end users and systems
Assist with software, login, email, printing, and connectivity problems
Document work performed and maintain accurate ticket records
Escalate issues appropriately while maintaining ownership of communication and follow-up
Collaborate with other engineers to resolve complex issues
Provide hands-on support when physical assistance is required
Support workstation deployments, hardware replacements, and equipment upgrades
Coordinate with client personnel and Managed IT Force engineers
Maintain a visible, professional presence at the client location
Ensure users receive prompt and effective support when business-critical issues arise

Required Qualifications

Strong understanding of Windows 10 and Windows 11
PC hardware troubleshooting and repair experience
Experience supporting Microsoft Office and Microsoft 365 applications
Printer and peripheral support capability
Basic networking concepts
Effective troubleshooting and problem-solving skills
Experience supporting users in a business environment
Strong verbal and written communication skills

Technologies

Windows 10
Windows 11
Microsoft 365
Microsoft Office
Active Directory

Preferred Skills and Experience

Help Desk or Desktop Support experience
Microsoft 365 administration
Active Directory user management
Network switch and cabling experience
Cybersecurity solutions and best practices
Manufacturing environment experience
Managed Service Provider (MSP) experience

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
Professional Development Opportunities
Exposure to a wide variety of technologies and business environments

Location and Work Details

Location: Warren, OH (onsite)
Work location: In person
Ability to commute: Warren, OH 44483 (Required)
Ability to relocate: Warren, OH 44483 (Required)
Job type: Full-Time, In-Person

Application Requirements

Resume
Cover Letter

In your cover letter, please answer: Describe the most challenging technology problem you solved for another person and explain how you approached it.

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